Questions & Answers

Q: QuestionCan this washer be paired with older dryer to be connected with SKK-8K. We have dv210aew/xaa dryer. We want to buy only washer and pair them together

Asked 5 months ago by OksanaT.

• A:Answer Hi OksanaT, No, this washer model requires being stacked with its matching dryer, as they are designed to fit together precisely for stacking. Have a lovely day. -Kimberly

  Answered 5 months ago by Samsung

  
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Q: QuestionHow to connect this product to the Samsung app it says it's a smart washer but the Samsung washer dryer app is out of date and it says it can't connect to Samsung SmartThings app

Asked 5 months ago by ew2008.

This question was asked about the related product: Samsung - 4.5 Cu. Ft. High Efficiency Stackable Smart Front Load Washer with Vibration Reduction Technology+ - Black Stainless Steel

• A:Answer Hi there, Thank you for reaching out to us. We're glad to assist. This washer model has a "Smart Care" feature, which enables you to check the status of the washer using a smartphone. For instructions on using the app on the washer, please refer to page 41 of the manual link below. User manual https://downloadcenter.samsung.com/content/UM/202407/20240725162733027/DC68-04006R-06_IB_WF6000T_EN_R.pdf If you have further questions or inquiries, these are the platforms on which you can reach us: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG) Please provide us with this reference number (1151794192) when you message us so our team can retrieve your information. Thank you. -Kimberly

  Answered 5 months ago by Samsung

  
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Q: QuestionWhat is needed for hookup? Hoses, vent tubes etc? Or are they all included??

Asked 5 months ago by rboegh.

This question was asked about the related product: Samsung - 4.5 Cu. Ft. High Efficiency Stackable Smart Front Load Washer with Vibration Reduction Technology+ - Black Stainless Steel

• A:Answer Hi Rboegh, To better assist you with your inquiry on this washer model, please contact Best Buy customer service department at P. (888) 237-8289 H. 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific concern. -Kimberly

  Answered 5 months ago by Samsung

  
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Q: QuestionIs there anything needed for hook up, power cord etc??

Asked 5 months ago by rboegh.

This question was asked about the related product: Samsung - 7.5 Cu. Ft. Stackable Electric Dryer with Sensor Dry - Black Stainless Steel

• A:Answer Hello Rboegh, This dryer model requires a cord with an equipment-grounding conductor and a grounding plug. Take note not to reuse a power supply cord from an old dryer. For more details, please refer to page 21 of the manual link below. User manual https://downloadcenter.samsung.com/content/UM/202512/20251202140153148/DC68-03381W-04_IB_DV6000_EN_251121.pdf For further inquiries with the installation requirements of this dryer, please contact Best Buy customer service department at P. (888) 237-8289 H. 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific concern. -Kimberly

  Answered 5 months ago by Samsung

  
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Q: QuestionWhat side are theplugs on both washer and dryer ?

Asked 5 months ago by Annie.

This question was asked about the related product: Samsung - 4.5 Cu. Ft. High Efficiency Stackable Smart Front Load Washer with Vibration Reduction Technology+ - Black Stainless Steel

• A:Answer Hi Annie, The power cord on this washer model is located at the back right corner. We would love to speak with you to learn more about the dryer model you have in question. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG) Please provide us with this reference number (1151774275) when you message us so our team can retrieve your information. Thank you. -Kimberly

  Answered 5 months ago by Samsung

  
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Q: QuestionWhat does ths mean? Options and Programs Presoak, Delay End, Smart Care, Sound, Child Lock, Spin Only

Asked 5 months ago by Kare.

• A:Answer Hi Kare, Here’s what those options and programs mean on your Samsung washer: • Presoak — adds an extra soak before the wash to help loosen tough stains. • Delay End — lets you set the wash to finish at a later time you choose. • Smart Care — lets the washer communicate with your phone (via the SmartThings app) to help diagnose issues quickly. • Sound — controls the beep tones (on/off or level) during cycles. • Child Lock — locks the controls so settings can’t be changed accidentally. • Spin Only — runs only a spin cycle to remove water without washing. Have a nice day. ^Joshua

  Answered 5 months ago by Samsung

  
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Q: QuestionCan you give me the tolal height of the matching stacking machines and the stacking kit we have 82"

Asked 6 months ago by Meig.

