Questions & Answers

Q: QuestionCan you install this cooktop on top of a 30” inch samsung wall oven?

Asked 4 years ago by GuilleD.

Q: QuestionIs the cooktop magnetic knob control dishwasher safe?

Asked 4 years ago by Sam.

• A:Answer Great question, Sam! We don't recommend using the dishwasher to clean the knob. However, I can provide this link (https://bit.ly/3fuoder) to some useful information about the recommended ways to clean the cooktop. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionDoes this have a 12” cooking burner for 12” pans?

Asked 4 years ago by Burner.

• A:Answer Thanks so much for asking! According to our specifications, the largest burner on this model is 9". ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionHow can I connect the WiFi?

Asked 5 years ago by Mayr.

• A:Answer Hi Mayr. Thank you for reaching out regarding your Samsung - 30" Electric Cooktop with WiFi and Rapid Boil™ on how I can connect to the WiFi. Regarding your concern, here are the steps you need to do. Before you can use the remote features of your Samsung cooktop, you must pair it with the SmartThings app. 1. Download and open the SmartThings app on your smart device. 2. Follow the app’s instructions, and then touch and hold the Smart Connect key for 3 seconds. 3. While the connection is being made, the LED indicator above the Smart Connect key blinks. Once the process is complete, the indicator glows without blinking. Now the cooktop is connected successfully. 4. If the Smart Connect LED indicator does not turn on, follow the instruction in the app to reconnect. • Touch the Smart Connect key to turn on or turn off the WiFi connection I recommend you check your user manual for further assistance. Please go to page 25. https://downloadcenter.samsung.com/content/UM/201904/20190417163536839/NZ30K7570R_DG68-00821B-06_EN-MES-CFR.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Thank you for being a valued customer of Samsung. Have a great day. Reference Ticket Number: 1144348358 ^Camille

  Answered 3 years ago by Samsung

  
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Q: QuestionIs there an available trim kit for this cooktop?

Asked 5 years ago by Rey.

• A:Answer J&J International is Samsung's official parts distributor for customers purchasing Samsung parts or accessories. To place an order you can go online at www.samsungparts.com, or by phone at 800-627-4368. J&J's hours of operation are 9:00 am - 8:30 pm EST, Monday – Friday. Thank you for being a part of the Samsung family. ^Lena

  Answered 5 years ago by Samsung

  
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Q: Questionwhat is the cut out dinensions for the rough top counter before granite??

Asked 5 years ago by Petro.

• A:Answer The Cut-Out Dimensions are 28 1/2" W x 5 1/10" H x 19 4/7" D. Thank you for choosing Samsung! ^Lena

  Answered 5 years ago by Samsung

  
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Q: QuestionI HAVE A TWO POLE 30 AMP SERVICE FOR THE STOVE TOP , WILL THIS WORK IN STEAD OF A 50 AMP BREAKER ???

Asked 5 years ago by Jayson.

• A:Answer It will not. I was just looking for the same and found a bit.ly link to the manual to confirm. According to page 7 of the manual, this range requires a two-pole 40 amp breaker. https://bit.ly/2vqW8P6

  Answered 4 years ago by TGGW

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Q: QuestionHow does the rapid boil work?

Asked 5 years ago by Looking4Answer.

• A:Answer The Rapid Boil feature is a powerful, controlled heat source that quickly boils water or maintains a simmer. ^Lena

  Answered 5 years ago by Samsung

  
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Q: QuestionDoes this cooktop have a warmer burner, “keep warm” or super-low heat setting capability on any burner?

Asked 7 years ago by Carol531.

• A:Answer Yes' they have a keep warm setting.

  Answered 7 years ago by Jjp54Verified Purchase

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Q: QuestionMy current cooktop is older. It has a vent. There is no vent above the cooktop area. Is a vent necessary for this modern cooktop?

Asked 7 years ago by NoTimeForReturns.

