A:AnswerGreetings!
Yes, the hardware on this refrigerator model can be replaced, and compatible parts—such as door handles and hinges—are available through our authorized distributor for Samsung parts and accessories.
For example, if you need to replace a worn hinge, you can order a part specifically designed for your model.
We recommend visiting Samsung Parts (https://samsungparts.com/pages/supports) to check for exact part numbers and availability.
Leo
A:AnswerHi there,
The water filter is located in the top middle portion of the fridge.
Please see pages 15-16 of the user manual for the exact location of the water filter.
downloadcenter.samsung.com/content/UM/202504/20250411081703937/DA68-03833A-09_IB_AW3-14_AA_EN_MES_CFR.pdf
^Rodel
A:AnswerMike, we know the importance of a working fridge. Let's get this back on track.
We recommend checking the link below to help you troubleshoot why the fridge won't power on.
Samsung refrigerator has no power
https://www.samsung.com/us/support/troubleshoot/TSG10003903/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1149039140) to help our team pull up your information.
Have a great day.
^Camille
A:AnswerHi Casey,
Let us guide you to the details you are looking for.
I have shared a Samsung link below to for you to check on available authorized Samsung centers using a map.
Service locations:
https://www.samsung.com/us/support/service/locations/
Leo
A:AnswerGreetings,
Thank you for reaching out regarding your Samsung RF28R7201SR refrigerator. To assist you with lifting the bottom shelf that the small drawers attach to.
I have provided a link below to help you ensure you are guided accordingly on removing the shelf. Select the scenario that best fits your situation and learn more by checking the hyperlinks and embedded video for "Remove the glass on the vegetable or crisper drawers."
Remove or replace Samsung refrigerator bins, shelves, and drawers
https://www.samsung.com/us/support/answer/ANS00063107/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147933511) to help our team gather your information.
Have a great day.
^Charles
A:AnswerHi Mike,
Thank you for your interest in learning more about the Flex Zone feature on the Samsung RF28R7201SR refrigerator. It's great to see you exploring how this versatile section can enhance your appliance's functionality.
The Flex Zone™ is designed as a multi-purpose storage area that allows you to switch between various temperature settings for optimal storage of different items, such as beverages, deli items, and more. For detailed information, including usage and temperature options, please refer to the user manual on page 40 under the "Flex Zone" section.
Manual
https://downloadcenter.samsung.com/content/UM/202105/20210525161422514/FDR_AW3-14_FL_DA68-03833A-05_EN_MES_CFR.pdf
Have a great day.
^Charles
A:AnswerHi Ice,
No, it doesn't need a drip tray.
Please see the "Note" under "Maintenance" section on page 70 of the user's manual in case you experience water dripping after the fridge is installed.
Manual
https://downloadcenter.samsung.com/content/UM/202105/20210525161422514/FDR_AW3-14_FL_DA68-03833A-05_EN_MES_CFR.pdf
If water is still dripping from the fridge, please follow the steps on the link below and click the hyperlinks for further assistance.
Water leaks in a Samsung refrigerator.
https://www.samsung.com/us/support/troubleshoot/TSG10003766/#water-is-dripping-or-leaking-from-the-dispenser
Have a great day.
^Aloe