Questions & Answers

Q: QuestionAre there other colors?

Asked 5 years ago by Rod.

This question was asked about the related product: Samsung - 4.5 Cu. Ft. High Efficiency Stackable Smart Front Load Washer with Vibration Reduction Technology+ - White

• A:Answer Hi there, I can help with that. This unit is offered in Black Stainless Steel and White. Thank you for choosing Samsung. ^Brad

  Answered 5 years ago by Samsung

  
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Q: QuestionWill Best Buy pickup my old washer and dryer? If so what is the cost?

Asked 5 years ago by ml474.

This question was asked about the related product: Samsung - 4.5 Cu. Ft. High Efficiency Stackable Smart Front Load Washer with Vibration Reduction Technology+ - White

• A:Answer usually with appliance delivery they will take the old ones for a charge or free, but i do not know what the cost is.

  Answered 5 years ago by Lms1987

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Q: QuestionDoes this model have a steam option? specs show it does but actual picture of the machine doesn't.

Asked 5 years ago by Simon.

This question was asked about the related product: Samsung - 4.5 Cu. Ft. High Efficiency Stackable Smart Front Load Washer with Vibration Reduction Technology+ - Black Stainless Steel

• A:Answer It doesn't. Must be an error.

  Answered 5 years ago by Lms1987

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Q: QuestionWhy are my clothes not getting as clean as they should be? Still have a dirty smell to them

Asked 5 years ago by Anonymous.

This question was asked about the related product: Samsung - 4.5 Cu. Ft. High Efficiency Stackable Smart Front Load Washer with Vibration Reduction Technology+ - White

• A:Answer after using wipe down inside of washer especially rubber on door and leave door ajar

  Answered 5 years ago by washerwomanVerified Purchase

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Q: QuestionWhich way does door open?

Asked 5 years ago by arno.

This question was asked about the related product: Samsung - 4.5 Cu. Ft. High Efficiency Stackable Smart Front Load Washer with Vibration Reduction Technology+ - White

• A:Answer Hi there, I can help with that. Our Samsung washers come with the handle of the door on the right side. Thank you for choosing Samsung. ^Brad

  Answered 5 years ago by Samsung

  
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Q: QuestionWhy does it not have an energy star symbol? Is it not efficient?

Asked 5 years ago by dada.

• A:Answer Hi there, I can answer that. This unit does not pass the requirements for Energy Star rating. Thank you for choosing Samsung. ^Brad

  Answered 5 years ago by Samsung

  
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Q: QuestionI need the full dimensions on this machine i have a small space. Washer i have now is only 23 1/2 inchs and hight 34 inchs

Asked 5 years ago by Wayneb.

This question was asked about the related product: Samsung - 4.5 Cu. Ft. High Efficiency Stackable Smart Front Load Washer with Vibration Reduction Technology+ - White

• A:Answer The following information was taken from page 18 of the Samsung washer user manual (WF45T6000A): Overall height = 38.7 inches (984 mm) Width = 27 inches (686 mm) Depth with door open = 52.6 inches (1337 mm) Depth = 31.3 inches (796 mm)

  Answered 5 years ago by MartyVerified Purchase

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Q: QuestionWhere can I get a spare lint filter for model DVG45T6000W?

Asked 5 years ago by pbafrank.

This question was asked about the related product: Samsung - 7.5 Cu. Ft. Stackable Gas Dryer with Sensor Dry - White

• A:Answer Hi there, I can answer that for you. Any time you need to purchase parts for your Samsung, you will order on our Parts website, https://www.samsungparts.com/Default.aspxsungParts. Thank you for choosing Samsung. ^Brad

  Answered 5 years ago by Samsung

  
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Q: QuestionI have a 4 year old Samsung washer, model WF42h5000aw/a2. can you stack this dryer on top of that washer using my existing stacking kit? Im replacing a 4 year old Samsung dryer model dv42h5000ew/a3

Asked 5 years ago by James.

• A:Answer I put a new dryer on an old washer

  Answered 1 year ago by user815246

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Q: QuestionCan the door of this dryer be reversed?

Asked 5 years ago by Gilbrod.

• A:Answer Hi there, I can answer that for you. You can perform a door reversal on this dryer. See page 32 of your user manual for instructions below: https://downloadcenter.samsung.com/content/UM/202007/20200722145046639/DV6000_DC68-03381W-01_EN_CFR_MES.pdf Thank you for choosing Samsung. ^Brad

  Answered 5 years ago by Samsung

  
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Q: QuestionDoes these need a 3 or 4 prong?

Asked 5 years ago by Julie.

