Is there any way to get the door of this unit to stay flat when opened? When I pull out the empty tray to load dishes it just slides back into the dishwasher because the door is sitting with too much of an angle. null

Question

MichaelP · Accepted Answer

eventually it loosens up - took about 18 months for me.

Anonymous · Answer

Just bought this have the same issue. We believe it’s the rubber behind the bottom panel. When we took the panel off it seems to stay open better but not completely flat. After playing with the tension of the rubber it definitely affects the tension on the door. The rubber probably helps with noise so not sure it can be removed. We do have a service call not sure what they will say. Called Samsung they also said probably install issue.

Answered by Anonymous 4 months ago

Answer

I’m having the same issue. When I called Samsung, they said it was an installation issue. The door hinge is too tight and when I pull the rack out the dishwasher door angles back up again at about 30°. But they cannot help me with this because again they’re blaming the install. Really great customer service. :/

Answered by Anonymous 4 months ago

Samsung · Answer

Hi Lucy,

We understand how important it is for you to have clean dishes at home. Let's gather the necessary information to ensure your dishwasher delivers the best results after each cycle.

The links below will help ensure you're optimizing the dishwasher's loading space and that it is leveled properly. Please follow the instructions, watch the full video, and select the scenario that fits your situation.

How to load your dishwasher properly:
https://www.samsung.com/us/support/answer/ANS00062443/

Level your Samsung dishwasher
https://www.samsung.com/us/support/answer/ANS00080768/
Should you need more assistance with the dishwasher, please feel free to get back to us via the following options:

1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us

Please provide us with this reference number (1148379378) to help our team pull up your information when you message us.

Have a great day.

-Ernest-

“Is there any way to get the door of this unit to stay flat when opened? When I pull out the empty tray to load dishes it just slides back into the dishwasher because the door is sitting with too much of an angle.”

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