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Hello mrbig2017, thank you for reaching out! We would love the opportunity to assist you further with this matter! Please give us a call at 1-800-SAMSUNG. We're here to help! ^Elizabeth
Sorry, there was a problem. Please try again later.Same question. I bought them and used them with a Iphone 10 just fine then one day put them on the charger and now they won’t charge. My box light turns green but the buds light stays red. What can I do!? Made the mistake of unpairing them to Bluetooth now they won’t re-connect.
Sorry, there was a problem. Please try again later.

