“TV acting up with picture going on then off. Checked connections. Sound completely went away. Can not get it back. Samsung remote does not function on tv such as pressing Menu button to reset sound but it does work on our other Smart tvs.”
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Hi Bobd! Please ensure your TU7000 is updated to the latest Firmware: Home > Settings > Support > Software Update. If the issue persists, please reach out to Samsung Support at: ― Phone: 1-800-SAMSUNG / Available 8AM - 12AM EST, 7 days a week ― LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support We look forward to hearing from you. ^Gina
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