A:AnswerHi there,
Thank you for reaching out. We understand how important it is to keep your refrigerator at the right temperature throughout the year, and we’re here and fully willing to help you set it correctly for winter.
For recommended temperature settings, please follow the guide below and click on the embedded links for additional support:
What temperature should I set my Samsung refrigerator to?
https://www.samsung.com/us/support/answer/ANS10001622/
Have a nice day!
^Camille
A:AnswerHello there,
Yes, the feet of this fridge can be adjusted to increase the height.
Please refer to your user manual for more details. Turn to page 33, "STEP 4 Leveling the refrigerator."
User Manual
https://downloadcenter.samsung.com/content/UM/202405/20240531053524129/FDR_RF6500C_3Door_MANUAL_WEB_DA68-04752Q-00_EN-MES-CFR_240529.pdf
Have a great day.
^Camille
A:AnswerHi David,
The refrigerator on the review and your old one have a size difference between the width and depth, to fully distinguish if this would fit with the space that you have from your previous refrigerator. Below is the link to the spec sheet; please go to page 2 to learn more about clearance requirements to install the refrigerator.
Spec sheet.
https://image-us.samsung.com/SamsungUS/home/pdf/08062024/2023_RF27CG5010S9_CD_V7.pdf
Have a great day!
-Ricardo
A:AnswerHi TraciT,
We are happy to respond to your inquiry. Let's get you the details you need.
This refrigerator model uses a HAF-QIN water filter.
Have a great day.
-John
A:AnswerGreetings,
Thank you for your inquiry. Let us get you the information you need.
To replace the broken shelf on your refrigerator, follow the resources below to remove the broken shelf. For tips, click the hyperlinks and watch the embedded video (if available).
Samsung refrigerator shelf/drawer removal and cleaning guide:
https://www.samsung.com/us/support/answer/ANS10006824/
To order a replacement, identify the specific shelf by determining which one needs replacement (e.g., top, middle, bottom, left door, right door). You can contact Samsung's official parts distributor for customers purchasing Samsung parts or accessories. Orders can be placed online at www.samsungparts.com or by phone at 800-627-4368. Hours of operation are 9:00 am – 6:30 pm EST, Monday through Friday.
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please include reference number 1151286127 in your message so our team can locate your information.
Have a great day.
-John
A:AnswerHi ChefWright,
Yes, you can turn off either or both ice makers on the Samsung RF27CG5010S9/AA model, as it features a Dual Auto Ice Maker system with separate controls for each ice maker. However, it is not recommended to place any objects in the ice maker, as this may cause damage.
Have a great day.
-John
A:AnswerHello ChefWright,
No, this refrigerator model is not available in an external white finish; it is offered in a "Stainless Look" (silver) finish. Other Samsung models, particularly those in the Bespoke line, offer various white panel options; however, this is not the case for the specific RF27CG5010 model.
Have a great day.
-John
A:AnswerGreetings!
Yes, this Samsung refrigerator model comes with a water filter. The filter model is HAF-QIN, and it should be replaced every six months or after filtering 300 gallons of water, whichever comes first. The refrigerator also features a water filter indicator light, which will illuminate to alert you when it’s time to replace the filter.
Leo
A:AnswerHi Tanya,
We’re glad to answer your question about the ice maker on this Samsung refrigerator model.
The ice maker produces ice in approximately 8 hours. We recommend reviewing the ice maker guidelines on page 57 of this model’s user manual, linked below:
https://downloadcenter.samsung.com/content/UM/202405/20240531053524129/FDR_RF6500C_3Door_MANUAL_WEB_DA68-04752Q-00_EN-MES-CFR_240529.pdf
Should you have additional questions, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1151186608 to help our team pull up your information.
Leo
A:AnswerHi! It automatically makes the ice if the tray is empty. I would check your water valve to make sure it’s open all the way if you are not getting ice.
A:AnswerHi Kiinil,
Samsung refrigerators are primarily manufactured in South Korea. While Samsung is a global company with a large presence in various countries, their refrigerators are predominantly assembled in South Korea and then exported worldwide. Although it's possible for them to have factories in other countries, particularly where they anticipate a large consumer base, there's no readily available information about dedicated Samsung refrigerator factories in the US
Samsung refrigerators are made in South Korea, Germany, China, Hungary, South Africa, Luxemburg, Sweden, and India.
Please feel free to reach us via the options below, as we look forward to getting the serial number of your refrigerator to further assist you.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1150183593) to help our team pull up your information when you message us.
Thank you.
-Ricardo
