Questions & Answers

Q: QuestionWhat type of mouse do I need to purchase for this laptop? Specifications? Thank you for any help.

Asked 1 year ago by Rain.

• A:Answer Any USB type C mouse will work. However, I recommend a bluetooth (wireless) mouse instead, so you can use the usb ports for charging or something else. Just be sure it can be connected wireless and not through a usb dongle/adapter.

  Answered 1 year ago by Andy

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Q: QuestionAre you able to download appls from Google Playstore on this device?

Asked 1 year ago by Anonymous.

• A:Answer Hi there, thanks for taking the available time out of your day to ask us your question about the Samsung Galaxy Chromebook2. Yes, you can! Google Play Store is only available on 2017 models or later. Let us know if you have any other questions for us by contacting Samsung Support at your leisure. Thank you for being a faithful Samsung customer. - Debra

  Answered 1 year ago by Samsung

  
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Q: QuestionWhat number bluetooth is it ? Why do I have to ask keep asking it is BS!

Asked 2 years ago by Randy.

• A:Answer I found one set of specs that says bluetooth 5.1

  Answered 2 years ago by Anonymous

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Q: QuestionDoes it have an ethernet port?

Asked 2 years ago by Rich4.

• A:Answer No it does not. I purchased a USB-C hub which has an ethernet port for those rare cases that I need an ethernet port. Most times, I connect via WIFI and works fine.

  Answered 2 years ago by BestBuyBuyerVerified Purchase

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Q: QuestionWill this laptop run Minecraft Java edition well? I’m getting a laptop for school but would love to play this in the side.

Asked 3 years ago by Popper.

• A:Answer I got Roblox on mine for my son and he use’s it for school. I also use it for my business.

  Answered 3 years ago by bestbyreviewer

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Q: QuestionIs the entire body aluminium? I read some reviews saying the bottom was plastic and only the lid aluminium.

Asked 3 years ago by Ray.

• A:Answer The bottom is definitely plastic. It's painted the with the same paint as the top so looks like the same material as the top but if you tap both with your fingernail you'll notice they make different sounds. You can also notice by flexing the body whereas the top is rigid.

  Answered 3 years ago by RayK

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Q: QuestionDoes this have a back-lit keyboard?

Asked 4 years ago by Newton.

• A:Answer Yes, fully lit when being used/typing and will dim when not used (e.g. watching a movie).

  Answered 4 years ago by livinglegend86Verified Purchase

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Q: QuestionAudio sounds tinny. Like on YouTube, someone is talking and their voice goes normal sounding then tinny sounding, back and forth. Anyone else experiencing this? Is this a defect?

Asked 4 years ago by Ghost.

• A:Answer I haven't experienced any audio issues of that sort.

  Answered 4 years ago by imqurnotVerified Purchase

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Q: QuestionCan you upgrade memory?

Asked 4 years ago by Mohenie.

• A:Answer Chromebook laptops so far do not have upgradable memory.

  Answered 4 years ago by wildlatin

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Q: QuestionIs this computer vulnerable to viruses and malware ? Have there any reports of this computer being hacked by scammers, can anyone suggest a virus protection that would work for this computer,

Asked 4 years ago by Geekchic.

• A:Answer As far as I know and according to research that I have done NO.

  Answered 4 years ago by ShawpcVerified Purchase

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Q: QuestionCan you view Google Maps?

Asked 4 years ago by Anonymous.

• A:Answer yes

  Answered 4 years ago by Anonymous

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Q: Questiondose it have a built in mouse pad or do i have to use a stylist pen

Asked 4 years ago by ph2606.

• A:Answer Yes it has a mouse pad.

  Answered 4 years ago by pauljsVerified Purchase

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Q: QuestionCan you still get the manufacturer warranty on certified laptops?

Asked 4 years ago by Ddavisson.

• A:Answer I tried to get it and was not able to get it.

  Answered 4 years ago by ShawpcVerified Purchase

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Q: QuestionDoes this computer work well with designing? Looking to buy a new computer but need something that works good to design shirts

Asked 4 years ago by Sammy.

• A:Answer This computer does real good with designing collages and photo editing. I can't see a reason why it wouldn't work with designing shirts.

  Answered 4 years ago by Shawpc

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Q: QuestionAre there any recommended cases for protecting this model of Chromebook?

Asked 4 years ago by arc820.

• A:Answer I personally use my backpack that has a separate laptop area. It protects it very nicely. I also have a sleeve for it if I don't take my backpack. Anything will work as long as it has a protective shell and padding will do a good job.

  Answered 4 years ago by Shawpc

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Q: Questionwhen will i recieve this item?

Asked 4 years ago by Anonymous.

• A:Answer Depends on if you pick it up or have it shipped.

  Answered 4 years ago by technerd2020

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Q: QuestionDoes the QLED screen do HDR?

Asked 4 years ago by inquiringmind.

• A:Answer This screen is QLED and HDR videos do play on my screen just fine. Nothing has told me that it is not HDR.

  Answered 4 years ago by Shawpc

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Q: QuestionI purchased my Samsung Chromebook in March, 2023. What is the warranty

Asked 11 months ago by JamesP.

• A:Answer Hi Jim, thanks for asking us your question about the Samsung Galaxy Chromebook 2. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. Feel free to contact Support if you have additional questions for us. Thanks for being a valued Samsung customer. - Debra

  Answered 10 months ago by Samsung

  
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Q: QuestionHow can I show content , like PowerPoint presentation, from a pen drive?

Asked 1 year ago by SV.