• A:Answer Hello Julie, Thank you for reaching out. We appreciate you letting us know your inquiry if this dryer needs a 3 or 4 prong. We understand how important this information is for you, and we're here to help. As per checking, you need to use a 4-prong plug for a four-wire receptacle. You may check page 120 of the user manual to learn more about the electrical requirements of this dryer for reference. https://downloadcenter.samsung.com/content/UM/202101/20210108102221776/DV6000_DC68-03381W-03_EN_CFR_MES.pdf You may reach out via our Support Channels below to speak with a live representative for other concerns. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Thank you, and stay safe! Your Reference Ticket Number: 1144527428 -Angelica

  Answered 3 years ago by Samsung

  
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Q: QuestionHow long of vent run can this dryer handle? I am 35' from an outside wall.

Asked 5 years ago by Jaxon.

• A:Answer Hi Jaxon. Thank you for reaching out regarding your Samsung - 7.5 Cu. Ft. Stackable Electric Dryer with Sensor Dry vent. Regarding your concern, a 4-inch (10.2 cm) diameter rigid aluminum or galvanized steel duct is needed. I have included your user manual for further assistance. Please go to page 15. https://downloadcenter.samsung.com/content/UM/202101/20210108102221776/DV6000_DC68-03381W-03_EN_CFR_MES.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Thank you for being a valued customer of Samsung. Have a great day. Reference Ticket Number: 1144219265 ^Camille

  Answered 4 years ago by Samsung

  
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Q: Questionwhat is the temperature and timer of this unit (must be 120 degrees for at least 30 minutes to kills bed bugs)?

Asked 5 years ago by lidia.

Q: QuestionCan you swap the way the doors open? In my setup my washer needs to be on the right.

Asked 5 years ago by Alie.

This question was asked about the related product: Samsung - 4.5 Cu. Ft. High Efficiency Stackable Smart Front Load Washer with Vibration Reduction Technology+ - White

• A:Answer No

  Answered 5 years ago by JazzyVerified Purchase

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Q: QuestionDo these have risers for ADA ht?

Asked 5 years ago by Janice.

This question was asked about the related product: Samsung - 4.5 Cu. Ft. High Efficiency Stackable Smart Front Load Washer with Vibration Reduction Technology+ - White

Q: QuestionI bought the matching washer WF45T6000AW with this and I am getting it installed in a 2-door closet. The doors are only 77inches tall but the inside is still about 12 inches taller. Is that enough room to stack them?

Asked 5 years ago by StackingDimensions.

This question was asked about the related product: Samsung - 4.5 Cu. Ft. High Efficiency Stackable Smart Front Load Washer with Vibration Reduction Technology+ - White

• A:Answer Hello StackingDimensions, Thank you for bringing this to our attention. We appreciate you letting us know your inquiry on what measurement is needed for you to stack this Samsung washer. We understand that this information may be essential for you. We're here to help. As per checking, the required height for installing a washer with a stacking kit is 77.5" to 83.5". For reference, attached is a link to the user manual containing information about the product. See page 14 for the required dimensions when installing the washer. https://downloadcenter.samsung.com/content/UM/201904/20190416101808805/BETTER_WF42H5000-DC68-03397A-14_A2.pdf For other concerns, do not hesitate to reach out via our Support Channels below: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Thank you, and stay safe! Your Reference Ticket Number: 1144272274 -Angelica

  Answered 4 years ago by Samsung

  
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Q: QuestionDoes something additional need to be purchased to allow stacking?

Asked 5 years ago by Kevin.

• A:Answer Hi Kevin, Thank you for reaching out and we hope you are in good health. We appreciate your interest in Samsung home appliances, specifically with Samsung - 7.5 Cu. Ft. Stackable Electric Dryer with Sensor Dry - White. Yes, you will need a compatible stacking kit (SKK-8K). I have shared the user manual for the dryer. Please click on the link and turn to page 15. https://downloadcenter.samsung.com/content/UM/202110/20211003065548677/DV6000_DC68-03381W-04_EN_CFR_MES.pdf Please feel free to communicate with us through the channels below if you have additional questions. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Your reference number: 1144368209 Leo

  Answered 4 years ago by Samsung

  
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Q: QuestionHow many cycles does this dryer have?

Asked 5 years ago by Cathy.

• A:Answer Hi Cathy. Thank you for reaching out regarding your Samsung - 7.5 Cu. Ft. Stackable Electric Dryer with Sensor Dry cycle. Regarding your concern, there are ten preset drying cycles. I recommend you check this link for further assistance. https://www.samsung.com/us/home-appliances/dryers/electric/7-5-cu--ft--electric-dryer-with-sensor-dry-in-white-dve45t6000w-a3/#specs Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Thank you for being a valued customer of Samsung. Have a great day. Reference Ticket Number: 1144219948 ^Camille

  Answered 4 years ago by Samsung

  
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Q: Questionis this a high efficiency washer?

Asked 5 years ago by jb.

• A:Answer The specs for Samsung Dryer Model: DVE45T6000W Features High-Efficiency No

  Answered 5 years ago by BernardVerified Purchase

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