Questions & Answers

Q: QuestionDoes it come with free delivery and pick up old one?

Asked 1 year ago by Michelle.

This question was asked about the related product: Samsung - 4.5 Cu. Ft. High Efficiency Stackable Smart Front Load Washer with Vibration Reduction Technology+ - White

• A:Answer Dear Valued BestBuy Client, To better assist you with this don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289 / available 24 hours a day. They can answer your question or transfer you to your local store to answer your specific inquiry about the coverage of their delivery service. Have a great day. ^Charles

  Answered 1 year ago by Samsung

  
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Q: QuestionMy Samsung washer is 13 years old recently got an error code not draining. The pump has been replaced as well as door latch. Problem still not solved. What else could it be?

Asked 1 year ago by Cherp042159.

• A:Answer Did you clean the trap? Once the filter get all the hair out of it sometimes you’ll find coins in there.

  Answered 1 year ago by CristiBshopping

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Q: QuestionWill you haul away my old washer?

Asked 1 year ago by Anonymous.

This question was asked about the related product: Samsung - 4.5 Cu. Ft. High Efficiency Stackable Smart Front Load Washer with Vibration Reduction Technology+ - White

• A:Answer Dear Valued BestBuy Client, We are here to assist you anytime. To better assist you, don't hesitate to contact our BestBuy Customer Service department at (888) 237-8289. They are available 24 hours a day. They can answer your question or transfer you to your local store to inquire about their haul-away services. Have a great day. -John

  Answered 1 year ago by Samsung

  
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Q: Questioncan you change the temperature of rinse cycles?

Asked 1 year ago by Anonymous.

This question was asked about the related product: Samsung - 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and Super Speed Wash - Champagne

• A:Answer Yes you can change temperature

  Answered 1 year ago by AprilM

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Q: QuestionHow tall is the washer/dryer when stacked, including the stacking kit?

Asked 1 year ago by BMase.

This question was asked about the related product: Samsung - 4.5 Cu. Ft. High Efficiency Stackable Smart Front Load Washer with Vibration Reduction Technology+ - White

• A:Answer Hi BMase, The total height of our stacked washer and dryer is 78 1/2 inches. Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG) Please provide us with this reference number (1147566235) to help our team pull up your information when you message us. Thank you. -Kimberly

  Answered 1 year ago by Samsung

  
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Q: QuestionI don't have neither use hot wáter, how I can use the washer with cold water only?

Asked 1 year ago by Anonymous.

This question was asked about the related product: Samsung - 4.5 Cu. Ft. High Efficiency Stackable Smart Front Load Washer with Vibration Reduction Technology+ - White

• A:Answer Hello there, Yes, if you do not want to use the hot water supply hose, attach the water intake cap to the hot water supply intake. When you do a wash, press Temp to select Cold. If you have further questions or inquiries, these are the platforms on which you can reach us: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG) Please provide us with this reference number (1147566097) to help our team pull up your information when you message us. Thank you. -Kimberly

  Answered 1 year ago by Samsung

  
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Q: QuestionHow can I schedule a load from start? I would want to start my load and set a time on the app while I’m sleeping so how can I do that?

Asked 1 year ago by Samsungwasher.

This question was asked about the related product: Samsung - 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and Super Speed Wash - White

• A:Answer Go to your smart things app, press + on top right and create a routine. IF -> specific time you chose Then -> Start the washer

  Answered 1 year ago by MatthewKVerified Purchase

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Q: QuestionDoes it fit the standard size platform?

Asked 1 year ago by Robert.

• A:Answer Hello Robert, We appreciate you reaching out to us. We're pleased to assist. If you imply that this washer fits a normal pedestal, we propose using the compatible pedestal, WE402NP/A3, to ensure a proper fit and avoid damaging the unit. Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG) Please provide us with this reference number (1147506212) to help our team pull up your information when you message us. Thank you. -Kimberly

  Answered 1 year ago by Samsung

  
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Q: QuestionHi, we need to replace our Kenmore Elite washer. Is this compatible / stackable with the Kenmore Elite dryer? Thanks.

Asked 1 year ago by Matt.

• A:Answer Hi Matt, No, our Samsung washing machine is designed to stack with its matching Samsung dryer. Thank you for choosing Samsung and have a great day! ^Rainly

  Answered 1 year ago by Samsung

  
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Q: QuestionHow far off the wall does this need to be to stack

Asked 1 year ago by Kat.

