A:AnswerHi Bee,
We understand how frustrating it can be when results and expectations don't quite meet. We are here to help you with your Samsung washing machine model.
I have shared a Samsung link below that will help with your experience. The link has four major steps. Each step has sub-steps to walk you through. The link also has an embedded video which we recommend watching in full. In addition, in step number two, two hyperlinks will help as well (laundry load size & washer cycles, settings, and features).
Samsung washing machine is shaking:
https://www.samsung.com/us/support/troubleshooting/TSG01001016/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146730027 to help our team pull up your information.
Leo
A:AnswerHello there,
No, this washer does not have add a water feature.
If you wish to have more water on your washer, consider purchasing a top load washer with the deep fill feature.
Please check this link list of top load washers with deep fill features.
Top load washer with deep fill feature
https://www.samsung.com/us/home-appliances/washers/all-washers/?technology=Top+Load&key_features=Deep+Fill
Have a great day.
^Camille
A:AnswerThe Samsung Bespoke 5.3 cu. ft. Ultra Capacity Front Load Washer with AI OptiWash and Auto Dispense (model WF53BB8900ATUS) does not require a drain pan. The washer has a built-in overflow protection system that will prevent water from leaking out of the washer.
However, if you are concerned about water leaks, you can purchase a drain pan that is specifically designed for front-loading washers. The drain pan should be placed under the washer and should be large enough to catch any water that leaks out of the washer.
Here are some things to keep in mind when choosing a drain pan for your washer:
The size of the pan: The pan should be large enough to catch all of the water that could leak out of the washer.
The material of the pan: The pan should be made of a material that is water-resistant and durable.
The height of the pan: The pan should be high enough off the ground to prevent water from splashing out.