Questions & Answers

Q: Questionhow do I find and order the propane conversion kit for gas dryer. It says compatible but not included.

Asked 3 years ago by propane.

This question was asked about the related product: Samsung - 4.5 Cu. Ft. High Efficiency Stackable Smart Front Load Washer with Vibration Reduction Technology+ - White

• A:Answer You can check with Best Buy customer service they have the different parts to accompany your stackable.

  Answered 1 week ago by IjoyVerified Purchase

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Q: QuestionIs there a bottom storage component you can buy for this dryer

Asked 3 years ago by Ronnie.

• A:Answer Hi Ronnie, We appreciate your interest in a compatible pedestal with this dryer. You can purchase the compatible pedestal on this Samsung link: https://www.samsung.com/us/home-appliances/home-appliances-accessories/washers-dryers/27--pedestal--2019--we402nw-a3/#benefits Thank you for choosing Samsung and have a great day! ^Rainly

  Answered 3 years ago by Samsung

  
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Q: QuestionCan I set it to use cold water by default?

Asked 3 years ago by jharris.

This question was asked about the related product: Samsung - 4.5 Cu. Ft. High Efficiency Stackable Smart Front Load Washer with Vibration Reduction Technology+ - White

• A:Answer I'm not sure I only had it so far for a few loads but so far I love it and it is so much quieter than my other washer,

  Answered 3 years ago by HankVerified Purchase

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Q: QuestionI just recently purchased washer and dryer set. Will this model dryer fit on the Samsung pedestal model WE357A0W/XAA?

Asked 3 years ago by Gina.

• A:Answer Hi Gina, We appreciate your question about the compatibility of this Samsung dryer model with pedestal model WE357A0W/XAA. This Samsung dryer model is not compatible with Samsung Pedestal with model number WE357A0W/XAA; however, it is compatible with Samsung Pedestal with model number WE402NW. Leo

  Answered 3 years ago by Samsung

  
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Q: QuestionIs the door chrome or black?

Asked 3 years ago by Vic.

This question was asked about the related product: Samsung - 7.5 Cu. Ft. Stackable Electric Dryer with Sensor Dry - Platinum

• A:Answer The door is black

  Answered 3 years ago by Marlene

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Q: QuestionDoes this machine have a lint or coin trap? If so where is it located?

Asked 3 years ago by Cristybird.

This question was asked about the related product: Samsung - 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Vibration Reduction Technology+ - Platinum

• A:Answer Hi Cristybird, We appreciate your question about lint or a coin trap on this washer. This washer model is equipped with a filter and is located on the lower left-hand side of the washer when facing the front of it. This washer is not equipped with a coin trap. Leo

  Answered 3 years ago by Samsung

  
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Q: QuestionDo the washer and dryer have to be stacked or can they both be places next to each other?

Asked 3 years ago by Sharon.

This question was asked about the related product: Samsung - 7.5 Cu. Ft. Stackable Gas Dryer with Sensor Dry - White

• A:Answer Can be side by side but be sure to order the pedestals at the same time otherwise hard on your back when loading and unloading.

  Answered 2 years ago by Grandmato5

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Q: QuestionWhat's the measurements of the box? Need to know if it will fit in our van...

Asked 3 years ago by Anonymous.

This question was asked about the related product: Samsung - 7.5 Cu. Ft. Stackable Gas Dryer with Sensor Dry - White

• A:Answer Hi There, Great question! If you mean the shipping dimensions, the measurements are 29.4" W x 42.5" H x 33.5" D. Thank you, and stay safe! ^Chrystel

  Answered 3 years ago by Samsung

  
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Q: QuestionAt baseline how long is a normal wash cycle of your front loader...the shortest non-"quick" cycle? "It varies with what's in it" answer is not at ALL helpful. I want to know whether to expect a baseline of less than an hour, or 60,75, 90 minutes or more.

Asked 3 years ago by iris.

This question was asked about the related product: Samsung - 4.5 Cu. Ft. High Efficiency Stackable Smart Front Load Washer with Vibration Reduction Technology+ - White

• A:Answer Hi Iris. Glad that you ask the cycle time for a normal wash for this model. The cycle time for this model is 45 minutes. Have a great day. Melardo

  Answered 3 years ago by Samsung

  
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Q: QuestionWhat is the depth of this washer with the door open?

