Questions & Answers

Q: QuestionCan I wash a 3x12 runner light weight rug thru my washer

Asked 1 year ago by Estella.

This question was asked about the related product: Samsung - 4.5 Cu. Ft. High Efficiency Stackable Smart Front Load Washer with Vibration Reduction Technology+ - Black Stainless Steel

• A:Answer Absolutely, it will come out beautiful.

  Answered 1 year ago by JohnH

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Q: QuestionCan a GE dryer be stacked on top of this washer GE Dryer is /model GFD45ESPK0DG IS 27 INCHES WIDE AND 28 INCHES DEEP. If not can, you recommend a washer that would work. Don't want another GE as it broke after 6 years

Asked 1 year ago by Shelly.

This question was asked about the related product: Samsung - 4.5 Cu. Ft. High Efficiency Stackable Smart Front Load Washer with Vibration Reduction Technology+ - Black Stainless Steel

• A:Answer Hi Shelly, Our Samsung washers and dryers are designed to stack with their corresponding pairs. The matching dryers for this washer model are DVE45T6000V/A3 (electric) and DVG45T6000V/A3 (gas), which can be stacked with the SKK-8K stacking kit. If you have further questions or inquiries, these are the platforms on which you can reach us: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1146987898) to help our team pull up your information when you message us. Thank you. -Kimberly

  Answered 1 year ago by Samsung

  
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Q: QuestionI have a new set of stainless hoses, is there a way to get the Delivery with haul away and not have to pay for the installation/hoses from Best Buy?

Asked 1 year ago by DonC.

• A:Answer Hello DonC, To better assist you with this matter, please contact Best Buy customer service department at P. (888) 237-8289 H. 24 hours a day. They can either answer your question or transfer you to your local store to answer your inquiry about the installation process and delivery with the haul-away package available for the washer. -Kimberly

  Answered 1 year ago by Samsung

  
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Q: QuestionIs this a stackable unit?

Asked 1 year ago by desmond.

• A:Answer Yes it can. You will need to purchase a stacking kit.

  Answered 1 year ago by AnonymousVerified Purchase

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Q: QuestionDryer will not start but lights come on and can’t change them

Asked 1 year ago by Anonymous.

This question was asked about the related product: Samsung - 7.5 Cu. Ft. Stackable Gas Dryer with Sensor Dry - White

• A:Answer Hello there, We know how you feel about your dryer that won't start. Let us help you. Here is a link with steps that could help with your dryer. Please check the embedded links and watch the video fully for more details. The Samsung dryer turns on but doesn’t start or spin. https://www.samsung.com/us/support/troubleshooting/TSG01001987/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us  Please provide us with this reference number (1146942195) to help our team pull up your information when you message us. Thank you. -Kimberly

  Answered 1 year ago by Samsung

  
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Q: QuestionDoes this have a dryer that I can put on top of it for the same price

Asked 1 year ago by Anonymous.

• A:Answer Good day, The matching electric dryer, which costs the same as the washer, is 7.5 cu. ft. White Electric Dryer with Sensor Dry (DVE45T6000AW/A3). The suitable stacking kit for the units is SKK-8K. -Kimberly

  Answered 1 year ago by Samsung

  
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Q: QuestionWhat is the weight (with water) of the washer?

Asked 1 year ago by kennyh.

• A:Answer Hi Kennyh, The weight of the washer with water depends on the type of load of each cycle. The washer detects the weight of the items and automatically adjusts the optimal water level, washing time, rinse counts, and spin counts. Please ensure that you select the appropriate cycles and settings for the type of load you are washing. Have a great day! ^Chrystel

  Answered 1 year ago by Samsung

  
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Q: QuestionDoes this dryer control from washer controller

Asked 1 year ago by Anonymous.

• A:Answer Hello there, No, This dryer model does not have a multi-control feature for you to be able to control the dryer from the washer using a multi-control and stacking kit. Have a great day. -John

  Answered 1 year ago by Samsung

  
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Q: QuestionIs it true that the washer will have a bad odor after used can the washer and dryer go side to side

Asked 1 year ago by Anonymous.

This question was asked about the related product: Samsung - 4.5 Cu. Ft. High Efficiency Stackable Smart Front Load Washer with Vibration Reduction Technology+ - Black Stainless Steel

• A:Answer Hi ChrisM, No, with proper maintenance, the washer will stay clean and smell fresh. You can also set up the washer and dryer side-by-side for easier access. I have shared the proper cleaning guide for the washer. You may also watch the YouTube videos and click on the hyperlinks for additional help. How to clean your Samsung washing machine: https://www.samsung.com/us/support/answer/ANS00030150/ Have a great day! Chrystel

  Answered 1 year ago by Samsung

  
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Q: QuestionI just purchased a washer and dryer Front load Samsung 4-5cubic Is it true that the front load washer have a bad order if so why?

