A:AnswerHello! To adjust the temperature touch Fridge or Freezer repeatedly until you reach the desired setting. This will adjust the temperature down one degree (or temperature bar) each time. After it reaches the lowest setting, it will cycle around to the highest. In addition, here is a helpful link to support your concerns on the SmartThings app (https://bit.ly/2XXighx). Thank you for choosing Samsung! ^Lena
A:AnswerHi Tristian! It is normal for the refrigerator to take up to 24 hours after installation to fully cool. If you're still concerned about the FlexZone temperature after that, I recommend looking over the information in this link: https://bit.ly/2QbS7rj. ^Jecca
A:AnswerHi there, this model is designed with an external water and ice dispenser but does not include a dedicated dispenser light in that area. The refrigerator features bright interior LED lighting to help keep everything visible inside.
We’re glad to shed some light on this.
Khristine
Samsung Care
A:AnswerHi snickerdoodle, making sure you have the right filter from the start is a smart way to get the most out of those features.
For the 28 cu. ft. 4‑Door French Door Refrigerator with FlexZone™ Drawer, the correct water filter is the Samsung HAF‑QIN filter. This is the genuine Samsung replacement designed to support clean, fresh‑tasting water and ice for this model.
You can confirm filter compatibility and explore more information using this official Samsung US resource:
Samsung Refrigerator Water Filter Finder
https://www.samsung.com/us/home-appliances/refrigerators/water-filters/find-your-water-filter/
Glad to help shed some light on this.
Khristine
Samsung Care
A:AnswerHi Rachid,
No, this refrigerator will not work on 220 volts - 240 volts. This refrigerator should always be plugged into its own individual electrical outlet, and has a voltage rating that matches the voltage listed on the refrigerator’s rating plate, which is 115 volts.
Have a great day!
Nicole
A:AnswerHi Tiwi,
No, this refrigerator does not make a lot of noise. This is generally considered quiet, but since sound is subjective, your experience may vary depending on your personal preference.
Have a great day!
Nicole
A:AnswerHi Rodney,
No, this refrigerator does not come in white. This is only available in stainless steel.
Please visit www.Samsung.com or one of our partners to explore products that may better fit your needs.
Have a great day!
Nicole
A:AnswerHi there,
No, the HWF1100A is a third-party water filter, and we don’t have information on whether it works the same as an HAF-QIN water filter.
Have a great day.
-John
A:AnswerGreetings,
We understand how important it is to have a fully functional refrigerator at home. Let us help.
Here is a link for troubleshooting steps for the control panel of your refrigerator that is not responding; kindly choose the one that matches, watch the video, and click the embedded words.
Refrigerator panel or Family Hub screen is blank or not responding.
https://www.samsung.com/us/support/troubleshooting/TSG01202605/?msockid=08e6a45904c26b1f3477b061055f6aec
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1151407374) to help our team pull up your information when you message us.
Thank you.
-Ricardo
A:AnswerGreetings,
We understand how important it is to have an appliance that fits your needs. Let us help.
Below is the link to our website for you to check all of the refrigerators Samsung is offering. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H. 24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Samsung website.
https://www.samsung.com/us/home-appliances/refrigerators/all-refrigerators/?shop=Buy+Online
Thank you, and have a great day!
-Ricardo