“There is a liner on the inside of the drum that is releasing a brown stain on the clothes when drying. Can that be replaced? And exactly is called? It’s located in front and back of the drum.”
1-1 of 1 Answer
Hi Royer P, We understand how important it is for your laundry to come out fresh and clean every time. When something unexpected affects your drying cycle—especially anything that results in fabric discoloration—we’re here to help get things back on track as quickly as possible. Based on your description, it sounds like you're referring to the drum felt seal, located at both the front and rear of the drum. This seal helps ensure smooth rotation and prevents fabrics from becoming caught between the drum and the dryer housing. Over time, the felt can collect residue or wear down, which may result in marks transferring onto clothing. The good news is that this part can be replaced, and doing so often restores the dryer to optimal performance. We recommend having a certified technician inspect the appliance to confirm the condition of the seals and carry out any necessary replacements. We’d love the opportunity to speak with you directly, gather more details about your experience, and guide you through the next steps. You can reach us through any of the following channels: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us 4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG) When you message us, please provide us with this reference number 1151010172 to help our team pull up your information. Leo
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