“Cracked screens are being reported on the Samsung Community website and on Reddit. Seems to not be uncommon. Making matters worse is an alleged runaround from Samsung support on repairing it at no charge. What is the status of this problem?”
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Yep. My screen cracked on week one and I have never ever broken or cracked a phone, tablet, or laptop in all my 40 years. I went to use the warranty and they refused. I purchased BestBuy Total care and they still wanted me to pay $100 to have it fixed. It was just the external part so I chose not to have it fixed because there is no problem with the way the screen looks. Month three a second crack parallel to the first showed up and now at month 6 there is another small crack but again, no damage to the light up part of the screen. The first crack happened when I was closing the top...nothing on the keyboard...no idea why it cracked..no reason. I assume the second crack may have happened from my young kitten walking across the top of the laptop before I put it up. I have been very careful with this laptop because of this screen. I have my Surface Pro 3 since 2014 and have had a number of cats jump down onto it with no broken screen. This laptop can crack with the slightest movement. I know that when I pick it up and carry it, I can hear this crackling sound. I assume its because there is not a hinge in the middle of the screen where I carry it. It's truly a design flaw and samsung wont own up to their mistake. While I understand that having a cat walk over your laptop can cause damage and that is on me, there's no reason it should be so delicate that a kitten would cause damage or simply carrying it would cause cracks. I love this laptop but it does have plenty errors that cause it to restart. It freezes at times and if you rotate the screen to work, when you try to rotate it back, it freezes. The 360 mode is worthless. Overall, I really needed a laptop with a num pad and even then they have messed up the 0 and period because they are placed in the wrong locations. I can work around that but the other issues are a pain. It does a great job of correcting itself, minus the need to restart when you rotate the screen, fso I havent returned it for that reason.
Sorry, there was a problem. Please try again later.Not an issue. At least not yet.
Sorry, there was a problem. Please try again later.So far, everything seems to be OK. No defects noted.
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