“Lately our washer is constantly off balance. The drum bounces around. Sometimes it takes me 3 hours or longer to do a load of laundry. I have went through the basic steps of moving the clothes around, making sure it is level and we have unplugged it.”
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Hello there, We know how important a working appliance is at home. We're here to help with your washer. We'd be delighted to speak with you directly to provide assistance and discuss our options. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG) Please provide us with this reference number (1147538130) to help our team pull up your information when you message us. Thank you. -Kimberly
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