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Williston, VT 05495
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Questions & Answers

Your price for this item is $679.99
The comparable value price is $989.99
Page Showing 21-40 of 134 questions
  • QuestionIs the convection fan supposed to turn on and off while using the normal bake function? I noticed it kept turning on while baking on the normal bake option.

    Asked by Fulcrum7.

    • Answer Yes. Well, mine does so I am guessing the answer is yes

      Answered by Cynvice

  • QuestionIs the power cable 3 or 4 wire / prong?

    Asked by dw.

    • Answer Hi there, dw! The power cord for this model is actually sold separately. This is to allow each user to choose either a 3-prong or 4-prong cord, depending on the outlet that is available in their home. ^Jecca

      Answered by Samsung

  • QuestionAre the sides stainless or are they painted?????

    Asked by mb.

    • Answer The side are painted black.

      Answered by Zuluecho6

  • QuestionHow big is the box that it’s shipped in?

    Asked by Shippingbox.

  • Questiondoes it have awarming drawer

    Asked by jolo.

    • Answer Hello Jolo, No, this electric range does not have a dedicated warming drawer. However, it has a "Keep Warm" Oven Setting. It also has a standard storage drawer at the bottom. Have a great day. -John

      Answered by Samsung

  • QuestionWill this electric stove use a 125 volt outlet or a 240 volt?

    Asked by Travis.

    • Answer 240VAC 3 or 4 wire

      Answered by PatrickS

  • QuestionWhat would cause the oven temperature to get to hot? IT NOT EVEN 2 YEARS OLD !! I Don't use the oven that much it should have lasted longer tha 1 1/2 years

    Asked by Nick.

    • Answer Most likely a bad T-Stat

      Answered by PatrickS

  • QuestionMain stove stops working not turning red hot. Other works fine. How to fix it please.

    Asked by Singh.

    • Answer Singh, thank you for reaching out regarding your stove top burner not working. We are here to help. Here is a guide to help you if one of your burners is not working. Please click on the embedded word. One burner on the cooktop does not work https://www.samsung.com/us/support/troubleshooting/TSG01001949/#a-radiant-element-on-the-electric-cooktop-does-not-work Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1150343899) to help our team pull up your information. Have a great day. ^Camille

      Answered by Samsung

  • QuestionCan Wi-Fi be controlled by voice?

    Asked by Anonymous.

    • Answer Start or stop cooking functions remotely Receive alerts when timers end or preheating is complete Use voice commands like: “Alexa, preheat the oven to 375 degrees.” “Hey Google, turn off the oven.” This functionality is available on models like the LG 6.3 cu. ft. ProBake Convection® Electric Range and others that support ThinQ® smart features 1 2 3.

      Answered by Robel747

  • QuestionI just purchased microwave Model #ME21DG6300SR. Is electric range #NE63A6511SS compatible with the auto sync feature using the SmartThings app so I can enable the exhaust fan on the microwave when I turn a burner of the stove on.

    Asked by Shopper.

    • Answer How is it that Samsung can not answer this question and instead refers the OP to any channel other than this one just to ask the same question again!

      Answered by Shopper

  • QuestionSELF CLEANING

    Asked by Anonymous.

    • Answer Hi there, Yes, this range model has a self-cleaning feature. Have a great day. -John

      Answered by Samsung

  • QuestionWhat’s the best way to clean the cooktop?

    Asked by RABQ.

    • Answer I found baking soda and white vinegar, per the downloaded manual, does the job perfectly.

      Answered by Updatingappliance

  • QuestionDoes this range have a 3 prong or 4 prongs?

    Asked by Vino.

    • Answer Yes, Vino, the unit can use 3 or 4-prong power cables, but the power cables are not included in the package. Please see page 1 under the "Additional materials you may need "section of the installation manual. Installation manual https://downloadcenter.samsung.com/content/EM/202501/20250109144720479/Install__DG68-01359A-00_EN-MES_210104.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1148780734) to help our team gather your information. Have a great day. ^Charles

      Answered by Samsung

  • QuestionWhy does the stove top turn on an off while you're trying to cook something? Why doesn't it just stay on? I don't understand this at all!

    Asked by Anonymous.

    • Answer This is the way the heat is generated (see the downloadable manual from Samsung website). Instead of a steady application of heat, it provides regulated heat surges based on the temperature selected which makes for a much more even cooking process.

      Answered by Updatingappliance

  • QuestionWhat is the warranty

    Asked by Russ.

    • Answer Hi Russ, You can check the link below and learn more about the warranty information of the range. Warranty: https://www.samsung.com/us/support/legal/LGL10000309/?modelCode=NE63A6511SS/AA Have a great day, -Ernest-

      Answered by Samsung

  • QuestionIs there accessories available to protect the glasstop from use with cast iron pans- to act as a barrier between the pan and stovetop while cooking?

    Asked by Barrier.

    • Answer J Know

      Answered by Anonymous

  • QuestionWhat can I do if the right double eye is heating to max regardless of turning the dial to low or medium?

    Asked by Curlytop.

    • Answer Hi Esme, We understand how you feel regarding this range. We are here to help you. We would like to speak to you directly to provide options and see how we can effectively assist you. Please feel free to get back to us the soonest via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1148038838), to help our team pull up your information. Have a great day! ^Rodel

      Answered by Samsung

  • QuestionDoes the burner run super hot? Been using the front right and it boils on low

    Asked by Frustrated.

    • Answer No

      Answered by Anonymous

  • QuestionIs the glass top strong enough for pressure canning? Full pressure canners are heavy.

    Asked by Herculesmama.

    • Answer Hi there, Yes the glass top strong enough for pressure canning. First, when canning, never drag the pot across the surface of the cooktop. Even if the pot is very heavy and full of water, always lift it straight up, as dragging it can damage the cooktop’s surface. We have tested weights up to 65 pounds, which should be sufficient for most canning needs. However, there isn’t a strict limit on how heavy a canning pot can be. The key consideration is that the heavier the pot, the more likely you are to accidentally drag it across the surface instead of lifting it properly. Be mindful of your strength. Always use pots with a completely flat and smooth bottom. The pot should not have ridges or any uneven features. If the bottom is not flat, it will be harder for the pot to heat up, and the contents may not reach a full boil. Additionally, it could cause damage to the cooktop. Please see the link for more details. Canning on your Samsung cooktop https://www.samsung.com/us/support/answer/ANS00085246/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1147701312) to help our team gather your information. Have a great day. ^Charles

      Answered by Samsung

  • QuestionIs that every range is standard size?

    Asked by Anonymous.

    • Answer Greetings, The standard range dimensions are approximately 30 inches wide, 27-29 inches deep, and 36 inches tall. Yes, this model meets the standard size for a range with a width of 29 15/16 inches and a depth of 28 11/16 inches. The height is slightly higher than a customer's height of 46 5/16-27 1/16 inches (adjustable). Samsung offers ranges in various sizes ranging from 24 to 30 inches in width. We shared our link below for your reference. Samsung All Ranges https://www.samsung.com/us/home-appliances/ranges/all-ranges/ If you have further questions or inquiries, these are the platforms on which you can reach us: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG) Please provide us with this reference number (1147531541) to help our team pull up your information when you message us. Thank you. -Kimberly

      Answered by Samsung