“I did not receive any directions on how to use the stove. Something as simple as turning on the oven -- it only heats to 175 and I just had it delivered yesterday.”
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Hi Lee, We understand how confusing it can feel when your new range isn't behaving as expected, and we’re here to help make sure you can get your oven heating properly. We’re glad to assist you with the steps that can get the range up to the correct temperature. Please follow the instructions in the guide below to get started. Be sure to click on the embedded links within the guide for additional support. Oven does not heat http://www.samsung.com/us/support/troubleshooting/TSG01001947/ I have also shared your user manual on how to use your stove top and oven. Turn to pages 20 to 47, "Surface cooking," and "Operating the oven." User Manual https://downloadcenter.samsung.com/content/UM/202502/20250214164150842/O_IB_FULL_NE5000A_NE63A6751-04_AA_EN.pdf Should you need further assistance, you may contact us through the following channels: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1151558298) to help our team pull up your information. Thank you. ^Camille
Sorry, there was a problem. Please try again later.when you click which over you want to heat, it allows you to change the temp by the number pad. then click start button
Sorry, there was a problem. Please try again later.