Questions & Answers

Q: QuestionCan you make doors on washer and dryer open the same direction

Asked 5 years ago by Sarcom.

• A:Answer Hi Sarcom! Due to the high risk of potential leaks, Samsung washer doors are not reversible. However, Samsung dryer doors can be switched to open from whichever side a customer prefers. ^Jecca

  Answered 5 years ago by Samsung

  
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Q: QuestionCan you stack the washer and dryer? Also, are boosters available with this model?

Asked 5 years ago by Kaykay.

• A:Answer I did not stack the washer and dryer. I have them side-side. So I don’t know if you can stack them. I did buy the pedestal but it is a pain to use. The hardware that came with it seems flimsy. My suggestion would let someone who installs this stuff all the time Place the washer on the pedestal. I’m sure it’s easy for them.

  Answered 5 years ago by AndyVerified Purchase

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Q: QuestionCan this pair be stacked?

Asked 6 years ago by Juanita.

• A:Answer Yes, it can be stacked.

  Answered 6 years ago by CommunityAnswer

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Q: QuestionWill this washer allow you to add a clothing item after the wash cycle begins?

Asked 6 years ago by BigmamaG.

• A:Answer Great question, BigmamaG! You can add or take out laundry items even after the wash has started, as long as the "Garment+" light is on. Pushing the START/PAUSE button unlocks the door, unless the water is too hot or if there is too much water in your washer. If you are able to unlock the door and wish to continue the wash cycle, close the door, and then press the START/PAUSE button. ^Jecca

  Answered 6 years ago by Samsung

  
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Q: QuestionOur washing machine just dyed - wondering if this Samsung is compatible with the Pedestal Model No. WE357A7W/S/R/L/G/B ? Also wondering if all Samsung washer/dryers are compatible with older pedestals?

Asked 6 years ago by ChiliPepper.

• A:Answer Yes, it is compatible with your pedestal.

  Answered 6 years ago by CommunityAnswer

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Q: QuestionCan you set the wash cycle and the rinse cycle to different temperatures? So a wash at warm temperature and a rinse at cold?

Asked 6 years ago by spinney.

• A:Answer Great question, spinney! The rinse cycle on the washer is by default cold water. You can check out page 36 of the User Manual for details on what temperature settings can be used for different cycles. This link (https://bit.ly/2rXn21D) has an option to download the manual. ^Jecca

  Answered 6 years ago by Samsung

  
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Q: QuestionCan this be stack with dryer on top of it?

Asked 7 years ago by Akosikhe.

• A:Answer Hi there Akosikhe! You can stack a dryer on top of this washer by using a compatible stacking kit. You can purchase stacking kits at SamsungParts.com or by calling our parts department at 1-800-627-4368. ^Jecca

  Answered 7 years ago by Samsung

  
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Q: Questioncan you wash a king size comforter in this machine?

Asked 7 years ago by LGforlife.

• A:Answer The lady at the store where I bought this washer said No to king size. I think it would fit but would not get it clean because the washer does not use very much water.

  Answered 7 years ago by brenda

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Q: Questioni have a platform for a GE model WBVH5200J . will it work for this washer?

Asked 8 years ago by platform.

• A:Answer I was able to fit my base to the new washer because the bolt patern is the same. Remember to remove the feet on your washer abd bolt it to the new base. I would measure the distance between the feet to make sure they fit the bolt pattern on your base.

  Answered 8 years ago by bobbyVerified Purchase

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Q: QuestionHi, we are looking to purchase for apartment. Please advise. Thank you

Asked 8 years ago by Ellada.

• A:Answer Measure first to make sure both washer and dryer together will fit in the allocated space. Installed, this takes up a space about 28 to 29 inches wide, about 34 to 35 inches deep and about 40 inches high. That's a big washer. Spin cycle can be loud but vibration isn't bad. I've left folded clothes on top of the washer and they haven't shaken off. This is installed in the kitchen and I can hear it washing when I'm in the living room but it doesn't drown out other sounds. It had an unpleasant plastic/chemical odor for the first few loads (it did not stay on the clothes) but that was completely gone after about a dozen loads. I am very happy with it so far.

  Answered 8 years ago by PJaneVerified Purchase

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Q: QuestionWhat are the dimensions?

Asked 9 years ago by Mike.

• A:Answer The product measures 41.7 x 34.6 x 29.2 inches.

  Answered 9 years ago by CommunityAnswer

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Q: QuestionWhat does open box means.

Asked 9 years ago by David.

• A:Answer Typically, open-box items are goods returned by customers, inspected by the retailer, found to be in working order, and re-sold at a discount, rather than returned to the manufacturer.

  Answered 9 years ago by ChachVerified Purchase

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Q: Questionwhy do my clothes after drying them smell like the clothes have been left wet for days?

Asked 10 years ago by Anonymous.

• A:Answer Sounds like a mildew problem. Front loading washers are notorious for it. Look it up online for some ways to combat it. Mostly what I've seen involve cleaning both sides of the plastic seal with bleach to kill the mildew and then to leave the door open so it air dries. Keeping it dry is supposed to prevent the mildew from having a place to live.

  Answered 10 years ago by BShows

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Q: Questionis this a 120 or 210?

Asked 10 years ago by nol.

• A:Answer 120

  Answered 10 years ago by tutty

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Q: QuestionI don't own this item any longer. It was sold along with my previous property in San Pedro CA. Am I still paying for this protection plan? If so, I need to cancel such protection.

Asked 3 months ago by NOTAPPLICABLE.

• A:Answer Hi there, To better assist you with your protection plan concern, please contact Best Buy's customer service department at (888) 237-8289, open 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific concern. Thank you. Nicole

  Answered 1 week ago by Samsung

  
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Q: QuestionCan the door be switched to open from left to right?

Asked 2 years ago by Dan.

• A:Answer Glad you asked, Dan. The washer door only swings right to the left and is not reversible. Have a great day. ^Charles

  Answered 2 years ago by Samsung

  
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Q: QuestionThe clothes lately seem extra wet after a completed wash cycle. Wetter than ever before. Does anyone know why the Samsung washer might not be completing the spin cycle fully at the end of a wash?

Asked 3 years ago by Cena.

Q: QuestionCan you wash a 25# weighted blanket in this washer?

Asked 3 years ago by Anonymous.

Q: QuestionWhat should the maximum noise level be in the spin cycle on the washer (in decibels)?

Asked 3 years ago by westexas.