I bought this washer and it does not fill with enough water to really get the clothes clean and get all the detergent rinsed out. How can I get it to add more water to the cycle? null

Question

mober · Accepted Answer

I was worried about the same thing when I first bought my Samsung steam set but our clothes actually come out cleaner. Even blood stains come completely out. I’ve had this set since early 2022 and love it.
First, you need to drastically reduce the amount of detergent you’re using. High efficiency washers only use a tiny amount. For a large load, I set my machine at normal, add an extra rinse cycle so there’s 3 rinses total, then set the soil level to 3 or 4. That gives extra water & rinses.
Only use 1 oz of liquid detergent!
The tray will hold 4 oz of liquid but that’s entirely too much. 
Small loads need 1/2 ounce and large loads need 1 oz.
Powder detergent only fill the scoop to the first line and add right to the back of the drum.
Detergent pods & scent beads get put right in the drum, put them in the back.

With minimal detergent & extra rinses, you’ll have the cleanest clothes ever!

Pretreat stains with a drop or 2 of detergent right on the stain or Zout.

Citric acid rinse aids work amazing for towels and clothes.

My favorite detergents are Tide with bleach powder & Persil but the Persil with the orange logo will cause a suds error. I only use 1 tablespoon of liquid Persil or the pods

Answer

Use Ariel or Persil wash is coming our clean

Answer

I not understand why you need more water to clean the wash. I have one and my wash is clean.

Samsung · Answer

Hello there,

We understand the importance of a functioning washer in our home. Let us help you.

We recommend checking out the resources below, which contain instructions for solving your washer's insufficient water supply during a cycle. For more information, see the embedded words "the right cycle for the job" and "error code" and watch the video in full.

The washing machine does not fill with enough water
https://www.samsung.com/us/support/troubleshooting/TSG01203005/#washing-machine-does-not-fill-with-enough-water

Should you need more assistance, please feel free to get back to us via the following options:

1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)

Please provide us with this reference number (1148672835) to help our team pull up your information when you message us.

Thank you.

-Kimberly

“I bought this washer and it does not fill with enough water to really get the clothes clean and get all the detergent rinsed out. How can I get it to add more water to the cycle?”

1-4 of 4 Answers