Asked 1 year ago by Anonymous.

This question was asked about the related product: Samsung - 4.5 Cu. Ft. High Efficiency Stackable Smart Front Load Washer with Vibration Reduction Technology+ - Black Stainless Steel

• A:Answer Hi there, Thank you for choosing Samsung appliances. Let's help you with your query. We would love to speak to you directly to discuss this further. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1146917236, to help our team pull up your information. Have a great day! ^Chrystel

  Answered 1 year ago by Samsung

  
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Q: QuestionI am seeing that drain hose is not included is this true. If so where can I get a compatible one?

Asked 1 year ago by Javy1900.

• A:Answer I ordered it with the install package and everything came included for the installation.

  Answered 1 year ago by AnonymousVerified Purchase

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Q: QuestionDoes this dryer have a end cycle alert sound?

Asked 1 year ago by Alert.

• A:Answer Greetings, Yes, this model features an end-cycle sound, and there's an option to turn it off. Thank you for choosing Samsung and have a great day! ^Rainly

  Answered 1 year ago by Samsung

  
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Q: QuestionDoes this washer have load sensing technology to reduce water usage on small loads?

Asked 1 year ago by Washerquestion.

This question was asked about the related product: Samsung - 4.5 Cu. Ft. High Efficiency Stackable Smart Front Load Washer with Vibration Reduction Technology+ - Black Stainless Steel

• A:Answer Greetings, Yes, this washer has a feature that can detect the load size of the laundry and adjust the water level accordingly. Thank you for choosing Samsung and have a great day! ^Rainly

  Answered 1 year ago by Samsung

  
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Q: QuestionHow high is the pedestal?

Asked 1 year ago by Jr.

• A:Answer Hi Jr, The height of the pedestal is 14 3/16 inches. You can check the specifications of the pedestal at the link below. https://image-us.samsung.com/SamsungUS/home/home-appliances/home-appliances-accessories/pedestal/we402ne-a3/WE402NV_V4.pdf Thank you for choosing Samsung and have a great day! ^Rainly

  Answered 1 year ago by Samsung

  
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Q: QuestionDoes the washer come in both left hinge or right hinge opening

Asked 1 year ago by Anonymous.

This question was asked about the related product: Samsung - 4.5 Cu. Ft. High Efficiency Stackable Smart Front Load Washer with Vibration Reduction Technology+ - Black Stainless Steel

• A:Answer Greetings, No, reversible doors are not standard on every Samsung washer. There's no need to worry about the spaces in your laundry area because every Samsung dryer that matches the washer comes with one. Thank you for choosing Samsung and have a great day! ^Rainly

  Answered 1 year ago by Samsung

  
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Q: QuestionIs it a 3 Prong?

Asked 1 year ago by Anonymous.

• A:Answer Greetings! Yes, this Samsung washing machine model is equipped with a three-prong power cord. Leo

  Answered 1 year ago by Samsung

  
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Q: QuestionDo your installers do stacked appliances?

Asked 1 year ago by Teresa.

This question was asked about the related product: Samsung - 4.5 Cu. Ft. High Efficiency Stackable Smart Front Load Washer with Vibration Reduction Technology+ - Black Stainless Steel

• A:Answer Dear Bestbuy clients, We know that you desire flawless stacking between your washer and dryer. Let us help you. If you are thinking of doing the washer and dryer stacking yourself, please watch the entire video at the link below. https://www.youtube.com/watch?v=FGOXryTTr78 Please note that an SKK-8K stacking kit is required for your washer and dryer. You can purchase from our authorized distributor for Samsung parts and accessories at the link below. https://samsungparts.com/products/skk-8k Should you still desire authorized personnel to stack your appliances, please contact the BestBuy customer service department at (888) 237-8289. Call us any time, 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific questions. ^Rainly

  Answered 1 year ago by Samsung

  
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Q: QuestionWhat is the model # for the Dryer Rack that goes with this dryer?

Asked 1 year ago by DryerRack.

This question was asked about the related product: Samsung - 7.5 Cu. Ft. Stackable Electric Dryer with Sensor Dry - Black Stainless Steel

• A:Answer Greetings! Let us help you get routed to our authorized distributor for the Samsung parts and accessories website I have shared below. Please visit the website to check on available and compatible dryer racks for this Samsung dryer model. https://samsungparts.com/pages/supports Leo

  Answered 1 year ago by Samsung

  
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Q: QuestionWhat kind of prong comes with this? Do I need a special kind of outlet?

Asked 2 years ago by AngelaB.

• A:Answer Angela, the washer comes with a 3-prong power cord to ensure proper grounding. Have a great day. ^Camille

  Answered 2 years ago by Samsung

  
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