Questions & Answers
- Model:
- NE63A6511SS
- |
- SKU:
- 6447922
Q: QuestionWhat are these red stuff that you can see through the glass? It's like some kind of aluminum foil inside the glass. Is this normal? It looks terrible.
Asked by AKmusic907.
- A:Answer These are the heating coils that provide heat through the glass top. This is normal.
Answered by Updatingappliance
Q: QuestionHow oven racks are included?
Asked by Julie.
- A:Answer Hi Julie, There are two oven racks included in this range model. Have a great day! Chrystel
Answered by Samsung

Q: QuestionAre the stovetop burners convection?
Asked by convection.
- A:Answer Hello, The stovetop burners are not convection, but the oven is. Thank you. -Angelica
Answered by Samsung

Q: QuestionThe old stove is smaller if I buy this one will thay cut the counter to fit the new stove??
Asked by Anonymous.
- A:Answer Dear valued Bestbuy client, To better assist you with this, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289. They are available 24 hours a day. They can answer your question or transfer you to your local store to check if they can accommodate your request when installing the range. Have a great day. -Ernest-
Answered by Samsung

Q: QuestionDoes this have a lock out feature for safety with children around?
Asked by Jm.
- A:Answer Hi Jm, Yes, this Samsung range model has a lockout feature for its oven. To activate/deactivate the lock, please turn to page 27 of this model's user manual link shared below. https://downloadcenter.samsung.com/content/UM/202405/20240508153523135/01._IB_FULL_NE5000A_NE63A6515SS_EN.pdf Should you have additional questions, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1147386797 to help our team pull up your information. Leo
Answered by Samsung

Q: QuestionCan the stove be turned off from the stree
Asked by Anonymous.
- A:Answer Greetings! No, the stove/cooktop of this Samsung range model cannot be turned off remotely; however, monitoring is possible. The feature (Smart Control) can disable the oven. I have shared the user manual link below of this Samsung range model. Please turn to pages 37 - 38 for using the Smart Control Feature. https://downloadcenter.samsung.com/content/UM/202405/20240508153523135/01._IB_FULL_NE5000A_NE63A6515SS_EN.pdf Should you have additional questions, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1147386861 to help our team pull up your information. Leo
Answered by Samsung

Q: QuestionWe just bought this stove 2 months ago and the oven light has went out, what size do I need? None of the paperwork shows. I can’t believe we paid this much and the light is already gone!
Asked by Benniesmom.
- A:Answer Hi there, We know how important an oven light is. The oven light is a standard 40-watt appliance bulb. Please see the "Changing the oven light" section on page 52 of the user's manual for reference. Manual https://downloadcenter.samsung.com/content/UM/202401/20240112152313843/O_01._NE63A6511_AA_IB_FULL_EN.pdf To check the availability and compatibility of your range's oven light, you can contact Samsung's official parts distributor for customers purchasing Samsung parts or accessories. Orders can be placed online at www.samsungparts.com or by phone at 800-627-4368; hours of operation are 9:00 am – 6:30 pm EST, Monday – Friday. Have a great day. ^Aloe
Answered by Samsung

Q: QuestionDoes this have broiler
Asked by Nana.
- A:Answer Hi Nana, Yes, it has a broiler. Have a great day. ^Aloe
Answered by Samsung

Q: QuestionDoes this model come with an air fryer basket?
Asked by Angie.
- A:Answer No
Answered by DavidT
Q: QuestionIs this stove self cleaning?
Asked by Kapelady.
- A:Answer Yes, Linda, the range has a self-cleaning option. You can click the link below and see pages 43–46 (self-cleaning) for reference. User manual: https://downloadcenter.samsung.com/content/UM/202401/20240112152313843/O_01._NE63A6511_AA_IB_FULL_EN.pdf Have a great day, -Ernest-
Answered by Samsung

Q: QuestionWHERE IS THE SERIAL NUMBER
Asked by Anonymous.
- A:Answer Greetings, The serial number is located with the model number of the range. You can click the link below and select "How to find my model number" and choose "Home appliance" then "Range" to get the serial number. How to find my model number: https://www.samsung.com/us/support/#find-codes Have a great day, -Ernest-
Answered by Samsung

Q: QuestionWhat is the height of the back control panel?
Asked by Tracey.
- A:Answer Hi Tracey, We are glad to provide the dimension (height) of the control panel on this Samsung range model. The height of the control panel from the cooktop is 10 3/16 inches. Leo
Answered by Samsung

