Questions & Answers

Q: QuestionCan this vent be used in a kitchen with an 88” ceiling?

Asked 1 year ago by Lisa.

This question was asked about the related product: Samsung BESPOKE - 29 inches - Convertible - Wall Range Hood - Gray

• A:Answer Hi Lisa, Yes, you can use the hood in an 88" ceiling, as long as the mounting height is correct. Please see the "Setting the Location" section on page 11 of the user's manual. Manual https://downloadcenter.samsung.com/content/UM/202401/20240110132037151/O_01._DG68-01416C-03_IB_FULL_NK30CB600W12AA_EN.pdf Have a great day, Aloe

  Answered 1 year ago by Samsung

  
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Q: QuestionCan the white glass hood be mounted flushunder a cabinet and the stainless exhaust cover be removed?

Asked 1 year ago by NickG.

• A:Answer Hi there, No, it can't be mounted flush under a cabinet, and the duct cover should not be removed. I have shared the guide below for the proper installation of the wall mount. Pleased read pages 4-16 for reference. Installation guide: https://downloadcenter.samsung.com/content/EM/202303/20230330141456762/MANUAL_INSTALL_Range_Hood_DG68-01500A-01_EN_MES_CFR_230220.pdf Have a great day! ^Chrystel

  Answered 1 year ago by Samsung

  
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Q: QuestionI tried in store, after push the on/off switch, it takes 6 seconds for fan to reach normal speed, is it normal?

Asked 1 year ago by Jack.

• A:Answer Let's help you with this, Jack. We would love to speak to you directly to check the vent hood on our end so we can better assist you. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1146981431, to help our team pull up your information. Have a great day! ^Chrystel

  Answered 1 year ago by Samsung

  
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Q: QuestionIs the hood set to be plugged in or wired to 120 volts?

Asked 1 year ago by Charlie.

• A:Answer Hi Charlie, Yes, the required rated voltage must be 120V/60 Hz. Have a great day! Chrystel

  Answered 1 year ago by Samsung

  
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Q: QuestionCan the LED lighting be updated to a warmer temperature?

Asked 1 year ago by Jason.

• A:Answer Hi Jason, There's no option to change the LED light's temperature. Only the lighting level can be adjusted from high to low. Have a great day! Chrystel

  Answered 1 year ago by Samsung

  
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Q: QuestionIs this vent convertible to be ductless? If so, does it come with a recirculating kit when purchased!

Asked 2 years ago by GDS.

• A:Answer Yes, it can be installed either way. No, the recirculation kit is sold separately. Samsung NK-AR7000WB/AA Hood Recirculation Kit

  Answered 1 year ago by ChrisMVerified Purchase

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Q: QuestionIs the white panel glass or metal?

Asked 2 years ago by KB.

• A:Answer Hi there, This wall mount range hood is in stainless steel, with a clean white glass panel. Have a great day! ^Chrystel

  Answered 2 years ago by Samsung

  
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Q: QuestionHow wide is the top portion of the hood?

Asked 2 years ago by Anonymous.

• A:Answer Greetings, We are excited to read your inquiry. Let's get you the details you need. The width of the top portion of this hood model is 13 11/16 inches. Have a great day. -John

  Answered 1 year ago by Samsung

  
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Q: QuestionIs this Stainless steel? It says clean gray…

Asked 2 years ago by Karol.

This question was asked about the related product: Samsung BESPOKE - 29 inches - Convertible - Wall Range Hood - Gray

• A:Answer Yes, it is stainless steel with a Clean Gray panel, which means it is less shiny than stainless steel, Karol. Have a great day, -Ernest-

  Answered 2 years ago by Samsung

  
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Q: QuestionCan the grey panel be easily swapped with a white panel. Or, do you have to order a whole new hood to change colors?

Asked 2 years ago by TomE.

• A:Answer TomE, if you want to change the color, you'll have to order a new hood. Have a great day. ^Charles

  Answered 2 years ago by Samsung

  
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Q: QuestionWhat size ceiling will this item reach?

Asked 2 years ago by Nadeem.

• A:Answer Nadeem, the hood can reach up to 21.88 inches. For more details, please see the 2nd picture with the dimension on the left side and the installation clearances on page 7 onwards in the manual, links below. Official Product Page https://www.samsung.com/us/home-appliances/cooktops-and-hoods/hoods/30-bespoke-smart-wall-mount-hood-in-clean-grey-nk30cb600wcgaa/?redir=NK30CB600WCGAA Manual https://downloadcenter.samsung.com/content/UM/202303/20230330140818565/FULL_NK30CB600W12AA_DG68-01416C-01_EN_MES_CFR_230220.pdf Have a great day. ^Charles

  Answered 2 years ago by Samsung

  
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Q: QuestionWhat are the dimensions of duct, particular the width.

Asked 2 years ago by Susan1282.

This question was asked about the related product: Samsung BESPOKE - 29 inches - Convertible - Wall Range Hood - Gray

• A:Answer Per the manual, it states the duct is 13 11/16" wide.

  Answered 2 years ago by Anonymous

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Q: QuestionDoes this hood have a filter?

Asked 2 years ago by Rick.

• A:Answer Hi Rick! Yes, it has a detachable Smart Filter that captures airborne oil and dust, which is dishwasher safe. Have a great day! ^Chrystel

  Answered 2 years ago by Samsung

  
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