I have the same problem of the x-ray picture, weird color pictures, faces look scary.. It happened on the 5th day. Do I need to return the TV to Best Buy or can I get a detailed step by step if can be fixed at home.
Feeling disappointed. null

Question

I have the same problem of the x-ray picture, weird color pictures, faces look scary.. It happened on the 5th day. Do I need to return the TV to Best Buy or can I get a detailed step by step if can be fixed at home.
Feeling disappointed. null

Samsung · Accepted Answer

Amoula, this issue should be fixed with a firmware update to your TV. Go to Home > Settings > Support > Software Update > Update Now. If the issue persists, please reach out to Samsung TV Support at:
― Phone: 1-800-SAMSUNG / Available 8 AM - 9 PM EST, Mon - Fri 
― LiveChat or Email:  https://www.samsung.com/us/support/#contact_us_for_support
We look forward to hearing from you. ^Gina

“I have the same problem of the x-ray picture, weird color pictures, faces look scary.. It happened on the 5th day. Do I need to return the TV to Best Buy or can I get a detailed step by step if can be fixed at home. Feeling disappointed.”

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