Asked 3 years ago by Steph.

This question was asked about the related product: Samsung - 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Vibration Reduction Technology+ - Platinum

• A:Answer Hi Steph, Thank you for asking about the depth of the washer when the door is open. The depth is 52 5/8 when the door is open at 90 degrees. If you have inquiries and need further assistance in the future, you can contact us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Once you contact us, you can provide this reference number 1144888134. Thank you for choosing Samsung, and have a great day! ^Rainly

  Answered 3 years ago by Samsung

  
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Q: QuestionJust bought this washer about a month ago and it makes a really loud noise.

Asked 3 years ago by Donna.

This question was asked about the related product: Samsung - 4.5 Cu. Ft. High Efficiency Stackable Smart Front Load Washer with Vibration Reduction Technology+ - White

• A:Answer Hi Donna, We apologize that your experience with the washer was less than ideal. We appreciate all observation that helps us understand how to improve our products and services. Thank you for taking the time to leave this review. Samsung washers are generally very quiet, and most noises are either normal or can be easily corrected. Noises can vary and are hard to describe with words, so to identify the proper troubleshooting steps. You'll want to pick the noise in this guide most similar to what your washer is making, even if it isn't a perfect match. Samsung washing machine is noisy https://www.samsung.com/us/support/troubleshooting/TSG01001985/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Please provide them with this number (1144882289) when you message us to help our team pull up your information. Have a great day. ^Charles

  Answered 3 years ago by Samsung

  
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Q: QuestionWhere is the detergent dispenser

Asked 3 years ago by Colleen.

This question was asked about the related product: Samsung - 4.5 Cu. Ft. High Efficiency Stackable Smart Front Load Washer with Vibration Reduction Technology+ - White

• A:Answer Top front left pull out

  Answered 3 years ago by DavidWVerified Purchase

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Q: QuestionIs this washer an he model?

Asked 3 years ago by ET.

This question was asked about the related product: Samsung - 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Vibration Reduction Technology+ - Platinum

• A:Answer Hi, ET. Glad you asked about the washing machine; if this is a HE washing machine, Your washer is designed to use high-efficiency (HE) detergents. • For the best cleaning results, use a high-efficiency detergent such as Tide HE, Wisk HE, Cheer HE, or Gain HE*. High-efficiency detergents contain suds suppressors that reduce or eliminate suds. When fewer suds are produced, the load tumbles more efficiently and cleaning is maximized. Thank you for being a valued customer of Samsung. Have a great day. ^Camille

  Answered 3 years ago by Samsung

  
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Q: QuestionWhat base is compatible with these machines

Asked 3 years ago by Kathie.

This question was asked about the related product: Samsung - 4.5 Cu. Ft. High Efficiency Stackable Smart Front Load Washer with Vibration Reduction Technology+ - White

• A:Answer Hi Kathie Glad you asked. The washer is compatible with Pedestal WE402NW/A. Please see the link for more details. https://www.samsung.com/us/home-appliances/home-appliances-accessories/washers-dryers/27--pedestal--2019--we402nw-a3/?redir=WE402NW Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Reference Number: 1144805616 Have a great day. ^Charles

  Answered 3 years ago by Samsung

  
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Q: QuestionHow far apart are the legs from front to back? I have a tray built into the floor which is 32 inches deep, but the indented center part is only about 27 inches deep, so I need the feet to fit within the center part. Thanks.

Asked 3 years ago by Taptap.

This question was asked about the related product: Samsung - 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Vibration Reduction Technology+ - Platinum

• A:Answer Measured a display model. It's almost 25"

  Answered 2 years ago by Anonymous

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Q: QuestionCan you order this washer to open opposite - facing the washer ordering the hinges on the right side instead of the left?

Asked 3 years ago by Barbara.

