“Has anyone resolved the issue with the screen freezing and not responding to the remote? We don’t want to unplug our tv several times a day just to reboot it so it will work. Our tv is not even a week old and we are so disappointed in our purchase!”
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We have the same problem! Our remote has a delay. We have change the batteries and nothing seems to help.
Sorry, there was a problem. Please try again later.Hi there! Please ensure your TV's Software is up to date, as many updates will resolve the issues you are experiencing: Home > Settings > Support > Software Update > Update Now. If your TV is updated and the issue persists, please reach out to Samsung Support via any of these options: Phone: 1-800-SAMSUNG Available 8 AM - 12 AM EST 7 days a week LiveChat or Text: https://www.samsung.com/us/support/contact/ Facebook Messenger: https://www.facebook.com/samsungsupport Twitter: https://twitter.com/SamsungSupport The Samsung TV Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/ ^Gina
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