Questions & Answers

Q: QuestionShould the convection fan icon on the control panel spin while in operation?

Asked 5 years ago by Diane.

• A:Answer Yes

  Answered 5 years ago by MusthaveVerified Purchase

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Q: QuestionDo this model has illuminating knobs if not can they be purchased

Asked 6 years ago by Lovelyshopper.

• A:Answer It does not and there is not option to add. If you had the skill you could buy an led kit and do it yourself.

  Answered 5 years ago by EricVerified Purchase

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Q: QuestionCan you put and oven liner in the bottom and on the shelf of this model?

Asked 6 years ago by Fandals.

Q: QuestionHow long is the 110 power cord please? Thank you.

Asked 6 years ago by Vermont.

• A:Answer 4 feet long. See the 2 pictures attached for the exact measurements.

  Answered 6 years ago by MichiganManVerified Purchase

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Q: QuestionWithout touching the gas stove timer it goes on by itself then turns off. Is there a short somewhere? Only 2 years old.

Asked 6 years ago by Bentley.

• A:Answer Hi Bentley, I would recommend using this link (https://bit.ly/2pCDMHL) to locate a certified service center near you. ^Jecca

  Answered 6 years ago by Samsung

  
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Q: QuestionHas anyone had any issues with the top oven door not closing properly? I really have to push to get it to lock closed. It opens ok with the small button to open the top only. When I open the whole door I don't have any issues with letting it close

Asked 6 years ago by Shell.

• A:Answer Only had mine for almost a month but I haven’t had any problems with it at all. Love it!

  Answered 6 years ago by DebiVerified Purchase

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Q: QuestionDoes this model come with a temp probe?

Asked 6 years ago by 1cl2.

• A:Answer No. Does not have a temp probe included. Do not think it will accept one. However, the internal sensors are accurate.

  Answered 6 years ago by BBCustomer

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Q: QuestionIs this the Black stainless steel that is shiny surface or is it the matte?

Asked 7 years ago by Gasrange.

• A:Answer It’s shiny but the color makes it subdued. It has a dark grey color and it doesn’t clash with the other stainless steel I have in the kitchen. It just doesn’t stand out. It blends in well.

  Answered 7 years ago by GFWWVerified Purchase

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Q: QuestionIs there an area in the oven which could be set for proofing dough? Thanks.

Asked 7 years ago by CSChgo.

• A:Answer yes- I used it yesterday for the first time and it worked well

  Answered 7 years ago by newstoveVerified Purchase

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Q: QuestionWhat is the depth of this range. Bestbuy site shows just over 23". Samsung install manuall shows just over 25" and over 28" counting handle.

Asked 7 years ago by Terry123.

• A:Answer Install manually is correct.

  Answered 7 years ago by AnonymousVerified Purchase

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Q: QuestionAre the BTUs the same with propane as with gas or do they lessen with propane? I currently have a GE that states a 17,000 BTU burner on gas, 11,000 BTU on propane.

Asked 7 years ago by NrsJan.

• A:Answer Hi NrsJan, They are not the same, BTU's will decrease if converted to propane. Please check the chart on page 12 in the installation manual. Manual: https://bit.ly/2IZHRgc ^Joan

  Answered 7 years ago by Samsung

  
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Q: QuestionNoticed slight whiff of gas occas by oven. Nothing significant. Had our Heating/AC co. who did gas conversion from electric to gas come check. Said OK but should have it checked w/meter. Anyone else have this problem? Cause?

Asked 7 years ago by JPo1.

• A:Answer Yes, quite often. Had the gas line and connections checked twice. Never any leaks. Surmise it's the small amount of gas that escapes just before the burner ignites. Only noticable when the stove is in use. Never when it's been off for a while.

  Answered 6 years ago by KevinMVerified Purchase

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Q: QuestionAfter installation my stove sticks out several inches from the wall due to the gas line. What is the average amount of space to expect between the wall and the back of the oven? My concern is that items may easily fall behind the stove.

Asked 7 years ago by TRex.

• A:Answer It all depends on were your gas line come in. Does it come up from the floor or through th wall?

  Answered 7 years ago by Pops64Verified Purchase

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Q: QuestionHow many inches that stuff had

Asked 7 years ago by Jesus.

Q: QuestionDo you need a110 outlet to plug into?

Asked 8 years ago by Wolfman.

• A:Answer Hello Wolfman, Thank you for reaching out and raising your question about the Samsung - Flex Duo™ 5.8 Cu. Ft. Self-Cleaning Freestanding Gas Convection Range - Stainless steel. I understand you want to know the required outlet for this unit. We are here to help. To answer your question, you need to use a dedicated 120- volts only. You can also check this link https://downloadcenter.samsung.com/content/UM/202103/20210308173729692/NX58K7850SS_AA_AC_DG68-00787A-08_EN.pdf for the user's manual. Just go to page 8 to know more about the electrical and grounding safety of this product. Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Your reference number is 1144305404. -Noraina

  Answered 3 years ago by Samsung

  
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Q: QuestionIf purchasing the Samsung gas slide in double oven and microwave, what is the space between burner and bottom of microwave? Trying to figure if my canning pot will fit. Thanks, Lisa

Asked 8 years ago by Lisa.

• A:Answer That depends on the installation, mine is about 14 3/4 inches between the microwave and the rear surface of the stove. I can place my 32 quart chili pot on the center burner with no issues.

  Answered 8 years ago by BearVerified Purchase

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Q: QuestionDoes this stove convert the "standard" cooking time to the "convection" cooking time?

Asked 8 years ago by CookingMoron.

• A:Answer Yes. You can chose either conventional or convection, and the stove will convert it for you.

  Answered 7 years ago by Sheila

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Q: QuestionWi-Fi connection : Can the wifi connection (Smart Home App) turn off the gas stove?

Asked 8 years ago by Tanny.

• A:Answer Hello Tanny, Thank you for reaching out and letting us know your inquiry if the Smart Home App turns off the gas stove on this Samsung range. We understand that this information may be essential for you to know. We're here to help. Per checking, it is the SmartThings app that you can use to turn the gas stove off. For reference, attached is a link to the user manual containing additional information about the Smart Control. See page 38. https://downloadcenter.samsung.com/content/UM/202103/20210308173729692/NX58K7850SS_AA_AC_DG68-00787A-08_EN.pdf For other concerns, do not hesitate to reach out via our Support Channels below: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Thank you, and stay safe! Your Reference Ticket Number: 1144271455 -Angelica

  Answered 3 years ago by Samsung

  
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Q: QuestionDo the knobs light up?

Asked 8 years ago by Dallas.

• A:Answer Hi Dallas, Thank you for reaching out and we hope you are in good health. We appreciate your interest in Samsung home appliances, specifically with Samsung - Flex Duo™ 5.8 Cu. Ft. Self-Cleaning Freestanding Gas Convection Range - Stainless steel. No, the knobs do not light up when in use. I have shared the user manual link below. Please access the link and turn to page 19 for the gas burners. https://downloadcenter.samsung.com/content/UM/202103/20210308173729692/NX58K7850SS_AA_AC_DG68-00787A-08_EN.pdf Please feel free to communicate with us through the channels below if you have additional questions. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Your reference number: 1144500094 Leo

  Answered 3 years ago by Samsung

  
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