Questions & Answers

Q: QuestionWould i only have to slip in my T-Mobile SIMS card and it will work? Or do I have to take somewhere to get it to work?

Asked 5 months ago by Andrew.

• A:Answer Good day Andrew, thank you for taking the opportunity to ask us your question about the Samsung Galaxy A16. Typically, you can put your SIM card into an unlocked phone and it will work, as long as the phone is compatible with your carrier's network and the SIM card is the correct size. If you have any other questions, please feel free to reach out to Support. Thank you for being a steadfast Samsung customer. - Debra

  Answered 5 months ago by Samsung

  
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Q: QuestionI just purchased a galaxy A16. But the software info said it is an android 14 version, 6.1 . I did an update,and it still only took it to android 15 version, 7.0. How can it be called a16?

Asked 5 months ago by Sandra.

• A:Answer Hey there Sandra, thanks for reaching out about your Samsung Galaxy A16. Samsung provides up to 7 years of software and security updates to our mobile devices. Right out of the box, the advertised Galaxy A16 launched with Android 14, however, as you know this device will update to Android 15 (One UI 7.0). If you would like any further assistance, feel free to contact Support. Thanks for being a valued Samsung customer. - Debra

  Answered 5 months ago by Samsung

  
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Q: QuestionIs this phone compatible with VoLTE? The answer given to a recent question from someone else that included this same query was not clear on this point; it in fact did not expressly address this specific question at all. Thank you in advance.

Asked 5 months ago by Reader.

• A:Answer Aloha Reader, thank you for finding the opportunity to ask us your question about the Samsung Galaxy A16. Yes, the Galaxy A16 5G is compatible with VoLTE. Feel free to reach out to Support if you would like further clarification or if you would like any further assistance. Thank you for being a valued Samsung customer. - Debra

  Answered 5 months ago by Samsung

  
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Q: Questioncan i use the sim card out of my old in the new phone or will i have to have the store do it for me.

Asked 6 months ago by bren.

• A:Answer .

  Answered 6 months ago by AnonymousVerified Purchase

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Q: QuestionIs the Galaxy A16 5G ASHA hearing aid compatible?

Asked 6 months ago by Chris.

• A:Answer Howdy Chris, thank you for taking the time to ask us your question about the Samsung Galaxy A16. Yes, the advertised US version of the Galaxy A16 5G is typically compatible with hearing aids that support the Audio Streaming for Hearing Aids (ASHA) standard. If you have any other questions, please feel free to contact Support at your leisure. Thanks for being a loyal Samsung customer. - Debra

  Answered 6 months ago by Samsung

  
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Q: QuestionI have a metro number already, do i have to pay an activation fee to use the Galaxy A16

Asked 6 months ago by Cruz.

• A:Answer Hi Cruz, thanks for taking the time out of your day to reach out about the Samsung Galaxy A16. We recommend reaching out to Metro PCS to inquire if your account will be assessed any fees for swapping out your devices. If you have any other questions, feel free to reach out to Support. Thank you for being a faithful Samsung customer. - Debra

  Answered 6 months ago by Samsung

  
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Q: QuestionCan I buy this phone and have my data transfer from my present phone by SPECTRUM.

Asked 6 months ago by Dj.

• A:Answer Greetings Dj, thank you for finding the time to ask us your question about the Samsung Galaxy A16. You can use Samsung Smart Switch to transfer your content to your device. Feel free to check out, "Use Samsung Smart Switch to transfer content with your PC or Mac" if you would like to learn more. If you would like any further assistance afterward, do not hesitate to reach out to Support. Thank you for being a loyal Samsung customer. - Debra

  Answered 6 months ago by Samsung

  
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Q: QuestionWill the phone work in Europe on a European SIM card? And this smartphone has 2 SIM cards?

Asked 6 months ago by Volva999.

• A:Answer Yes

  Answered 6 months ago by SeanHVerified Purchase

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Q: QuestionWill it work with Consolidated Communications?

Asked 6 months ago by DCD1.

• A:Answer No

  Answered 6 months ago by Anonymous

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Q: QuestionWill this phone work in the Philippines?

Asked 6 months ago by Keoni.

• A:Answer Good day Keoni, thank you for finding the free time out of your busy day to ask us your question about the Samsung Galaxy A16. The advertised unlocked Galaxy A16 is the U.S. version of this device. It is compatible with the following U.S. carriers: AT&T, Boost Mobile, Cricket, Google Fi, H2O Wireless, Metro by T-Mobile, Mint Mobile, Sprint, T-Mobile, Ting Mobile, Ultra Mobile, US Cellular, and Verizon. We recommend reaching out to the compatible carrier of your choice to inquire if this device would be functional in the Philippines. Feel free to reach out to Support if you have additional questions. Thanks for being a loyal Samsung customer. - Debra

  Answered 6 months ago by Samsung

  
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Q: QuestionHello! Two questions. Is the phone new? Can it be used with an Argentine chip?

