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Let's help you with this, Jack. We would love to speak to you directly to check the vent hood on our end so we can better assist you. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1146981431, to help our team pull up your information. Have a great day! ^Chrystel
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