Questions & Answers

Q: QuestionJust purchased this TV and set up last night. It is extremely blurry. My boyfriend bought the same TV, his is clear as can be, mine is literally worse quality than my $200 Walmart TV I bought 5 years ago. Why is this brand new TV blurry??

Asked 6 years ago by SierraR.

• A:Answer A few things to check out is if the hdmi a 4K cord, also is it on a cable box and are the setting on it adjusted to the new tv, if it’s another device is that adjusted to the new tv. Also my tv was a little quirky when I got it but after I checked those things it went to what it’s supposed to look like.

  Answered 6 years ago by Bre631Verified Purchase

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Q: QuestionDoes it have international warranty?

Asked 6 years ago by Karthik.

• A:Answer No, international warranty

  Answered 6 years ago by JackieVerified Purchase

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Q: QuestionWhy cant this TV connect with my PC so I can watch movies that I have on my PC drive? The old models used DLNA, Anynet,PC Share Manager, but this wont see Windows 10 Shared folder or even Smartview. So the network connection is only good for streaming?

Asked 6 years ago by JRShreds.

• A:Answer You can use Plex on your PC and the Plex App on your TV. Works very well.

  Answered 6 years ago by dmk08Verified Purchase

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Q: QuestionCan you get Hulu live on this tv ?

Asked 6 years ago by Doreen.

• A:Answer Not without extra equipment

  Answered 6 years ago by Teresa66

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Q: QuestionDoes this tv ‘Black Screen’ when Connected to a PS4 Pro? I have heard cheaper 4K TVs that can’t handle the data and will stop processing picture for a second if too much is happening for it.

Asked 6 years ago by Hunter.

• A:Answer I haven't seen that with this TV myself. I have seen that with low end TVs like Element, Seiki and RCA. I've ran an Xbox One and PS4 with no issues on this model Samsung.

  Answered 6 years ago by MrsHVerified Purchase

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Q: QuestionCan you hook a camera to it for facetime on phone?

Asked 6 years ago by murph.

• A:Answer I'm not sure it's still in the box won't be opened until Christmas you can contact Best Buy I'm sure they will know for sure.

  Answered 6 years ago by NoonieVerified Purchase

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Q: QuestionI can't pick up my TV Because they change the place to pickup the TV. want to pickup it in wall mart green Acre cause I live in Queens they send it at 6210 Annapolis Rd, Landover Hills, MD it so far for me switch it for me please

Asked 6 years ago by Ferline.

• A:Answer Tell them to refund your money or get your T.V. Within the next few days or you will spend your money elsewhere

  Answered 6 years ago by ZekeVerified Purchase

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Q: QuestionI've been digging through the settings trying to find the option to turn on game mode. I don't see an option for it and there's no mention of it at all in the manual that came with the TV. Does anyone here who may have used it know how to turn it on?

Asked 6 years ago by Ben.

• A:Answer Click the settings button. Go down to General and click. Go down to External Device Manager and click. Go down to Game Mode and click. Fin.

  Answered 6 years ago by TheAnswer

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Q: QuestionDoes anyone have a problem downloading network TV apps (ABC, CBS etc) where they don’t appear in the search results in the smart hub? How was this resolved?

Asked 7 years ago by Dash.

• A:Answer I didn't have a problem with the CBS app.

  Answered 6 years ago by LarryVerified Purchase

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Q: QuestionI have Comcast Cable with no WiFi.. Can I still use the Series 6 fifty inch with no internet?

Asked 7 years ago by Pollywog.

• A:Answer Yes it has a ethernet port for direct wire connection. Also you can use it without internet at all. You just wont be able to use any streaming apps

  Answered 6 years ago by AndcondaVerified Purchase

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Q: QuestionDoes this TV come with RCA ports?

Asked 7 years ago by Anonymous.

• A:Answer No but you can buy an hdmi with rca on other side

  Answered 7 years ago by CBOTZ0691Verified Purchase

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Q: QuestionI don't want to buy 4K dvds. Can I play my blue ray dvds with great quality

Asked 7 years ago by Kittymax.

• A:Answer Yes most definitely!

  Answered 6 years ago by AnunnakiVerified Purchase

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Q: QuestionDoes this tv require to be plugged into a power outlet for cable ( what you use to plug internet box in) or can you plug it into a regular plug

Asked 7 years ago by Riley.

• A:Answer Mine is plugged into regular outlet through a surge protector, no problems

  Answered 6 years ago by snowVerified Purchase

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Q: Questionwith a wall mount, typically, how much is installation with the Geek Squad?

Asked 7 years ago by Bake.

• A:Answer It’s usually about $99 -199 on estimate.

  Answered 6 years ago by JulioVerified Purchase

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Q: QuestionWhich side is the HDMI ports on? And is it more on a side angle or straight out of the back? And if you know if the 55in would be the same?

Asked 7 years ago by Derrick.

• A:Answer Facing the tv, the ports are on the right at an angle

  Answered 7 years ago by MachomanEsavageVerified Purchase

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Q: QuestionIs this compatible with Google Assistant and Chromecast?

Asked 7 years ago by Shelbs.

• A:Answer Yes

  Answered 6 years ago by UnicofenixVerified Purchase

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Q: QuestionHDMI 2.0?? Does this do Chroma Sampling of 4:4:4? I am asking question because I want to use as pc monitor. thank you

Asked 7 years ago by Jerr.

• A:Answer Yes

  Answered 6 years ago by GangaVerified Purchase

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Q: QuestionDoes this tv come with free shipping

Asked 7 years ago by Barbara.

• A:Answer Yes! I believe the policy is here - https://www.bestbuy.com/site/help-topics/free-shipping/pcmcat276800050002.c?id=pcmcat276800050002

  Answered 6 years ago by tmivesVerified Purchase

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Q: QuestionDo you have shipments to México?

Asked 7 years ago by JL12.