Bought this lilac Galaxy S9 on Sunday. Plugged into the charger overnight; phone dead on Monday morning. All day on USB charger. Phone warning of slow charging. Only up to 27%. What is wrong? How to fix? Frustrated with new phone. Help, please. null

Question

Mistygirl · Accepted Answer

I would go back to the store and let them know. You could of gotten a bad phone.

Samsung · Answer

Hi Reindeer, we understand your concerns with the Phone. Please fill out the form below and one of our social media specialists would be happy to assist you. http://smsn.us/SamsungSupportUSA and we will respond accordingly. ^Britt

Answered by Samsung 7 years ago

LynCo · Answer

I hope you brought this back to the store within a week of purchase. Might be a defective battery or device.

whingdingdilly · Answer

are you using the cable that came with it in the box? if not, you should use that cord plugged into a wall adapter

“Bought this lilac Galaxy S9 on Sunday. Plugged into the charger overnight; phone dead on Monday morning. All day on USB charger. Phone warning of slow charging. Only up to 27%. What is wrong? How to fix? Frustrated with new phone. Help, please.”

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