Questions & Answers

Q: QuestionIs it ok to use in a garage?

Asked 1 year ago by Mark.

• A:Answer Hi Mark, Yes, it can function in a garage with an ambient range temperature between 60 °F (16 °C) and 90 °F (32 °C). I have shared the manual to learn more about the other site requirements. Kindly read page 17 for reference. User manual: https://downloadcenter.samsung.com/content/UM/202011/20201117102444843/RW51TS338SR_User_Manual_200806.pdf Have a great day! Chrystel

  Answered 1 year ago by Samsung

  
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Q: QuestionCan you order with the handle on either side?

Asked 1 year ago by Anonymous.

• A:Answer Hi there, Yes, the wine cooler has a reversible wide-view door. You can check the link below to learn more about the wine cooler features. Specification sheets: https://image-us.samsung.com/SamsungUS/home/home-appliances/092221/RW51TS338SR_v12.pdf Have a great day, -Ernest-

  Answered 1 year ago by Samsung

  
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Q: QuestionWhy does the light of the unit does not turn off ?

Asked 1 year ago by TeeJay.

• A:Answer Hi TeeJay, We are glad to help you sort things out with the light of your Samsung wine cooler. I have shared this model's user manual link below. Please access the link and turn to page 21 to change the brightness of the light. The light has 3 brightness levels and can be turned off. The light does not automatically turn off like a refrigerator most refrigerators. https://downloadcenter.samsung.com/content/UM/202011/20201117102444843/RW51TS338SR_User_Manual_200806.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1146821083 to help our team pull up your information. Leo

  Answered 1 year ago by Samsung

  
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Q: QuestionWill casters fasten on the bottom?

Asked 1 year ago by Anonymous.

Q: QuestionWhat is the noise level specification in dB(A)?

Asked 2 years ago by Joe.

• A:Answer Mine is installed in counter. Super quiet. Don’t really hear it. Much less than my refrigerator. So I would estimate around 30 bd or less

  Answered 2 years ago by AnonymousVerified Purchase

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Q: QuestionAre the trays inside removable. Say if I want to store a standing beverage?

Asked 2 years ago by Chintam.

• A:Answer Hello Chintam, Yes, the shelves are removable. Have a great day. -John

  Answered 2 years ago by Samsung

  
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Q: QuestionThis says it is for built-in, but can I use it as a freestanding wine cooler?

Asked 2 years ago by LMB2023.

• A:Answer Hi there, Yes, you can use it as a freestanding wine cooler. Have a great day. Melardo

  Answered 2 years ago by Samsung

  
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Q: QuestionIs it OUTDOOR PROOF

Asked 2 years ago by Joan.

• A:Answer Its not for outdoor

  Answered 2 years ago by AnonymousVerified Purchase

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Q: QuestionDo these ever go on sale?

Asked 3 years ago by JB.

• A:Answer Dear Valued BestBuy Client, To better assist you with this issue, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289. They are available 24 hours a day. They can answer your question or transfer you to your local store to answer your specific inquiry. Have a great day. Melardo

  Answered 3 years ago by Samsung

  
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Q: QuestionHello - just got the Samsung 51 bottle wine cooler. Second one in three weeks as first had cooling issues. Today second one came and it cooled down to the factory default temp of 54 on both top and bottom. It won’t go any lower even though I have set

Asked 3 years ago by Skm7750.

• A:Answer Hi Skm7750, Thank you for taking the time to leave this review. We understand that you have concerns about the Wine cooler not reaching the desired temperature. Here is a link to help address that concern. Wine Cooler is not cooling or over cooling https://www.samsung.com/us/support/troubleshooting/TSG01209534/ Have a great day. ^Charles

  Answered 3 years ago by Samsung

  
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Q: Question1. Can I use this wine cellar as an individual (stand) not built-in? 2. Can I use this wine cellar with 220V in the other country? (Free voltage) - Samsung TV is free volt and can be brought to the other country(220V) after using it in the US.