Q: QuestionI did not receive a owners manual with my new range, how can I get one?
Asked by Sally.
- A:Answer Hi Sally, Congratulations on your new Electric Range. We are glad to share where you can get an online copy of your user manual. Below is the link for the user manual of this range model. https://downloadcenter.samsung.com/content/UM/202311/20231128160953395/O_01._NE63A6511_AA-02_IB_FULL_EN.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1146703972 to help our team pull up your information. Leo
Answered by Samsung

Q: QuestionDoes the pot come with? Asking for a friend.
Asked by icantnickname.
- A:Answer Unfortunately, mine did not come with the pot.
Answered by Averagejoe
Q: QuestionIs it possible to use a wok on the glass top? Do you have to add an extra rack for it?
Asked by Wokky.
- A:Answer Hi there, No, a wok pan is not a recommended cookware. Here is a link to help you with what cookware to use with a glass cooktop. Samsung cooktop cookware breakdown. https://www.samsung.com/us/support/answer/ANS00045483/ Have a great day. ^Aloe
Answered by Samsung

Q: QuestionWhat kind of cookware do you use with this stovetop?
Asked by Dk.
- A:Answer Hi Dk, Here is a link to help you with cookware for the cooktop. Please see each section on the link. Samsung cooktop cookware breakdown. https://www.samsung.com/us/support/answer/ANS00045483/ Have a great day. ^Aloe
Answered by Samsung

Q: QuestionCan I direct wire this
Asked by Anonymous.
- A:Answer Hi there, Yes, you can. Please see the "Installing the conduit" section on page 5 of the installation manual for your reference. Installation manual https://downloadcenter.samsung.com/content/EM/202212/20221227112152511/Install_NE63A6711_DG68-01359A-00_EN-MES_210104.pdf Have a great day. ^Aloe
Answered by Samsung

Q: Questionwhat is the draw on the top of thr range for
Asked by marge.
- A:Answer We are glad you inquired, marge. Let's get you the details you need. Here is an overview of the parts of this range model. Please refer to page 21 of the user manual: https://downloadcenter.samsung.com/content/UM/202311/20231103111320496/NE63A6511_AA-02_IB_FULL_EN-MES-CFR_230922.pdf Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1146509830) to help our team pull up your information when you message us. Have a great day. -John
Answered by Samsung

Q: QuestionAnti tilt bracket did not install when delivered
Asked by Aceflooring.
- A:Answer Hi there, Here is a link to help you install the anti-tip device. Please see the "Installing the anti-tip device" section on pages 6-7 of the installation manual. Installation manual https://downloadcenter.samsung.com/content/EM/202212/20221227112152511/Install_NE63A6711_DG68-01359A-00_EN-MES_210104.pdf Have a great day. ^Aloe
Answered by Samsung

Q: QuestionDoes this range have a broiler.
Asked by Kay.
- A:Answer Yes. High and low broil.
Answered by RickN
Top Rated
- $649.99Your price for this item is $649.99$889.99The comparable value for this item is $889.99
- $579.99Your price for this item is $579.99$854.99The comparable value for this item is $854.99
- $699.99Your price for this item is $699.99$1,039.99The comparable value for this item is $1,039.99
- Clearance$454.99Your price for this item is $454.99
- $629.99Your price for this item is $629.99$1,129.99The comparable value for this item is $1,129.99
- $1,099.99Your price for this item is $1,099.99$1,529.99The comparable value for this item is $1,529.99
- $609.99Your price for this item is $609.99$809.99The comparable value for this item is $809.99
- $1,299.99Your price for this item is $1,299.99$2,399.99The comparable value for this item is $2,399.99
- $1,799.99Your price for this item is $1,799.99$2,249.99The comparable value for this item is $2,249.99
- $679.99Your price for this item is $679.99$899.99The comparable value for this item is $899.99
- $699.99Your price for this item is $699.99$1,039.99The comparable value for this item is $1,039.99
- $1,199.99Your price for this item is $1,199.99$2,199.99The comparable value for this item is $2,199.99
- $499.99Your price for this item is $499.99$629.99The comparable value for this item is $629.99
- $669.99Your price for this item is $669.99$899.99The comparable value for this item is $899.99
- $799.99Your price for this item is $799.99$1,299.99The comparable value for this item is $1,299.99
- $1,099.99Your price for this item is $1,099.99$1,399.99The comparable value for this item is $1,399.99
- $649.99Your price for this item is $649.99$809.99The comparable value for this item is $809.99
- $1,199.99Your price for this item is $1,199.99$2,099.99The comparable value for this item is $2,099.99
- Clearance$1,199.99Your price for this item is $1,199.99








































