Questions & Answers

Q: QuestionWhat is the maximum ventilation capacity of this wall mount hood in cubic feet per minute (CFM)?

• A:Answer The maximum ventilation capacity of the Samsung 30" BESPOKE Smart Wall Mount Hood is 630 cubic feet per minute (CFM). This powerful ventilation capability helps reduce cooking odors and smoke quickly and efficiently.

Q: QuestionHow does the LED display and touch control interface contribute to the user-friendly operation of the hood?

• A:Answer The LED display clearly shows various settings, making it easy for users to monitor and adjust them. The touch control interface allows users to effortlessly change settings with a simple touch, enhancing overall user-friendliness and convenience.

Q: QuestionWhat are the dimensions (width, height, and depth) of this wall mount hood?

• A:Answer The dimensions of the 30" BESPOKE Smart Wall Mount Hood by Samsung are as follows: - Width: 29 7/16 inches - Height: 25 7/16 inches - Depth: 19 11/16 inches

Q: QuestionHow many fan speed options does this hood provide for adjusting the ventilation?

• A:Answer This Samsung 30" BESPOKE Smart Wall Mount Hood offers four fan speed options for adjusting the ventilation, allowing you to customize the airflow according to your cooking needs. The fan speed can be easily adjusted using the touch controls on the LED display.

Q: QuestionCan this hood be integrated with smart home systems like SmartThings for remote monitoring and control?

• A:Answer Yes, this Samsung hood can be integrated with smart home systems like SmartThings. You can monitor and control the hood anytime, anywhere using the SmartThings App on your smartphone. Once your cooktop burner is powered on, the hood automatically turns on.

Q: QuestionWhat is the warranty coverage provided by the manufacturer for parts and labor?

• A:Answer The manufacturer provides a 1-year warranty for both parts and labor for the 30" BESPOKE Smart Wall Mount Hood.

Q: QuestionWhat is the voltage requirement and amperage draw for operating this hood?

• A:Answer The voltage requirement for operating this hood is 120 volts, and the amperage draw is 15 amperes.

Q: QuestionWhat is the purpose of the 'Smart Energy' feature, and how does it help manage energy consumption?

• A:Answer The 'Smart Energy' feature on the Samsung 30" BESPOKE Smart Wall Mount Hood allows users to monitor and track the hood's energy consumption on a daily, weekly, or monthly basis. This information can help users make informed decisions about their energy usage and potentially reduce their energy consumption.

Q: QuestionIs voice control supported through assistants like Amazon Alexa or Google Assistant?

• A:Answer Yes, voice control is supported through assistants like Amazon Alexa or Google Assistant. You can use your voice to turn the hood on and off, adjust the light and fan settings, activate timers, and change other settings.

Q: QuestionWhat material is used for the filter, and how does the 'SmartThings' app assist in maintaining it?

• A:Answer The filter of the 30" BESPOKE Smart Wall Mount Hood by Samsung is made of durable stainless steel and is dishwasher- safe. The 'SmartThings' app conveniently notifies users when the filter needs cleaning, ensuring optimal performance and maintenance of the hood.

Q: QuestionWhat is the recommended minimum installation height above the cooktop for optimal performance?

• A:Answer The recommended minimum installation height above the cooktop for optimal performance of the Samsung 30" BESPOKE Smart Wall Mount Hood is 27 inches. This information can be found in the product specifications section, under the "Minimum Installation Height Above Cooktop" row.

Q: QuestionDoes this hood offer both top and rear venting options for installation flexibility?

• A:Answer Yes, the Samsung 30" BESPOKE Smart Wall Mount Hood offers both top and rear venting options for installation flexibility. The "Vent Style" is listed as "Convertible" and the "Exhaust Vent Location" is specified as "Top." This indicates that the hood can be vented either through the top or the rear, depending on the user's preference and installation requirements.

Q: QuestionHow does the noise level of this hood compare to other models, and what is its decibel (dBA) rating?

• A:Answer This Samsung 30" BESPOKE Smart Wall Mount Hood operates at a noise level of 52 dBA, which is 25% quieter compared to other models.

Q: QuestionWhat is the max distance this should be installed above my induction stove

Asked 1 year ago by Alma.

• A:Answer Hi Alma, The distance from your induction cooktop should be 24" – 36" (61.0 cm – 91.4 cm). Please see the "Installation Requirements" section on pages 7 - 10 and the "Installation" section on pages 11 - 18 of the user's manual to help you with hood installation. Manual https://downloadcenter.samsung.com/content/UM/202401/20240110132037151/O_01._DG68-01416C-03_IB_FULL_NK30CB600W12AA_EN.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1147082926 to help our team pull up your information. Have a great day. ^Aloe

  Answered 1 year ago by Samsung

  
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Q: Questionis the "clean grey" finish glass, paint or just regular stainless?

Asked 1 year ago by kdeh.

This question was asked about the related product: Samsung BESPOKE - 29 inches - Convertible - Wall Range Hood - Gray

• A:Answer Hi there, Yes, the finish of this range hood model is regular stainless steel. You can check the link below to learn more about the features and dimensions of the range hood. Specification sheets: https://image-us.samsung.com/SamsungUS/home/home-appliances/pdf/09252023/new/23_NK30CB600W_V9.pdf Have a great day, -Ernest-

  Answered 1 year ago by Samsung

  
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Q: QuestionCan this be mounted over an island? If so what kind of special equipment do I need to have?

Asked 1 year ago by Richard.

• A:Answer It's a wall mount hood. Try checking island hoods.

  Answered 1 year ago by Anonymous

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Q: QuestionCan the white glass hood be mounted flushunder a cabinet and the stainless exhaust cover be removed?

Asked 1 year ago by NickG.

• A:Answer Hi there, No, it can't be mounted flush under a cabinet, and the duct cover should not be removed. I have shared the guide below for the proper installation of the wall mount. Pleased read pages 4-16 for reference. Installation guide: https://downloadcenter.samsung.com/content/EM/202303/20230330141456762/MANUAL_INSTALL_Range_Hood_DG68-01500A-01_EN_MES_CFR_230220.pdf Have a great day! ^Chrystel

  Answered 1 year ago by Samsung

  
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Q: QuestionI tried in store, after push the on/off switch, it takes 6 seconds for fan to reach normal speed, is it normal?

Asked 1 year ago by Jack.

• A:Answer Let's help you with this, Jack. We would love to speak to you directly to check the vent hood on our end so we can better assist you. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1146981431, to help our team pull up your information. Have a great day! ^Chrystel

  Answered 1 year ago by Samsung

  
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Q: QuestionIs the hood set to be plugged in or wired to 120 volts?

Asked 1 year ago by Charlie.

• A:Answer Hi Charlie, Yes, the required rated voltage must be 120V/60 Hz. Have a great day! Chrystel

  Answered 1 year ago by Samsung

  
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