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Hi SoundBar, that can be caused by many different hardware or even software issues. To best resolve this please reach out to Samsung TV Support at: ― Phone: 1-800-SAMSUNG / Available 8 AM - 9 PM EST, Mon - Fri ― LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support We look forward to hearing from you. Thanks, ^Scott
Sorry, there was a problem. Please try again later.We did not use the optic cord. We used Bluetooth. BTW, How is the sound on the Vizio soundbar? We have a Samsung soundbar but the sound quality is not too good.
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