• A:Answer Yes

  Answered 7 years ago by ExcellentVerified Purchase

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Q: QuestionWHAT MATERIAL OF POTS AND PANS CAN BE USED WITH THIS ELECTRIC COOKTOP AND WHICH ONES CAN NOT BE USED?

Asked 1 year ago by CPOSNER.

• A:Answer Hi there, I have shared the manual so you can learn more about the proper cookware used for this cooktop. Kindly read page 24 for reference. User manual: https://downloadcenter.samsung.com/content/UM/202310/20231019162213269/O_01_NZ30K7570R_DG68-00821B_EN.pdf Have a great day! Chrystel

  Answered 1 year ago by Samsung

  
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Q: Questionwhat are the actual dimensions of the conduit case? I need to know the depth - the width is not problem, the total height shows to be 5-1/16". I need to know the depth (from the back to the front of the unit). See attached.

Asked 3 years ago by ConduitCase.

• A:Answer Hi ConduitCase, Thank you for giving us a review about the panel of the Samsung Electric cooktop. You can check the complete measurement on this link: https://image-us.samsung.com/SamsungUS/home/home-appliances/cooktops-and-hoods/gas/pd/03202018/NZ30K7570RS.pdf. If you have inquiries or need further assistance, you may contact us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Ticket number: 1144766507 Thank you for choosing Samsung, and have a great day! ^Rainly

  Answered 3 years ago by Samsung

  
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Q: QuestionI am trying to figure out what kitchen cabinet width can accommodate this cooktop. The product dimensions specify a 30" width but does that include the lip around the top? What is the size of the hole I would need to make into my quartz countertop?

Asked 3 years ago by cwong.

• A:Answer Hi cwong, Thank you for reaching out and we hope you are in good health. We appreciate your interest in Samsung home appliances, specifically with Samsung - 30" Electric Cooktop with WiFi and Rapid Boil™ - Stainless steel. The cut-out dimension can be found below. Width: 28 1/2 inches Height: 5 1/10 inches Depth: 19 4/7 inches I have shared the specification sheet below with a diagram of the installation dimensions. https://image-us.samsung.com/SamsungUS/home/home-appliances/cooktops-and-hoods/gas/pd/03202018/NZ30K7570RS.pdf Please feel free to communicate with us through the channels below if you have additional questions. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Your reference number: 1144590015 Leo

  Answered 3 years ago by Samsung

  
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Q: QuestionHave you used Samsung customer service? Please share your experience

Asked 3 years ago by nprasath.

• A:Answer Yes i call every day trying to change me the model but they don’t care

  Answered 3 years ago by 27joey

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Q: QuestionCan water spill from a cooker or vessel shutdown the cooktop?

Asked 3 years ago by nprasath.

• A:Answer Yes it does, any type of moisture on the controls can shut it down or turn it up, whatever it wants to do.

  Answered 3 years ago by Anonymous

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Q: QuestionWhich griddle fits the best on this 30 inch model??

Asked 4 years ago by Pathania.

• A:Answer Hi Jasveen! I recommend checking with SamsungParts.com or calling 1-800-627-4368 for information on compatible parts and accessories of Samsung appliances. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: Questionwhat sizes are the burners

Asked 5 years ago by Anonymous.

• A:Answer Great question! This link (https://bit.ly/3r6vgiM) has the sizes and power ratings for each burner listed in the product info section. ^Jecca

  Answered 5 years ago by Samsung

  
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Q: QuestionWhy do elements lowers the level/volume on its own? This causes delay when cooking food because it does not stay on high power and automatically lowers

Asked 5 years ago by avatar5.

• A:Answer To keep the same temperature while you’re cooking

  Answered 4 years ago by RONNIE

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Q: QuestionCan you turn the stove off remotely with the WiFi?

Asked 8 years ago by Pat.

• A:Answer Yes.

  Answered 7 years ago by Jjp54Verified Purchase

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