A:AnswerJ&J International is Samsung's official parts distributor for customers purchasing Samsung parts or accessories. To place an order you can go online at www.samsungparts.com, or by phone at 800-627-4368. J&J's hours of operation are 9:00 am - 8:30 pm EST, Monday – Friday. Thank you for being a part of the Samsung family. ^Lena
A:AnswerHi there,
Knowing the correct power voltage requirements for installation is very important.
This range model requires a power/rating of 120V/60Hz/20A.
Have a great day.
Melardo
A:AnswerHi Ignition!
Thank you for reaching out to us. I appreciate your interest in our product, specifically the Samsung - 6.0 cu. ft. Front Control Slide-In Gas Convection Range with Air Fry & Wi-Fi, Fingerprint Resistant - Stainless steel. I understand you want to know if the oven ignition of Samsung Range is a glow bar. This Samsung Range model has electronic ignition.
For your reference, refer to the user manual on page 17: https://downloadcenter.samsung.com/content/UM/202206/20220613145102759/NX9000T_NX60T8511SS_AA_DG68-01221A-07_EN_MES_CFR_220414.pdf.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144643607
Have a great day.
Melardo
A:AnswerHi there! I've got just what you need to help with this. First, here is a link (https://bit.ly/3ndriVP) to detailed information on the best ways to clean and care for the cooktop on this range. I also have this link (https://bit.ly/3k54rtD) to the same information, but specific to the oven compartment. ^Jecca
A:AnswerGreetings!
Thank you for reaching out and we hope you are in good health. We appreciate your interest in Samsung home appliances, specifically with Samsung - 6.0 cu. ft. Front Control Slide-In Gas Convection Range with Air Fry & Wi-Fi, Fingerprint Resistant - Stainless steel.
Yes, the oven also uses gas (natural or propane). I have shared the user manual and installation guide below. Please access the first link (user manual) and turn to page 14 for the layout. Access the second link (installation guide) and turn to page 16 for the gas requirements.
https://downloadcenter.samsung.com/content/UM/202103/20210316140714381/NX9000T_NX60T8511SS_AA_DG68-01221A-06_EN-MES-CFR.pdf
https://downloadcenter.samsung.com/content/EM/202202/20220210175354398/Install_NX60T8751_BEST_BETTER_AA_DG68-01243A-04_EN-MES-CFR_211207.pdf
Please feel free to communicate with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144400632
Leo
A:AnswerHi there, Scully! We're sorry to hear about the issues you've experienced with this range and would like to help. Please reference ticket number 1143911273, and contact us through either Facebook Messenger: http://m.me/samsungsupport; or Twitter: https://twitter.com/messages/compose?recipient_id=18768513. ^Jecca
A:AnswerHi Thomas! There are two fans in the oven. The internal cooling fan, which helps keep the electronics cool, and the convection fan, which is visible at the back of the oven and circulates heated air for more thorough cooking. The convection fan turns on and off at regular intervals and has a quiet, low humming noise. Some models have more than one convection fan. ^Jecca
A:AnswerIts a convection oven which uses the fan to evenly circulate the hot air in the oven. The fan runs when off to help dissipate the hot air as well. If you don't want the fan to run use the regular bake option not the convection bake.
A:AnswerSamsung provided an address for a website article. That article does NOT address the issue. Shame on Samsung for providing a misleading "answer".
