Questions & Answers
- Model:
- NE63A6511SS
- |
- SKU:
- 6447922
Q: QuestionWhy is the baking set at 285
Asked by Anonymous.
- A:Answer Hi there, Thank you for your inquiry. Let’s get you the details you need. The normal default bake temperature for this model is 350°F (175°C). The baking temperature of 285°F (140°C) is likely an indication of a potential issue with the oven’s temperature sensor, heating elements, or control board, rather than a normal operating setting. Please refer to pages 30 and 38 of the range’s manual under “Baking and Temp Adjust”: https://downloadcenter.samsung.com/content/UM/202502/20250219150615857/O_01._IB_FULL_NE5000A_NE63A6511_AA-05_EN.pdf Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with the reference number 1151466429 to help our team pull up your information when you message us. Have a great day. -John
Answered by Samsung
Q: QuestionHow big is the box that it’s shipped in?
Asked by Shippingbox.
- A:Answer Good day, We're glad to receive your inquiry. Let's get you the details you need for your range. The shipping dimensions of this range are 33 1/16" (W) x 50 9/16" (H) x 30 5/16" (D) and weigh 172 lbs. Have a great day. -John
Answered by Samsung
Q: Questiondoes it have awarming drawer
Asked by jolo.
- A:Answer it does not have a set drawer for warming, but provides a warming function on the the stove top and inside the oven.
Answered by Taaban
Q: QuestionWill this electric stove use a 125 volt outlet or a 240 volt?
Asked by Travis.
- A:Answer 240VAC 3 or 4 wire
Answered by PatrickS
Q: QuestionWhat would cause the oven temperature to get to hot? IT NOT EVEN 2 YEARS OLD !! I Don't use the oven that much it should have lasted longer tha 1 1/2 years
Asked by Nick.
- A:Answer Most likely a bad T-Stat
Answered by PatrickS
Q: Questionhow do I get the full owners manual for this model Samsung freestanding range?
Asked by Bella.
- A:Answer https://downloadcenter.samsung.com/content/PM/202409/20240905164404895/EN/WEB_IB_FULL_NE5000A_NE63A6511_AA-05_EN_MES_CFR_240904/2024/model/Electric_Range/NE63A6511/Manual-EN.html
Answered by Rachael
Q: QuestionMain stove stops working not turning red hot. Other works fine. How to fix it please.
Asked by Singh.
- A:Answer Singh, thank you for reaching out regarding your stove top burner not working. We are here to help. Here is a guide to help you if one of your burners is not working. Please click on the embedded word. One burner on the cooktop does not work https://www.samsung.com/us/support/troubleshooting/TSG01001949/#a-radiant-element-on-the-electric-cooktop-does-not-work Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1150343899) to help our team pull up your information. Have a great day. ^Camille
Answered by Samsung
Q: QuestionCan Wi-Fi be controlled by voice?
Asked by Anonymous.
- A:Answer Start or stop cooking functions remotely Receive alerts when timers end or preheating is complete Use voice commands like: “Alexa, preheat the oven to 375 degrees.” “Hey Google, turn off the oven.” This functionality is available on models like the LG 6.3 cu. ft. ProBake Convection® Electric Range and others that support ThinQ® smart features 1 2 3.
Answered by Robel747
Q: QuestionI just purchased microwave Model #ME21DG6300SR. Is electric range #NE63A6511SS compatible with the auto sync feature using the SmartThings app so I can enable the exhaust fan on the microwave when I turn a burner of the stove on.
Asked by Shopper.
- A:Answer How is it that Samsung can not answer this question and instead refers the OP to any channel other than this one just to ask the same question again!
Answered by Shopper
Q: QuestionSELF CLEANING
Asked by Anonymous.
- A:Answer Hi there, Yes, this range model has a self-cleaning feature. Have a great day. -John
Answered by Samsung

Q: QuestionIs the stove top supposed to turn on and off as it's cooking? The red heat seems to come and go.
Asked by Anonymous.
- A:Answer Yes that’s normal. When the stove top reaches a temperature it turns off. And back on when the temperature drops.
Answered by PatrickS
Q: QuestionWhat’s the best way to clean the cooktop?
Asked by RABQ.
- A:Answer I found baking soda and white vinegar, per the downloaded manual, does the job perfectly.
Answered by Updatingappliance
Q: QuestionDoes this range have a 3 prong or 4 prongs?
Asked by Vino.
- A:Answer Yes, Vino, the unit can use 3 or 4-prong power cables, but the power cables are not included in the package. Please see page 1 under the "Additional materials you may need "section of the installation manual. Installation manual https://downloadcenter.samsung.com/content/EM/202501/20250109144720479/Install__DG68-01359A-00_EN-MES_210104.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1148780734) to help our team gather your information. Have a great day. ^Charles
Answered by Samsung

Q: QuestionWhy does the stove top turn on an off while you're trying to cook something? Why doesn't it just stay on? I don't understand this at all!
Asked by Anonymous.
- A:Answer This is the way the heat is generated (see the downloadable manual from Samsung website). Instead of a steady application of heat, it provides regulated heat surges based on the temperature selected which makes for a much more even cooking process.
Answered by Updatingappliance
Q: QuestionWhat is the warranty
Asked by Russ.
- A:Answer Hi Russ, You can check the link below and learn more about the warranty information of the range. Warranty: https://www.samsung.com/us/support/legal/LGL10000309/?modelCode=NE63A6511SS/AA Have a great day, -Ernest-
Answered by Samsung

Q: QuestionIs there accessories available to protect the glasstop from use with cast iron pans- to act as a barrier between the pan and stovetop while cooking?
Asked by Barrier.
- A:Answer J Know
Answered by Anonymous
Q: QuestionWhat can I do if the right double eye is heating to max regardless of turning the dial to low or medium?
Asked by Curlytop.
- A:Answer Hi Esme, We understand how you feel regarding this range. We are here to help you. We would like to speak to you directly to provide options and see how we can effectively assist you. Please feel free to get back to us the soonest via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1148038838), to help our team pull up your information. Have a great day! ^Rodel
Answered by Samsung

Q: QuestionDoes the burner run super hot? Been using the front right and it boils on low
Asked by Frustrated.
- A:Answer No
Answered by Anonymous
Q: QuestionIs the glass top strong enough for pressure canning? Full pressure canners are heavy.
Asked by Herculesmama.
- A:Answer Hi there, Yes the glass top strong enough for pressure canning. First, when canning, never drag the pot across the surface of the cooktop. Even if the pot is very heavy and full of water, always lift it straight up, as dragging it can damage the cooktop’s surface. We have tested weights up to 65 pounds, which should be sufficient for most canning needs. However, there isn’t a strict limit on how heavy a canning pot can be. The key consideration is that the heavier the pot, the more likely you are to accidentally drag it across the surface instead of lifting it properly. Be mindful of your strength. Always use pots with a completely flat and smooth bottom. The pot should not have ridges or any uneven features. If the bottom is not flat, it will be harder for the pot to heat up, and the contents may not reach a full boil. Additionally, it could cause damage to the cooktop. Please see the link for more details. Canning on your Samsung cooktop https://www.samsung.com/us/support/answer/ANS00085246/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1147701312) to help our team gather your information. Have a great day. ^Charles
Answered by Samsung

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