Questions & Answers

Q: QuestionDoes this range have a keep warm setting?

• A:Answer Yes, this range has a keep warm setting.

Q: QuestionIs the electric range fingerprint resistant?

• A:Answer Yes, the electric range has a fingerprint resistant finish.

Q: QuestionDoes this electric range have a rapid boil burner?

• A:Answer Yes, this electric range has a rapid boil burner.

Q: QuestionWhat is the capacity of the oven in this range?

• A:Answer The oven capacity of this range is 6.3 cubic feet.

Q: QuestionHow many oven racks does this range include?

• A:Answer This range includes two oven racks.

Q: QuestionDoes this electric range have a self-cleaning function?

• A:Answer Yes, this electric range has both Self and Steam Clean options.

Q: QuestionCan you please tell me why I bought this range with an air fryer option and you cannot buy the NX-AA5000RS Samsung Stainless Steel Air Fry Tray Accessory for 30” Ranges anywhere!!! Would you like this range returned?

Asked 4 years ago by JamesKaye.

• A:Answer Actually, I was upset about this, too. However!! I found the Gotham Steel XL 2-pc tray/basket (both non-stick) at Amazon for a lot less than the Samsung Air Fry Tray and it is just perfect. It fits the oven very well and hold quite a lot of food. It is also very easy to clean (the Samsung tray is not listed as 'non-stick'). This is more than a comparable choice to the Samsung tray!

  Answered 4 years ago by WylieGirlVerified Purchase

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Q: QuestionIs there a built in air fryer?

Asked 4 years ago by Cyvette.

• A:Answer Hi, yes there is. I haven’t used it because the catch is…. Doesn’t come with an air fryer tray, which you must buy, they are around $50 plus. Very sad it didn’t point that out

  Answered 4 years ago by Mryan10101Verified Purchase

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Q: Questionis this model come with power cable?

Asked 4 years ago by k.

• A:Answer Purchase separately

  Answered 4 years ago by EffexVerified Purchase

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Q: QuestionIs the convection oven an added feature and Does the oven heat like a regular oven also

Asked 4 years ago by Convection.

• A:Answer Great questions! This model has both standard baking and convection baking options. Both of these options are separate buttons on the control panel. This means that each time you use the oven, you can choose which option you'd like to use. ^Jecc

  Answered 4 years ago by Samsung

  
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Q: Questioni noticed on one of your other models someone asked about the cook top and front steel piece getting extremely hot when the oven is on. does this model do the same thing?? also, do you HAVE to use the wifi feature?

Asked 4 years ago by twoquestions.

• A:Answer I've had this unit for about a month now, and just like any other stove, it does get hot but I haven't noticed the cooktop or front steel piece getting extremely hot. I haven't used the wifi feature yet. You don't have to use it if you don't want to.

  Answered 4 years ago by EdwardVerified Purchase

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Q: QuestionThe opening in my kitchen is 30 inches. Will this fit in the opening?

Asked 4 years ago by Atomick.

• A:Answer Yes. It did for me.

  Answered 4 years ago by GabeVerified Purchase

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Q: QuestionIs this self cleaning and steam cleaning

Asked 4 years ago by D.

• A:Answer I'm so glad you asked, D! Yes, this model has both a steam clean and a self clean option. This link (https://bit.ly/3tzX7HX) has some helpful information about using these features. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionThe WiFi setup seems faulty, is there a more straight forward way to set it up, should I assume that it’s broken if #6 doesn’t work while in setup mode? Also SmartThings does not recognize it.. best, -A

Asked 4 years ago by Andres.

• A:Answer Hi Andres! To help with this, I recommend reaching out to our dedicated SmartThings team, as they will be able to best assist you with connecting to the SmartThings app. They can be reached directly by calling 866-813-2404. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionDo you need a water supply for steam cleaning?

Asked 2 years ago by AJBJ.

• A:Answer no, the water is poured into the bottom of the over , the manual shows the process and how much water to place in the bottom of the oven

  Answered 2 years ago by Andre

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Q: QuestionDo I need a 3 or 4 pronged cord for installation?

Asked 4 years ago by Tam.

• A:Answer I'm so glad you asked, Tam! The power cord is sold separately so that each user can purchase either the 3-prong or the 4-prong, depending on what type of outlet is available in their home. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionWhat is the height of the cooktop? Not the height including the back control panel, just the cook surface.

Asked 4 years ago by Mildred3876.

• A:Answer I measured and it is almost exactly 36 inches.

  Answered 4 years ago by HappycaperVerified Purchase

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Q: Questionstorage drawer?

Asked 4 years ago by Anonymous.

• A:Answer There is a storage drawer but is half the size of normal size stove.. it’s worth the trade off because the inside of stove is huge!!

  Answered 4 years ago by KyrjusVerified Purchase

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Q: QuestionIs there a drawer at the bottom for storage, if so what are the measurements

Asked 4 years ago by Karen.

• A:Answer Yes there is a drawer. Not sure if the exact measurements but it as wide and deep as the entire stove, however it is VERY shallow to the extent that some pan covers with handles on the top will not even fit. Not happy at all with this.

  Answered 4 years ago by GregFVerified Purchase

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