Asked 3 years ago by BestGuy.

• A:Answer Hi BestGuy, Thank you for bringing this to our attention. I appreciate your taking the time to raise this inquiry regarding the fridge. Yes, you can use the fridge as a stand-alone unit. The measurements on the installation guide are a guide if you want to slide in between counters. Installation Specifications on page 2 https://image-us.samsung.com/SamsungUS/home/home-appliances/092221/RW51TS338SR_v12.pdf The unit is designed for 115V/60Hz / 3.5A you might need to use a step-down/up power converter. https://www.samsung.com/us/home-appliances/refrigerators/specialty-and-kimchi/51-bottle-capacity-wine-cooler-in-stainless-steel-rw51ts338sr-aa/#specs Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Reference Number: 1144785756 Have a great day. ^Charles

  Answered 3 years ago by Samsung

  
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Q: QuestionDoes this wine cooler have a Digital Inverter Compressor? The warranty states a 10 yr part and 5 yr labor warranty on Digital Inverter Compressor.

Asked 3 years ago by Wino.

• A:Answer It has a normal compressor that uses a butane based freon

  Answered 3 years ago by paulpVerified Purchase

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Q: QuestionWhat is the height between each shelf?

Asked 3 years ago by caely.

Q: QuestionWhen designing cabinet layout, what width space is required between cabinets for this unit?

Asked 3 years ago by installation.

• A:Answer Hi there. Thank you for bringing this to our attention. I appreciate your taking the time to raise this inquiry regarding the 51-Bottle Capacity Wine Cooler. Here is the link for the fridge dimension for installation reference. You may also refer to the user manual about the "Installation" 18-20 https://downloadcenter.samsung.com/content/UM/202011/20201117102444843/RW51TS338SR_User_Manual_200806.pdf If repair is needed, please take note of your warranty coverage: https://www.samsung.com/us/support/service/warranty/RW51TS338SR/AA One (1) year parts and labor Five (5) years parts and labor on Sealed Refrigeration System Only (Compressor, Evaporator, Condenser, Drier, and Connecting Tubing) Ten (10) years part and Five (5) years labor on Digital Inverter Compressor Only Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Reference Number: 1144633396 Have a great day. ^Charles

  Answered 3 years ago by Samsung

  
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Q: QuestionWhat is the measured decible level?

Asked 3 years ago by Scottiedog.

Q: QuestionHow many bottles of red wine will it hold in the red wine zone?

Asked 3 years ago by carly.

• A:Answer 35 standard bottles.

  Answered 3 years ago by LOVEWINEVerified Purchase

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Q: QuestionReceived this wine cooler yesterday. Default set to 54F. Raised 1F. Added chilled bottles.Now displays show 57F tho set to 55F. We tap, get 3 blinks, tap to desired temp, pause, get 3 blinks. Are we reset? How long to drop full cooler to 55F?

Asked 3 years ago by Polly.

• A:Answer Full cooler took around 2 hours to drop to set temperature

  Answered 3 years ago by anthony

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Q: QuestionI see two temperatures on the display. Is this a dual temperature-zone fridge? Can I choose two different temps in this machine?

Asked 3 years ago by Crystal.

• A:Answer Hi Crystal, Thank you for reaching out and we hope you are in good health. We appreciate your interest in Samsung home appliances, specifically with Samsung - 51-Bottle Capacity Wine Cooler - Stainless steel. Yes, you can control the temperature separately. I have shared the user manual link below. Please access the link and turn to pages 21 - 22. https://downloadcenter.samsung.com/content/UM/202011/20201117102444843/RW51TS338SR_User_Manual_200806.pdf Please feel free to communicate with us through the channels below if you have additional questions. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Your reference number: 1144372840 Leo

  Answered 3 years ago by Samsung

  
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Q: Questionis the door reversible? to open from the right hand side

Asked 3 years ago by Emotep.

• A:Answer Yes with some effort.

  Answered 3 years ago by ElizabethJVerified Purchase

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