A:AnswerOnce you connect the water on back, the refrigerator starts making the ice. We were told to dispose the first set of ice that it makes to make sure the water is flushed before enjoying the ice.
A:AnswerHi DrJ,
We value the time you took to share your review about how the doors on your refrigerator are operating.
Samsung provides official guidance for adjusting refrigerator doors, including situations where one door remains open normally while another moves closed more quickly. These adjustments typically involve leveling the refrigerator or balancing the door swing, and Samsung’s support guide offers clear, step‑by‑step instructions for making these adjustments.
You can view the complete instructions here:
https://www.samsung.com/us/support/troubleshooting/TSG01001017/#middle-or-freezer-pull-out-door-on-the-refrigerator-does-not-close
If you would like additional support, you may reach out to us through any of the options below with your reference number 1152234875:
Facebook Messenger: https://m.me/samsungsupport
X: https://x.com/messages/compose?recipient%20id=18768513
Samsung Community: https://us.community.samsung.com/t5/samsung-community/ct-p/us
Samsung Customer Care: 1‑800‑726‑7864 (1‑800‑SAMSUNG)
Thank you for raising your question.
Meneleo
Samsung Care
A:AnswerHi there,
Thank you for reaching out. We understand how important it is to keep your refrigerator at the right temperature throughout the year, and we’re here and fully willing to help you set it correctly for winter.
For recommended temperature settings, please follow the guide below and click on the embedded links for additional support:
What temperature should I set my Samsung refrigerator to?
https://www.samsung.com/us/support/answer/ANS10001622/
Have a nice day!
^Camille
A:AnswerHello there,
Yes, the feet of this fridge can be adjusted to increase the height.
Please refer to your user manual for more details. Turn to page 33, "STEP 4 Leveling the refrigerator."
User Manual
https://downloadcenter.samsung.com/content/UM/202405/20240531053524129/FDR_RF6500C_3Door_MANUAL_WEB_DA68-04752Q-00_EN-MES-CFR_240529.pdf
Have a great day.
^Camille
A:AnswerHi David,
The refrigerator on the review and your old one have a size difference between the width and depth, to fully distinguish if this would fit with the space that you have from your previous refrigerator. Below is the link to the spec sheet; please go to page 2 to learn more about clearance requirements to install the refrigerator.
Spec sheet.
https://image-us.samsung.com/SamsungUS/home/pdf/08062024/2023_RF27CG5010S9_CD_V7.pdf
Have a great day!
-Ricardo
A:AnswerHi TraciT,
We are happy to respond to your inquiry. Let's get you the details you need.
This refrigerator model uses a HAF-QIN water filter.
Have a great day.
-John
A:AnswerGreetings,
Thank you for your inquiry. Let us get you the information you need.
To replace the broken shelf on your refrigerator, follow the resources below to remove the broken shelf. For tips, click the hyperlinks and watch the embedded video (if available).
Samsung refrigerator shelf/drawer removal and cleaning guide:
https://www.samsung.com/us/support/answer/ANS10006824/
To order a replacement, identify the specific shelf by determining which one needs replacement (e.g., top, middle, bottom, left door, right door). You can contact Samsung's official parts distributor for customers purchasing Samsung parts or accessories. Orders can be placed online at www.samsungparts.com or by phone at 800-627-4368. Hours of operation are 9:00 am – 6:30 pm EST, Monday through Friday.
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please include reference number 1151286127 in your message so our team can locate your information.
Have a great day.
-John
A:AnswerHi ChefWright,
Yes, you can turn off either or both ice makers on the Samsung RF27CG5010S9/AA model, as it features a Dual Auto Ice Maker system with separate controls for each ice maker. However, it is not recommended to place any objects in the ice maker, as this may cause damage.
Have a great day.
-John
A:AnswerHello ChefWright,
No, this refrigerator model is not available in an external white finish; it is offered in a "Stainless Look" (silver) finish. Other Samsung models, particularly those in the Bespoke line, offer various white panel options; however, this is not the case for the specific RF27CG5010 model.
Have a great day.
-John
A:AnswerGreetings!
Yes, this Samsung refrigerator model comes with a water filter. The filter model is HAF-QIN, and it should be replaced every six months or after filtering 300 gallons of water, whichever comes first. The refrigerator also features a water filter indicator light, which will illuminate to alert you when it’s time to replace the filter.
Leo
A:AnswerHi Tanya,
We’re glad to answer your question about the ice maker on this Samsung refrigerator model.
The ice maker produces ice in approximately 8 hours. We recommend reviewing the ice maker guidelines on page 57 of this model’s user manual, linked below:
https://downloadcenter.samsung.com/content/UM/202405/20240531053524129/FDR_RF6500C_3Door_MANUAL_WEB_DA68-04752Q-00_EN-MES-CFR_240529.pdf
Should you have additional questions, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1151186608 to help our team pull up your information.
Leo