This question was asked about the related product: Samsung - 4.5 Cu. Ft. High Efficiency Stackable Smart Front Load Washer with Vibration Reduction Technology+ - White

• A:Answer Hi Barbara, Thank you for reaching out, and we hope you are in good health. We appreciate your interest in Samsung home appliances, specifically with Samsung - 4.5 Cu. Ft. High Efficiency Stackable Front Load Washer with Vibration Reduction Technology+ - White. The door of this washer is not interchangeable nor can it be ordered to open from left to right with the hinges on the right side. I have shared the user manual link below for your reference. Please access the link to learn about the features and functions of the washer. https://downloadcenter.samsung.com/content/UM/202207/20220701140246912/WF6000T_UM_DC68-04006R-03_EN_CFR_MES_R.pdf Please feel free to communicate with us through the channels below if you have additional questions. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Your reference number: 1144763242 Leo

  Answered 3 years ago by Samsung

  
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Q: QuestionI have existing pedestal 28” long and 28.5” wide. Is it compatible with current model?

Asked 3 years ago by Anonymous.

• A:Answer Hello. Thank you for reaching out regarding your Samsung - 7.5 Cu. Ft. Stackable Electric Dryer with Sensor Dry if you can use your existing pedestal which is 28". Regarding your concern, the compatible pedestal for this dryer would be WE402NW and the dimension would be 27" x 14.2" x 28.1". I suggest you check this link for the full specs, features, and dimensions. washing machine: https://www.samsung.com/us/home-appliances/dryers/electric/7-5-cu--ft--electric-dryer-with-sensor-dry-in-white-dve45t6000w-a3/#specs Pedestal: https://www.samsung.com/us/home-appliances/home-appliances-accessories/washers-dryers/27--pedestal--2019--we402nw-a3/#specs Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Reference Ticket Number: 1144691727 Thank you for being a valued customer of Samsung. Have a great day. ^Camille

  Answered 3 years ago by Samsung

  
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Q: QuestionIs this dryer compatible with Samsung Washer Model WF365BTBGWR/A2? We need to replace the Samsung Dryer Model DV365ETBGWR/A3 do to a failure and want to use the stacking feature we are currently using. If so will we need a different Stacking Kit?

Asked 3 years ago by Steve.

• A:Answer Hi Steve, Thank you for reaching out, and we hope you are in good health. We appreciate your interest in Samsung home appliances, specifically with Samsung - 7.5 Cu. Ft. Stackable Electric Dryer with Sensor Dry - White. This dryer uses a stacking kit with model number SKK-8K. The washer uses a stacking kit with model numbers SK-3A1/XAA , SK-4A/XAA , SK-5A/XAA. The washer and the dryer are not compatible in terms of stacking. I have shared both the user manual link for the washer (WF365BTBGWR) and Dryer (DVE45T6000W) below. Please access the washer manual and turn to page 3 for the stacking kit models. Please access the dryer manual and turn to page 14 for the stacking kit model. User manual washer: https://downloadcenter.samsung.com/content/UM/201409/20140922154120626/BIGBANG_USER_WF361_363_365_364-02832J-07_XAA.pdf User manual dryer: https://downloadcenter.samsung.com/content/UM/202101/20210108102221776/DV6000_DC68-03381W-03_EN_CFR_MES.pdf Please feel free to communicate with us through the channels below if you have additional questions. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Your reference number: 1144686816 Leo

  Answered 3 years ago by Samsung

  
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Q: QuestionI have a model dv42h5000. will the model 6000 which replaced the 5000 fit my pedestal

Asked 3 years ago by al.

• A:Answer Hello al, Thank you for reaching out. We appreciate you informing us about your inquiry if the Samsung dryer with model 6000, which replaced the 5000 fits your pedestal. We understand this information's importance, and we'll be glad to look into this for you. As per checking, this Samsung dryer is compatible with the WE402NW pedestal. You may check page 13 of the user manual for information about installing the dryer with a pedestal. https://downloadcenter.samsung.com/content/UM/202101/20210108102221776/DV6000_DC68-03381W-03_EN_CFR_MES.pdf You may also visit samsungparts.com should you wish to purchase a pedestal. Do not hesitate to contact our Support Channels below to speak with a live representative for other concerns. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Your Reference Ticket Number: 1144681915 Thank you, and stay safe! -Angelica

  Answered 3 years ago by Samsung

  
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