Questions & Answers

Q: QuestionCan this stove be used without using an app or voice? Can you just use a knob to turn the oven on and off and set the temperature ? Thanks

Asked 4 years ago by bevpol.

• A:Answer It sure can, bevpol! However, some of the added Smart features will not be available without a connection to the SmartThings app. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionHi - Two questions 1) Does this model have "Auto shut off option" like Model #NX60T8311SS? 2) What is the difference between this model and Model #NX60T8311SS? Thanks

Asked 4 years ago by TTV123.

Q: QuestionWhat is the oven cooking type

Asked 4 years ago by Sam.

• A:Answer Hi Sam! This model runs on natural gas, though it can be converted to use liquid propane instead. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionHow to set a timer for 15 minutes but have the oven still stay on?

Asked 4 years ago by Dood.

• A:Answer Hi Dood! This model has both a kitchen timer and a cook time feature. I'd like to provide this link (https://bit.ly/2Pi66PB) to the user manual. Page 23 has instructions on using each of these features, though they cannot be used at the same time. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionIs a grill included or can it be purchased so I can switch it out?

Asked 4 years ago by Carmela.

• A:Answer Thanks for asking, Carmela! Page 14 of the user manual (https://bit.ly/3bVv5kK) has a complete list of what's included with this range. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionDoes a rear filler kit come with this range?

Asked 4 years ago by Yas.

• A:Answer Thanks for asking, Yas! This model does not come with a trim kit, though you can always check SamsungParts.com or call 1-800-627-4368 to purchase one. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionJust plugged in and turned on oven, it's smells like burnt plastic and when I opened the oven door its smoking. Has anyone experienced this, is it normal? All plastic has been removed.

Asked 4 years ago by Mamab.

• A:Answer I'm happy to help with this! It is very normal to smell faint gas-like odor when first using the oven. This link (https://bit.ly/3lnGqxa) has in depth details to help you confirm this is normal, as well as tips on how to remove the odor quickly. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionIs it normal for cooling fan to continue to work after the oven is turned off? Mine goes on for another 30min or more after I turn the oven off. It just seems not normal the fan to go on for so long.

Asked 4 years ago by Bess.

• A:Answer Thanks so much for asking, Bess! There are two fans in the oven. The internal cooling fan, which helps keep the electronics cool, and the convection fan, which is visible at the back of the oven and circulates heated air for more thorough cooking. The convection fan turns on and off at regular intervalas and has a quiet, low humming noise. Some models have more than one convection fan. The cooling fan is not visible, but you will hear it running whenever the electronics get hot, and turn off when the electronics are cool. Either the oven or the cooktop can create enough heat for the cooling fan to come on. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionIs this oven a down draft?

Asked 4 years ago by Mart.

• A:Answer No its not

  Answered 4 years ago by AnonymousVerified Purchase

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Q: Questiondoes this range come with griddle on top middle or can you buy one for this range after purchases

Asked 4 years ago by busymom67.

• A:Answer Thanks for asking, walleye1! This model does not come with a griddle, but you can check with SamsungParts.com or call 1-800-627-4368 for any compatible griddles. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionIs the bridge burner oval? How evenly and quickly does it heat the griddle? Thank you

Asked 4 years ago by Jeannie.

• A:Answer Evenly and quick.

  Answered 2 years ago by OfeliaMVerified Purchase

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Q: QuestionThe burners are making a humming or hissing sound when they are above the medium, I called my local gas company to check if they need to make any setting changes but they told me that it's not related to the gas inflow setting issue.

Asked 4 years ago by GDDGDD.

• A:Answer I'd like to help with this, GDDGDD! This link (https://bit.ly/38FPI2x) can help you determine if the sounds you're hearing are normal or not. It also has some steps you can take if the noise is abnormal. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: Questionwhat are the depth, width and height for the cabinet space that needs to ready for installation

Asked 4 years ago by Gary.

• A:Answer I'm happy to help with this, Gary! This link (https://bit.ly/3noWNZL) has all the available dimensions for this model listed in the product info section. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionWill this range work with propane or is it set up for natural gas?

Asked 4 years ago by Clee.

• A:Answer Great question, Clee! The range comes ready to use natural gas. It also comes with a conversion kit to switch to liquid propane (LP). Samsung does recommend that a licensed professional perform the conversion due to the risks associated with gas and propane. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionDoes this model have a stove protector liner. I have seen many but not one for this model

Asked 4 years ago by Reese.

• A:Answer Unfortunately I can’t answer that. It’s still in the box. Purchased it for a project I have coming up

  Answered 4 years ago by JimmieBVerified Purchase

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Q: QuestionHi I bought this stove an every time I lean on it to reach my microwave the oven light goes on and nothing will function unttill my son has to pull it from the wall and unplug it. Ive tried pressing the unlock for three seconds and nothing happens

Asked 5 years ago by Paula.

• A:Answer Paula, we would love the opportunity to speak with you regarding this matter. Please feel free to reach out to us directly via one of the following options and reference ticket number #1142722090. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 Thank you for choosing Samsung! ^Lena

  Answered 4 years ago by Samsung

  
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Q: QuestionDoes this have a broiler function?

Asked 5 years ago by CQ.

• A:Answer Hi CQ! This model does have a broil feature. ^Jecca

  Answered 2 years ago by Samsung

  
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Q: QuestionDoes this range have a bottom drawer?

Asked 5 years ago by Ruthie.

• A:Answer Hi there, I can answer this. Our Samsung Range does come with a drawer. This drawer is a storage drawer. Thank you for choosing Samsung. ^Brad

  Answered 5 years ago by Samsung

  
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Q: QuestionDoes anyone know what this message is on the screen?. This is a brand new stove I Attached a picture

Asked 5 years ago by Reinier.