I am having trouble pairing the buds, Can you help? null

Question

Samsung · Accepted Answer

Hi RB!

Thank you for bringing this to our attention. We are saddened that you have a connection issue with your Galaxy Buds Live. I understand how essential this is for you to enjoy using your device correctly.

For the troubleshooting guide, please click this link below for some steps:
https://www.samsung.com/us/support/troubleshooting/TSG01111318/

Should you need more assistance, you may reach us via the following for immediate support:

1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513

Reference Number: 1144321722

Thank you for choosing Samsung. Have a great day!

^Chrystel

Islandbreeze · Answer

For pairing your earbuds to a device turn on the Bluetooth for the device you wish to pair with and place both earbuds in each ear and press and hold both ear buds until you hear a beep. once that is complete look at the device and search for your earbuds device name and click on it, then it should be paired. If that does not work try looking it up on YouTube that is a real big help.

Answered by Islandbreeze 4 years ago

Michael · Answer

Make sure you update the software using the Galaxy wearable app. Should work fine after that.

“I am having trouble pairing the buds, Can you help?”

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