Asked 6 months ago by Mica.

• A:Answer Howdy Mica, thank you for asking us your questions about the Samsung Galaxy A16. The advertised unlocked Galaxy A16 (U.S. version) is a new device that is compatible with the following U.S. carriers: AT&T, Boost Mobile, Cricket, Google Fi, H2O Wireless, Metro by T-Mobile, Mint Mobile, Sprint, T-Mobile, Ting Mobile, Ultra Mobile, US Cellular, and Verizon. If you have additional questions or if you would like any further assistance, do not hesitate to reach out to Support. Thanks for being a devoted Samsung customer. - Debra

  Answered 6 months ago by Samsung

  
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Q: QuestionIs this new or refurb and will it work in Africa with TNM or Airtel?

Asked 7 months ago by ItsMe.

• A:Answer New unlocked work any with GSM Networks

  Answered 6 months ago by Anonymous

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Q: QuestionDoes this phone come with a SIM card? Mine did not and I would like to make sure I am not missing something

Asked 7 months ago by Lily.

• A:Answer Hello Lily, thank you for finding the time out of your day to ask us your question about the Samsung Galaxy A16. Unlocked devices will not include a SIM card when purchased. You can reach out to your compatible carrier to request a physical SIM or eSIM. Let us know if you have additional questions by reaching out to Support. Thank you for being a valued Samsung customer. - Debra

  Answered 7 months ago by Samsung

  
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Q: QuestionIs this an international model?

Asked 7 months ago by Jade.

• A:Answer Hi there Jade, thanks for taking the time to ask us your question about the Samsung Galaxy A16. No, the advertised Galaxy A16 is the U.S. version of this device. If you have any other questions, feel free to reach out to Support. Thank you for being a valued Samsung customer. - Debra

  Answered 7 months ago by Samsung

  
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Q: QuestionHow can I get an MSDS on the A16 & A14 to ship the phones Internationally?

Asked 7 months ago by Anonymous.

Q: QuestionHi, I was wondering if the phone is country unlocked. Can I use a carrier from a different country with this phone? Thanks.

Asked 7 months ago by Aminul.

• A:Answer Hello there Aminul, thanks for asking us your question about the Samsung Galaxy A16. The advertised Galaxy A16 is the U.S. version of this device. It is Unlocked for the following U.S. wireless carriers: AT&T, Boost Mobile, Cricket, Google Fi, H2O Wireless, Metro by T-Mobile, Mint Mobile, Simple Mobile, T-Mobile, Ting Mobile, US Cellular, and Verizon. If you have any other questions, feel free to contact Support. Thanks for choosing Samsung! - Debra

  Answered 7 months ago by Samsung

  
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Q: QuestionDoes the samsung a16 phone have the wi-fi calling feature?

Asked 7 months ago by Angel.

• A:Answer Good day Angel, thanks for asking us your question about the Samsung Galaxy A16. Yes, the Galaxy A16 phone does have the Wi-Fi calling feature which allows you to make and receive calls using a Wi-Fi network instead of your cellular network. If you have additional questions, feel free to contact Support. Thank you for being a steadfast Samsung customer. - Debra

  Answered 7 months ago by Samsung

  
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Q: QuestionHello, can I use a unlocked phone with no carrier by just connecting to my wifi? Does the phone need activiated somehow?

Asked 7 months ago by Girlalamode.

• A:Answer Hey there Girlalamode, thanks for taking the time to ask us your questions about the Samsung Galaxy A16. Yes, the Galaxy A16 can perform a variety of functions when utilizing Wi-Fi only, however, you would be unable to make calls or send SMS texts without a cellular connection. If you have any other questions, do not hesitate to contact Support. Thank you for being a valued Samsung customer. - Debra

  Answered 7 months ago by Samsung

  
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Q: QuestionDoes this work with Spectrum Mobile?

Asked 7 months ago by JD.

• A:Answer Hey JD, thanks for asking us your question about the Samsung Galaxy A16. The advertised unlocked Galaxy A16 is compatible with AT&T, Boost Mobile, Cricket, Google Fi, H2O Wireless, Metro by T-Mobile, Mint Mobile, Sprint, T-Mobile, Ting Mobile, Ultra Mobile, US Cellular, and Verizon. Let us know if you have additional questions by contacting Support. Thank you for being a steadfast Samsung customer. - Debra

  Answered 7 months ago by Samsung

  
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