This question was asked about the related product: Samsung - 7.5 Cu. Ft. Stackable Electric Dryer with Sensor Dry - Black Stainless Steel

• A:Answer Thank you for asking this interesting question, Melg. Let’s get you the details you need. The total height of the stacked Samsung DVE45T6000V dryer and its matching washing machine, using the recommended stacking kit, is approximately 78.5”. The compatible stacking kit is the Samsung SKK-8K model. Have a great day. -John

  Answered 6 months ago by Samsung

  
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Q: Questioncan the door open left to right or right to left depending on which side i want it to open on?

Asked 6 months ago by AngelaH.

• A:Answer Hello there, No, the door on this washer model is not reversible. It is designed to open in one fixed direction, which is typically from right to left when facing the unit. Have a great day. -John

  Answered 6 months ago by Samsung

  
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Q: QuestionCan I order online for delivery?

Asked 6 months ago by JWOUTLAW.

This question was asked about the related product: Samsung - 4.5 Cu. Ft. High Efficiency Stackable Smart Front Load Washer with Vibration Reduction Technology+ - Black Stainless Steel

• A:Answer Dear Valued Best Buy Client, We strive to assist you at any time. Don't hesitate to contact our Best Buy Customer Service department at (888) 237-8289 for our better assistance. They are available 24 hours a day. They can answer your question or transfer you to your local store about your inquiry. Have a great day. -John

  Answered 6 months ago by Samsung

  
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Q: QuestionFive years or so I junked a Samsung washer that we bought new the year before because it stunk. We bought a Whirlpool that never smelled bad, but it just crashed. I am shopping for a new washer and Samsung is on sale. Did they fix the stink problem?

Asked 7 months ago by Anonymous.

• A:Answer Hello there, We are glad to receive your inquiry. Let’s get you the details you need. We guarantee you that our washers have undergone and passed strict quality control. If you encounter stinking issues with your unit, please click the link and the hyperlinks for tips on how to address them. Samsung washing machine or laundry smells bad (Please select what kind of odor is coming from your washer): https://www.samsung.com/us/support/troubleshoot/TSG10007246/ Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide the reference number 1151398483 so our team can pull up your information when you message us. Have a great day. -John

  Answered 7 months ago by Samsung

  
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Q: QuestionDo u have to stack this and does it have lvling feet?

Asked 7 months ago by Anonymous.

• A:Answer Hello there, No, you do not have to stack this Samsung washing machine; it can be used as a standalone unit. It is designed with a shallower depth to fit within existing laundry spaces and can be stacked with a compatible dryer if desired, using a separate stacking kit. And yes, this washer has leveling feet. These feet are essential for ensuring the machine is installed on a level, solid floor to prevent excessive vibration, unbalancing, or movement during operation. Have a great day. -John

  Answered 7 months ago by Samsung

  
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Q: QuestionCan it be installed to normal drain height, but 8’ lateral drain distance.? Location is 8’ to right of drain box. Thanks.

Asked 7 months ago by Romo.

This question was asked about the related product: Samsung - 4.5 Cu. Ft. High Efficiency Stackable Smart Front Load Washer with Vibration Reduction Technology+ - Black Stainless Steel

• A:Answer Hi there, Yes, this washer model can be installed on a normal drain height; it needs to meet a minimum drain height of 18" (46cm) to prevent the washer from siphoning water. Have a great day. -John

  Answered 7 months ago by Samsung

  
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Q: QuestionIs there a setting for deep fill and soak?

Asked 7 months ago by Anonymous.

