My Samsung washer is 13 years old recently got an error code not draining. The pump has been replaced as well as door latch. Problem still not solved. What else could it be? null

Question

CristiBshopping · Accepted Answer

Did you clean the trap? Once the filter get all the hair out of it sometimes you’ll find coins in there.

Samsung · Answer

Hi there,

Thank you for sharing details about your Samsung WF45B6300AP washer. Since you've already replaced the drain pump and door latch but the issue persists, there could be other factors affecting the draining functionality.

Here are some suggestions for further troubleshooting:  
- Clogged or Blocked Drain Hose: Ensure the drain hose is not kinked, clogged, or improperly installed. Check for obstructions throughout the hose and at the connection points.  
- Faulty Drain Filter: The washer's drain filter might be clogged with debris, which can prevent proper draining. Cleaning the filter often resolves such issues.  
- Pressure Sensor or Water Level Switch: A malfunction in the pressure sensor could misread the water level, preventing the washer from initiating the drain cycle.  
- Control Board Issue: If other components are functional, the control board could be responsible for mismanaging the drain process.

For detailed troubleshooting steps, refer to the "Troubleshooting" section in your user manual, starting on page 44 and ending on page 47. These pages also provide additional error code explanations and possible fixes.

Here is the link to your washer's user manual for convenience:  
https://downloadcenter.samsung.com/content/UM/202401/20240124193442537/DC68-04355A-04_IB_WF6300B_EN_CFR_MES_240123.pdf

I have provided a link below to help you ensure your washer drains properly. Kindly select the scenario that best fits your situation and learn more by checking the hyperlinks and embedded video.

If the suggestions above don't resolve the issue, it may be time to consult a Samsung technician for a more in-depth diagnosis. You can schedule a service appointment directly through Samsung Support.

Should you need more assistance, please feel free to get back to us via the following options:

1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us

When you message us, please provide us with this reference number (1147680281) to help our team gather your information.

Have a great day.

^Charles

“My Samsung washer is 13 years old recently got an error code not draining. The pump has been replaced as well as door latch. Problem still not solved. What else could it be?”

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