A:Answer Hi Greg,
We understand how frustrating it can be when the oven display shows C-31 and none of the buttons respond, especially when you are trying to use the oven. From Samsung’s perspective, this code is a safety indicator. C-31 typically means the cooling fan is not operating as expected, so the oven automatically disables the controls to prevent overheating. While this code is active, the oven will not turn on or respond to button presses.
In some cases, turning the power off at the circuit breaker for a few minutes can reset the system. If the code returns after power is restored, the oven will likely need to be inspected by a qualified technician to restore normal operation.
To help with next steps, we have shared a Samsung link where you can schedule a service appointment:
Repair Services:
https://www.samsung.com/us/support/service/
If you would like assistance with scheduling, you may also reach us through the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
When you message us, please provide us with this reference number 1152010270 to help our team pull up your information.
Leo