This question was asked about the related product: Samsung - 4.5 Cu. Ft. High Efficiency Stackable Smart Front Load Washer with Vibration Reduction Technology+ - Black Stainless Steel

• A:Answer Greetings! No, Samsung front-load washing machine models like this one do not have a Deep Fill feature or cycle. This feature is typically found on Samsung top-load washing machines. This model also does not include a Soak cycle, but it does have a Pre-Soak feature. By pressing the Pre-Soak button on the control panel at the start of the wash cycle, the machine adds 30 minutes of soaking time before the main wash begins. Leo

  Answered 7 months ago by Samsung

  
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Q: Questiondo I need to buy a kit to stack my washer and dryer

Asked 8 months ago by Anonymous.

This question was asked about the related product: Samsung - 4.5 Cu. Ft. High Efficiency Stackable Smart Front Load Washer with Vibration Reduction Technology+ - Black Stainless Steel

• A:Answer Greetings! Yes, a compatible stacking kit is required to stack a compatible Samsung dryer with this Samsung washing machine model. The correct stacking kit for this washer and its matching dryer is model SKK-8K. Leo

  Answered 8 months ago by Samsung

  
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Q: QuestionIs this product energy star approved ?

Asked 9 months ago by PJ.

This question was asked about the related product: Samsung - 7.5 Cu. Ft. Stackable Electric Dryer with Sensor Dry - Black Stainless Steel

• A:Answer Hello PJ, No, this dryer must still obtain Energy Star certification, as the process takes time, and various models are currently undergoing certification. For your reference, Samsung dryers with an Energy Star certification can be found at the link below. Samsung https://www.samsung.com/us/home-appliances/dryers/all-dryers/?key_features=ENERGY+STAR%C2%AE+Certified,ENERGY+STAR%C2%AE+Most+Efficient Have a lovely day. -Kimberly

  Answered 9 months ago by Samsung

  
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Q: QuestionDoes this moderl fit and replace the dv42h5000ew/a3?

Asked 9 months ago by Dave.

This question was asked about the related product: Samsung - 7.5 Cu. Ft. Stackable Electric Dryer with Sensor Dry - White

• A:Answer Hello Dave, Thank you for contacting us. We'd love to speak with you to learn more about your inquiry and the space you have, and provide the information you need. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG) Please provide us with this reference number (1150673315) when you message us so our team can retrieve your information. Thank you. -Kimberly

  Answered 9 months ago by Samsung

  
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Q: QuestionHow do I plug it in ?

Asked 9 months ago by Juicer.

This question was asked about the related product: Samsung - 7.5 Cu. Ft. Stackable Electric Dryer with Sensor Dry - Black Stainless Steel

• A:Answer Hello there, This dryer model can be plugged into an optional cord with an equipment-grounding conductor and grounding plug, which are purchased separately. Suppose a power cord is not used, and the electric dryer is to be permanently wired. In that case, it must be connected to a permanently grounded metal wiring system, or an equipment grounding conductor must be run alongside the circuit conductors and connected to the equipment grounding terminal or lead on the dryer. Have a wonderful day. -Kimberly

  Answered 9 months ago by Samsung

  
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Q: QuestionWhat is hose the in and the out hose Capable with this washer

Asked 9 months ago by Johanna.

This question was asked about the related product: Samsung - 4.5 Cu. Ft. High Efficiency Stackable Smart Front Load Washer with Vibration Reduction Technology+ - Black Stainless Steel

• A:Answer Hi Johanna, We recommend contacting our Samsung Parts Team at (800) 627-4368. They are available Monday through Friday from 9:00 AM to 6:30 PM EST to assist you with finding a compatible hose for your unit. They can verify the availability of the parts and accessories for the appliance. You may also contact Best Buy customer service department at P. (888) 237-8289 H. 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific concern. -Kimberly

  Answered 9 months ago by Samsung

  
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Q: QuestionI purchased the pair because my current set doesn’t open up on the same side. Does the washer and dryer both open to the same direction and if not are the doors reversible?

Asked 9 months ago by DaniC.

This question was asked about the related product: Samsung - 7.5 Cu. Ft. Stackable Electric Dryer with Sensor Dry - Black Stainless Steel

• A:Answer Hello DaniC, The door of the matching washer for this dryer model can only be opened from right to left, whereas the dryer's door is reversible. Have a fantastic day. -Kimberly

  Answered 9 months ago by Samsung

  
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