“Why does the stove top turn on an off while you're trying to cook something? Why doesn't it just stay on? I don't understand this at all!”
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This is the way the heat is generated (see the downloadable manual from Samsung website). Instead of a steady application of heat, it provides regulated heat surges based on the temperature selected which makes for a much more even cooking process.
Sorry, there was a problem. Please try again later.Good day, We understand your frustration with this experience. We're here to help you. We highly recommend performing the troubleshooting steps from the link below to help elevate how the cooktop performs. Kindly visit the hyperlink for further assistance. Samsung range, oven, or cooktop will not turn or stay on: https://www.samsung.com/us/support/troubleshooting/TSG01001952/ Should you need further assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1148552980, to help our team pull up your information. Have a great day! Chrystel
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