Questions & Answers

Q: QuestionWhere does oven vent to? Back of stove or front corner of stove?

Asked 3 years ago by Ovenvent.

• A:Answer Hello there, Glad you ask. The oven vent is located above the left rear surface unit. Please see the user manual link for the pictures of the vent. Turn to page 46, "Vent." https://downloadcenter.samsung.com/content/UM/202105/20210524105933962/NE63A6511_AA_01_EN_MES_CFR.pdf Thank you for being a valued customer of Samsung. Have a great day. ^Camille

  Answered 3 years ago by Samsung

  
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Q: QuestionWill the clock on this oven set itself, or do I have to reset the clock every time the power flickers?

Asked 3 years ago by Arne.

• A:Answer You need to reset

  Answered 3 years ago by Carmencita71

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Q: QuestionDoes this come with an airfry tray?

Asked 3 years ago by Happy.

• A:Answer No, sold separately

  Answered 3 years ago by Linda

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Q: Questionrecommended pot and pans for this stovetop please

Asked 3 years ago by JPC1950.

• A:Answer I am a huge nonstick user. Best brand u use is by Gordon Ramsey

  Answered 3 years ago by JamieTVerified Purchase

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Q: QuestionWhat power cord should I purchase for this stove?

Asked 3 years ago by RGGG.

• A:Answer Either three prong or four prong. It depends on your outlet at your home which one to purchase.

  Answered 3 years ago by JaimeLyn

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Q: Questionwhen using the broiler in oven must the oven door be closed or open my lg had to be slightly opened

Asked 3 years ago by joyce705.

• A:Answer Mine stays closed and so far so good

  Answered 3 years ago by CynviceVerified Purchase

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Q: QuestionWhat is the best Cleaner to use on the stove top

Asked 3 years ago by Joyce705.

• A:Answer I use Weiman polish and spray to clean it. Works great.

  Answered 3 years ago by blue55Verified Purchase

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Q: QuestionI accidentally turned the "chimes" off when trying to set the clock. I am not entirely sure which buttons I pushed to try and turn them back on. The manual doesnt go into settings at all to figure out how to turn them back on either. Can anyone help?

Asked 3 years ago by SbBuilds.

• A:Answer DOWN load the PDF and it has almost all the answers.

  Answered 3 years ago by WILLIEVerified Purchase

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Q: QuestionAnyone else notice there is a lighting issue? The touch face is hard to see and no light on the panel? I have to use my I phone flash light to program my stove. Very inconvenient.

Asked 3 years ago by Adolfoc.

• A:Answer I don’t have this issue, My kitchen light is always on whenever I cooked my meal.

  Answered 3 years ago by SCRange

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Q: Questionis this unit self cleaning

Asked 3 years ago by Anonymous.

• A:Answer Yes

  Answered 3 years ago by SarahVerified Purchase

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Q: QuestionWhat is the power/watt on all,elements?

Asked 3 years ago by Anonymous.

Q: QuestionDoes this unit have a storage drawer?

Asked 3 years ago by PDXDragon.

• A:Answer Yes, very small.

  Answered 3 years ago by Vacuum

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Q: QuestionHow long does it take to charge it the first time

Asked 3 years ago by Deb.

• A:Answer The prep is 1 hour at 400 degrees F.

  Answered 3 years ago by KevinVerified Purchase

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Q: QuestionHow long does this unit take to pre heat to 350 and 400 degrees? thanks

Asked 3 years ago by Gjfl2019.

• A:Answer I have no idea. My range was damaged when they first tried to deliver and now I have been waiting almost 3 months for a replacement. SMH!

  Answered 3 years ago by AnonymousVerified Purchase

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Q: QuestionI tried using the air fryer feature and following the directions on the package of tator tots, however, they came out just warm. Do I need to add additional time compared to the counter top air fryers?

Asked 3 years ago by Lolo.

• A:Answer Yes I usually put it on a higher temperature and a little longer time. Does not cook as fast as my countertop air fryers

  Answered 3 years ago by Co20

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Q: QuestionI'm seeing some bad reviews regarding the range top looking damaged or like it is melting after a short period of time. Can Samsung explain if this is just a flaw in some of the ranges or is this happening a lot? Thank you

Asked 3 years ago by Northsky.

• A:Answer Not at all. I love this range. There has been no issue with mine and it’s used between 2-4 hrs daily excuse the mess, I haven’t polished it today. You have to really know how to take care of glass stove tops to maintain them. these folks probably “think”it’s messed up

  Answered 3 years ago by BlahVerified Purchase

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Q: QuestionHi. It says needs Voltage 240. However in the US, we have only Voltage of 110 usually. How to solve the problem?

Asked 3 years ago by Jack.

• A:Answer Thanks so much for asking, Jack! While the majority of outlets available in most homes in the US are 110/120V, typically there are 240V outlets available for dryer and range locations. However, we do also offer gas models that will only require the 110/120V outlets. ^Jecca

  Answered 3 years ago by Samsung

  
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Q: QuestionHi. Does this model include the power boil and griddle features?

Asked 3 years ago by Janarama.

• A:Answer No it doesn’t

  Answered 3 years ago by Ann54Verified Purchase

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Q: QuestionWhat is the voltage range required for this model?

Asked 3 years ago by WA.

• A:Answer Thanks so much for asking, WA! I have the power ratings of this model listed as: 240/208V/60Hz/40A. ^Jecca

  Answered 3 years ago by Samsung

  
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