• A:Answer -mine is close to 5 1/2 inches from the wall. I could go back more but I’m not strong enough to push it back in all the way. There’s a curvature on the back to pass the rollers probably another half inch in picture. I just pulled it out the other day to clean my dryer vent. I can get very close to the wall though. Probably 3.5-4 inches.

  Answered 1 year ago by CristiBshopping

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Q: QuestionWhat is the maximum height of the adjustable leveling legs?

Asked 1 year ago by SmallvilleFan.

• A:Answer It's only a couple of inches. If your having difficulty getting it level. I suggest finding the highest point on the floor and shoten that leg all the way. That might give you more thread to work with on the other three legs.

  Answered 4 months ago by MiguelS

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Q: QuestionHow do I stop the washing machine from shaking too hard

Asked 1 year ago by Anonymous.

• A:Answer Make sure it is level. Use a level across top to adjust

  Answered 1 year ago by DougsDryer

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Q: QuestionWhat is the maximum load weight?

Asked 1 year ago by Anonymous.

This question was asked about the related product: Samsung - 4.5 Cu. Ft. High Efficiency Stackable Smart Front Load Washer with Vibration Reduction Technology+ - White

• A:Answer Greetings, This washer can hold up to 13.5 pounds of load weight, or 6.12 kg. You can also check the link below for the best laundry load size for this washer. https://www.samsung.com/us/support/answer/ANS00080262/ Thank you for choosing Samsung and have a great day! ^Rainly

  Answered 1 year ago by Samsung

  
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Q: QuestionWill my existing Samsung washer base (WE357AOP/XAA) work on the new Samsung washer Model:WF45T6000AV/A5 ?

Asked 1 year ago by WasherBase.

• A:Answer Greetings! No, the Samsung pedestal compatible with the Samsung washing machine model WF45T6000AV is WE402NV/A3. Leo

  Answered 1 year ago by Samsung

  
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Q: Questionwould it be possible to connect the drain hose to the kitchen sink not to the plumping just directly to the sink?

Asked 1 year ago by Essam.

This question was asked about the related product: Samsung - 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and Super Speed Wash - Champagne

• A:Answer No

  Answered 1 year ago by BriaunaEVerified Purchase

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Q: Questioncan a washing machine with a door on left side be charged for a machine the opens n the right?

Asked 1 year ago by kabong.

This question was asked about the related product: Samsung - 4.5 Cu. Ft. High Efficiency Stackable Smart Front Load Washer with Vibration Reduction Technology+ - White

• A:Answer I had the older washer same model line and i did switch the doors on both my washer and dryer since the set up is backwards in my laundry room water hook up is on the right and the exhaust is on the left. But this washer I've yet to find out

  Answered 1 year ago by nospVerified Purchase

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Q: Questiondoes samsung make a front loader with right hand door hinge

Asked 1 year ago by zebbie.

This question was asked about the related product: Samsung - 4.5 Cu. Ft. High Efficiency Stackable Smart Front Load Washer with Vibration Reduction Technology+ - White

• A:Answer Hi Zebbie, Yes, there is another model of front load washer that can have the door hinge on the right side, since the other model has a has a reversible door. Here is a link to one of the washers that can have a reversible door. Product page. https://www.samsung.com/us/home-appliances/dryers/electric/7-5-cu--ft--electric-dryer-with-sensor-dry-in-white-dve45t6000w-a3/#support Thank you and have a great day! -Ricardo

  Answered 1 year ago by Samsung

  
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Q: QuestionWhat is the exact name of the App for an iPhone in the US?

Asked 1 year ago by HappyScottsdaleBuyer.

This question was asked about the related product: Samsung - 4.5 Cu. Ft. High Efficiency Stackable Smart Front Load Washer with Vibration Reduction Technology+ - White

• A:Answer Greetings, The name of the app itself is SmartThings; it can be used on iOS and Android. Thank you and have a great day! -Ricardo

  Answered 1 year ago by Samsung

  
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Q: QuestionCan a king size comforter be washed in this washer

Asked 1 year ago by Pinky.

This question was asked about the related product: Samsung - 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and Super Speed Wash - Champagne

• A:Answer Yes

  Answered 1 year ago by AnnetteH

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