A:Answer Hi Edwin,
We appreciate you sharing your feedback regarding parts missing from your TU690T TV. If purchased brand-new and unopened, please contact Samsung Customer Support, and a representative will gladly help you. If purchased in open-box condition, we recommend contacting Best Buy directly for assistance.
You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week.
~Samsung Advisor