Questions & Answers

Q: QuestionIs there a decibel rating for this dryer? If so, what is it?

Asked 2 years ago by KB.

• A:Answer Hi there, No, there are no decibel ratings for this model of Samsung Dryer. Have a great day, -Ernest-

  Answered 2 years ago by Samsung

  
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Q: QuestionWhat is the distance from the center of the vent on the back to the floor?

Asked 2 years ago by Andrei.

• A:Answer Hi Andrei, The distance from the center of the vent on the back to the floor is 3 15/16 without the leveling feet. Please see the "Connection Dimensions" section on page 2 of the spec sheet. Spec Sheet: https://image-us.samsung.com/SamsungUS/090622/2021_DVE52A5500_V9.pdf Have a great day. ^Aloe

  Answered 2 years ago by Samsung

  
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Q: QuestionWasher won't turn on and we've only had it for 18 months. Anyone else? We just have to wait it out and do laundry when it lets us turn it on. I checked the power cord and the outlet already. Service quote is $500 but disappointing that it's broken already

Asked 2 years ago by Disappointed.

This question was asked about the related product: Samsung - 7.4 Cu. Ft. Smart Electric Dryer with Steam Sanitize+ - Champagne

• A:Answer Hi I had this exact same thing happen with our dryer. Local appliance repair person said this is happening a lot with samsung models

  Answered 2 years ago by RobinS

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Q: QuestionWhat all do I need to buy besides the dryer for operation? Just power cord or is there more?

Asked 2 years ago by Supplies.

This question was asked about the related product: Samsung - 7.4 Cu. Ft. Smart Electric Dryer with Steam Sanitize+ - Champagne

• A:Answer Definitely need the power cord, and if you don’t have the vent hose to go outside you will need that also.

  Answered 2 years ago by AnonymousVerified Purchase

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Q: QuestionIs the door on the dryer plastic or metal? Is the top of the washer glass or plastic? I do not want plastic doors.

Asked 2 years ago by THB.

This question was asked about the related product: Samsung - 7.4 Cu. Ft. Smart Electric Dryer with Steam Sanitize+ - Champagne

• A:Answer There is glass on the door. it does have some heavy plastic around the window. The inside door is metal. I love my machine!

  Answered 2 years ago by RebeccaVerified Purchase

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Q: QuestionIt did not come with a electric cord, what part number do I order

Asked 2 years ago by Ron.

• A:Answer If your model is a standard 220/240V model The power cord is a universal standard

  Answered 2 years ago by NeilV

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Q: QuestionIs this dryer energy star certified? The matching washer shows that it is but see no notation for such for the dryer

Asked 2 years ago by Anonymous.

This question was asked about the related product: Samsung - 7.4 Cu. Ft. Smart Electric Dryer with Steam Sanitize+ - Champagne

• A:Answer Must be energy efficient. Cuts off 15 minutes in while clothes are still wet.

  Answered 2 years ago by ConnieY

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Q: QuestionHow much does it weighHow much does it weigh

Asked 2 years ago by Anonymous.

• A:Answer Greetings! We appreciate your question about the weight of this Samsung dryer model. The weight is 119.0 lbs. Leo

  Answered 2 years ago by Samsung

  
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Q: QuestionIf I saw an item on your website that isn’t on the Canadian website would you ship that item to Best Buy in Canada ?

Asked 3 years ago by Kay.

This question was asked about the related product: Samsung - 7.4 Cu. Ft. Smart Electric Dryer with Steam Sanitize+ - Champagne

• A:Answer Dear Valued BestBuy Client, To better assist you with this don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289, available 24 hours a day. They can answer your question or transfer you to your local store to answer your specific inquiry about the item that you saw in the US website. Have a great day. ^Charles

  Answered 3 years ago by Samsung

  
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Q: QuestionDoes this model have a dryer rack available for purchase?

Asked 3 years ago by vanderb3.

• A:Answer Yes

  Answered 2 years ago by JuanaD

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Q: QuestionWhich tap for sanitation hose hot/cold/mixed?

Asked 3 years ago by Sanitationtemp.

• A:Answer Cold

  Answered 2 years ago by kmhfiveVerified Purchase

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Q: QuestionDoes this electric dryer have stainless steel drum?

Asked 3 years ago by Anonymous.

• A:Answer Yes

  Answered 3 years ago by TeresiaM

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Q: QuestionHow many lbs can this dryer hold without faltering

Asked 3 years ago by Jan.

• A:Answer Approximately maybe 20 lbs

  Answered 3 years ago by Hosanna

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Q: QuestionWith the smart dryers and washers, what happens if you lose your Wi-Fi signal or have to reset your router while the laundry is going? Does this disrupt the laundry? Does the cycle stop? Or does the washer and dryer work independently of the Wi-Fi signal?

Asked 3 years ago by Joe55.

This question was asked about the related product: Samsung - 7.4 Cu. Ft. Smart Electric Dryer with Steam Sanitize+ - Champagne

• A:Answer For me they work independently

  Answered 3 years ago by ABadVerified Purchase

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Q: QuestionThe water valve on my wall is a mixing valve.No sepárate hot/cold, can I still connect the hose the the water supply?

Asked 3 years ago by Tony352.

• A:Answer It will not function properly.

  Answered 3 years ago by TheOzz

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Q: QuestionWhere is the plug for the electric hook up

Asked 3 years ago by Anonymous.

This question was asked about the related product: Samsung - 7.4 Cu. Ft. Smart Electric Dryer with Steam Sanitize+ - Champagne

• A:Answer As with all electric dryers, a separate cord needs to be purchased with every new dryer. It is a safety condition. Plus, receptacles are different depending on the country you purchase from.

  Answered 3 years ago by TheOzzVerified Purchase

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Q: QuestionDoes water hose line come with dryer?

Asked 3 years ago by Golfguy.

• A:Answer It comes with a splitter for the waterline, but a waterline is purchased separately, since the length needed can vary.

  Answered 3 years ago by TheOzz

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Q: QuestionHow many cycles does this dryer have

Asked 3 years ago by Anonymous.

• A:Answer Enough to get lost. Definitely recommend reading the manual lol.

  Answered 3 years ago by KevinA

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Q: QuestionHas anyone who has this dryer had issues with folded clothes sliding off the top of this dryer due to the sloped angle of the top?

Asked 3 years ago by Dolcevita.

• A:Answer So far, no.

  Answered 3 years ago by TheOzz

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