A:Answerktainc1997 - The TU7000 will connect to the HW-T50M Soundbar via HDMI or Optical cable, or wirelessly via Bluetooth. If you are experiencing any lip sync or delay issues with your Samsung Soundbar, please refer to the included User Manual for assistance in adjusting the audio sync settings. If you need further assistance or have questions, please call us at 1-800-SAMSUNG, available 8AM - 12AM EST, 7 days a week. ^Gina
A:AnswerHi Sheri! You will first need to have a standalone Amazon Alexa device to utilize Alexa on your TU7000. Both your Alexa device and TV will need to be on the same WiFi network, and will need to connect your TV via SmartThings app (you can sign in to your Samsung account on your TV for this), you will also need to setup the SmartThings app on your mobile device. You will then need to discover your Samsung TV in the Samsung SmartThings app, and discover your Alexa device in the Alexa app. In the Amazon Alexa app, enable the Samsung SmartThings skill, and sign in with your Samsung account to link the accounts. Select your TV in the Amazon Alexa app. If you need further assistance with setup, please contact 1-800-SAMSUNG. ^Gina
A:AnswerHi twinmom! Please ensure your TV's firmware is updated to the latest version. Using your TV's remote, navigate to Settings, and select Support. Select Software Update, and then select Update Now. New updates will be downloaded and installed on your TV. Updates usually take a few minutes; please do not turn off the TV until the update is complete. When the update is finished, the TV will restart automatically. If the issue persists, please reach out to Samsung Support at:
― Phone: 1-800-SAMSUNG / Available 8AM - 12AM EST, 7 days a week
― LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
We look forward to hearing from you.
^Gina
A:AnswerHi there! Here are the full dimensions of the 65TU7000 (W x H x D): • TV WITHOUT STAND: 57.1" x 32.7" x 2.4"
• TV WITH STAND: 57.1" x 35.6" x 11.2". ^Gina
A:AnswerThe box is big and rather heavy...I actually still have the box...it’s 63”x38”x8”..I’d recommend having Best Buy deliver it (its free)...it’s well worth it and you don’t want to risk breaking it in transit (don’t put it on your roof, etc)..
A:AnswerHi Cos! The Art Store and Frame Bezels are features exclusively supported on The Frame TV lineup. See it here at Best Buy: https://www.bestbuy.com/site/searchpage.jsp?st=samsung+the+frame&_dyncharset=UTF-8&_dynSessConf=&id=pcat17071&type=page&sc=Global&cp=1&nrp=&sp=&qp=&list=n&af=true&iht=y&usc=All+Categories&ks=960&keys=keys ^Gina
A:AnswerHi there! So that we can better assist you in setting up your cable services with your TU7000, please reach out to Samsung Support at:
― Phone: 1-800-SAMSUNG / Available 8AM - 12AM EST, 7 days a week
― LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
We look forward to hearing from you.
^Gina
A:AnswerHi Cynthia! Tizen is the Operating System that Samsung utilizes in their Smart TVs. Non-Smart Samsung TVs do not utilize the Tizen Operating System. ^Gina
