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  • QuestionHOW DO I PUT THE APP ON MY PHONE, AND HOW DO I ADJUST THE TEMPERATURE INSIDE THE REFRIDGERATOR?

    Asked by LEONG.

    • Answer Hello! To adjust the temperature touch Fridge or Freezer repeatedly until you reach the desired setting. This will adjust the temperature down one degree (or temperature bar) each time. After it reaches the lowest setting, it will cycle around to the highest. In addition, here is a helpful link to support your concerns on the SmartThings app (https://bit.ly/2XXighx). Thank you for choosing Samsung! ^Lena

      Answered by Samsung

  • QuestionWhat is the model number of the water cartridge replacement filter?

    Asked by browneyes6992.

    • Answer Model Number HAF-QIN/EXP Replacement Cartridge DA97-17376B Purchased at Best Buy

      Answered by Tryingtobehelpful

  • QuestionJust got this baby today. One thing that I think is wrong is the flex drawer. For some reason I did not feel any cold air from the flex zone at all after leaving it closed 5 hours since the installation. Is this normal?

    Asked by Tristian.

    • Answer Hi Tristian! It is normal for the refrigerator to take up to 24 hours after installation to fully cool. If you're still concerned about the FlexZone temperature after that, I recommend looking over the information in this link: https://bit.ly/2QbS7rj. ^Jecca

      Answered by Samsung

  • QuestionIs there a dispenser light

    Asked by Anonymous.

    • Answer Hi there, this model is designed with an external water and ice dispenser but does not include a dedicated dispenser light in that area. The refrigerator features bright interior LED lighting to help keep everything visible inside. We’re glad to shed some light on this. Khristine Samsung Care

      Answered by Samsung

  • Questionwhat water filter does it take?

    Asked by snickerdoodle.

    • Answer Hi snickerdoodle, making sure you have the right filter from the start is a smart way to get the most out of those features. For the 28 cu. ft. 4‑Door French Door Refrigerator with FlexZone™ Drawer, the correct water filter is the Samsung HAF‑QIN filter. This is the genuine Samsung replacement designed to support clean, fresh‑tasting water and ice for this model. You can confirm filter compatibility and explore more information using this official Samsung US resource: Samsung Refrigerator Water Filter Finder https://www.samsung.com/us/home-appliances/refrigerators/water-filters/find-your-water-filter/ Glad to help shed some light on this. Khristine Samsung Care

      Answered by Samsung

  • QuestionHas Samsung engineers corrected the ice maker so it will work?

    Asked by Icemakernoworky.

    • Answer Not yet. My husband will add the water cord to ice maker.

      Answered by LanaH

  • QuestionDoes it come in black

    Asked by Anonymous.

    • Answer Hi there, Yes, this refrigerator is available in black stainless steel. -Diana

      Answered by Samsung

  • QuestionHi. Does this fridge work with the African electric system the 220~240V ?

    Asked by Rachid.

    • Answer Hi Rachid, No, this refrigerator will not work on 220 volts - 240 volts. This refrigerator should always be plugged into its own individual electrical outlet, and has a voltage rating that matches the voltage listed on the refrigerator’s rating plate, which is 115 volts. Have a great day! Nicole

      Answered by Samsung

  • QuestionDoes this Samsung refrigerator make a lot of noise?

    Asked by Tiwi.

    • Answer Hi Tiwi, No, this refrigerator does not make a lot of noise. This is generally considered quiet, but since sound is subjective, your experience may vary depending on your personal preference. Have a great day! Nicole

      Answered by Samsung

  • QuestionIs it finger print free ?

    Asked by Farideh.

    • Answer Alittle. Not full print free.

      Answered by LanaH

  • QuestionIs this or similar one in white

    Asked by Rodney.

    • Answer Hi Rodney, No, this refrigerator does not come in white. This is only available in stainless steel. Please visit www.Samsung.com or one of our partners to explore products that may better fit your needs. Have a great day! Nicole

      Answered by Samsung

  • QuestionHow quite is this refrigerator?

    Asked by Cookie.

    • Answer It is an excellent product. I recommend it. If you look for more spacious one, that’s perfect , its doesn’t make noise.

      Answered by Soraya

  • QuestionCan doors be removed so it could fit through 33 inch door way? Older home in historic district

    Asked by Horselover.

    • Answer Yes I had to remove a door to get it through my front door.

      Answered by TreasureN

  • QuestionDoes it have deep shelf’s?

    Asked by Anonymous.

    • Answer Yes, the shelves are very deep.

      Answered by Soraya

  • Questionis a HWF1100A the same water filter as a HAF-QIN

    Asked by TRap.

    • Answer Hi there, No, the HWF1100A is a third-party water filter, and we don’t have information on whether it works the same as an HAF-QIN water filter. Have a great day. -John

      Answered by Samsung

  • QuestionWhen I press the buttons.on the control panel nothing happens. Can't adjust the temperature, adjust the ice to on and off, etc.

    Asked by JoseA.

    • Answer Greetings, We understand how important it is to have a fully functional refrigerator at home. Let us help. Here is a link for troubleshooting steps for the control panel of your refrigerator that is not responding; kindly choose the one that matches, watch the video, and click the embedded words. Refrigerator panel or Family Hub screen is blank or not responding. https://www.samsung.com/us/support/troubleshooting/TSG01202605/?msockid=08e6a45904c26b1f3477b061055f6aec If you have further questions or inquiries, these are the platforms that you can reach in the future: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1151407374) to help our team pull up your information when you message us. Thank you. -Ricardo

      Answered by Samsung

  • QuestionAre the doors flush with the refrigerator or are they wider.

    Asked by Anonymous.

    • Answer Yes, they are flush and the spacing between and around all doors and drawers is equal.

      Answered by EDG01

  • QuestionOn the fridge French 4 door are the doors flush with fridge or wider?

    Asked by Lu61.

    • Answer Flush

      Answered by Anonymous

  • QuestionSaw refrigerator that has 2 areas to open behind each top door area cannot find one like that

    Asked by Anonymous.

    • Answer Greetings, We understand how important it is to have an appliance that fits your needs. Let us help. Below is the link to our website for you to check all of the refrigerators Samsung is offering. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H. 24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns. Samsung website. https://www.samsung.com/us/home-appliances/refrigerators/all-refrigerators/?shop=Buy+Online Thank you, and have a great day! -Ricardo

      Answered by Samsung

  • QuestionCan the glass that covers the crisper drawers be removed for cleaning if liquid gets under it?

    Asked by Okrat001.

    • Answer Yes

      Answered by AlexM