Questions & Answers

Q: QuestionDoes the active 2 detect if the wearer falls? Can it be used without a smart phone?

Asked 6 years ago by John.

This question was asked about the related product: Samsung - Galaxy Watch Active2 Smartwatch 40mm Aluminum - Aqua Black - (2019)

• A:Answer You must have your smart phone with you.

  Answered 6 years ago by Lbooker1

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Q: QuestionDoes this watch monitor blood pressure?

Asked 6 years ago by Steele.

This question was asked about the related product: Samsung - Galaxy Watch Active2 Smartwatch 40mm Aluminum - Aqua Black - (2019)

• A:Answer Hi Steele, regarding the Samsung Galaxy Watch Active2 (40mm) monitoring blood pressure, it does not specifically monitor the blood pressure. However, it does the following functionalities: Accelerometer, Barometer, Gyro Sensor, HR (heart rate) Sensor, Light Sensor, ECG (electrocardiogram) Sensor. Steele, you can find this information and all other specifications for this wearable device by using this link (https://bit.ly/2NPxjG1). You can easily find the specifications by selecting 'Specs' at the top of the page and ensure to open up and 'See All Specs' when you navigate down the product page. Thank you for choosing Samsung! ^Liz

  Answered 6 years ago by Samsung

  
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Q: QuestionI have an Apple phone. Can I still send and receive text messages with this watch?

Asked 6 years ago by Rz.

• A:Answer Hello Rz, thanks for asking! This watch is compatible with Samsung Smartphones, Non-Samsung Android Smartphones (Android OS 5.0 and above RAM 1.5GB and above), iOS 9.0 and above iPhone 5 and above. ^Elizabeth

  Answered 6 years ago by Samsung

  
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Q: QuestionIs kayaking one of the recognized activities? Will this hold up ocean kayaking and snorkeling?

Asked 6 years ago by KayakerK.

• A:Answer not sure about kayaking, but I live the salt life, from fishing to swimming in the Atlantic, never had an issue!

  Answered 6 years ago by doktah

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Q: QuestionHow do I keep the exercise screen permanently lighted up during a workout? Setting "watchface always on" substitutes the watchface and keeps it lit, but not the workout screen. I cant find a setting that keeps the workout screen lit during exercise.

Asked 6 years ago by MaryL.

This question was asked about the related product: Samsung - Galaxy Watch Active2 Smartwatch 40mm Aluminum - Aqua Black - (2019)

• A:Answer I believe you are correct..there is no setting for this. But my experience is that the twist your wrist to turn on feature is sensitive enough to take a look at your workout by just looking at it. I'm not sure I'd want it always on anyway as that will put a serious dent in the battery drain

  Answered 6 years ago by NWFL

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Q: QuestionWill this watch work in india?

Asked 6 years ago by Sankalp.

• A:Answer Yes, it will work in India.

  Answered 6 years ago by CommunityAnswer

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Q: QuestionThe Active comes w/ 2 straps, small and large. Will the Active2? If not, what is the size of the strap?

Asked 6 years ago by Robert.

This question was asked about the related product: Samsung - Galaxy Watch Active2 Smartwatch 40mm Aluminum - Aqua Black - (2019)

• A:Answer It only has one strap in the box. On the 40mm version the total length of the strap (not including the watch) is about 7 inches. With the watch, it's about 9.25 inches.

  Answered 6 years ago by andmade

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Q: QuestionDoes this watch have female health tracking?

Asked 6 years ago by Fitness19.

• A:Answer No, Samsung doesn't offer anything for female health tracking. They were, "looking into this with the Research and Development Team" back in October of 2018.

  Answered 6 years ago by joey

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Q: QuestionHow do I find the IMEI information

Asked 1 year ago by Lyns.

• A:Answer Hello Lyns, thanks for asking us your question about the Samsung Galaxy Watch Active2. Your IMEI is located under Watch Info. From Settings, tap About watch to view information about your watch: > IMEI: View your watch’s IMEI number. If you think of any other questions or if you would like further assistance, please feel free to contact Support. Thank you for choosing Samsung! - Debra

  Answered 1 year ago by Samsung

  
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Q: QuestionAre these watches are a seizure tracker?

Asked 4 years ago by Disney93.

• A:Answer Hi Disney93. I see you have some questions about your Galaxy Watch Active2. As for your inquiry, We do have an emergency call feature for the watch. Please click on the link to learn more. use your Samsung smartwatch in an emergency https://www.samsung.com/us/support/answer/ANS00078032/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Reference Number: Have a great day. ^Charles

  Answered 4 years ago by Samsung

  
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Q: QuestionCan you use the old charger for this watch?

Asked 4 years ago by Danie.

This question was asked about the related product: Samsung - Galaxy Watch Active2 Smartwatch 40mm Aluminum - Aqua Black - (2019)

• A:Answer Hello, Danie. We would love to look into this further. Please reach out to us on Facebook at (http://m.me/samsungsupport) or Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). We look forward to speaking with you. ^Kayla

  Answered 4 years ago by Samsung

  
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Q: QuestionIs this watch compatible with the Freestyle Libre app? Can it read the Libre sensors? Are all Samsung watches compatible?? Thank you!

Asked 4 years ago by Jen1961.

This question was asked about the related product: Samsung - Galaxy Watch Active2 Smartwatch 40mm Aluminum - Aqua Black - (2019)

Q: QuestionCan you change or purchase different wrist bands for the watch?

Asked 4 years ago by Overcomer.

This question was asked about the related product: Samsung - Galaxy Watch Active2 Smartwatch 40mm Aluminum - Aqua Black - (2019)

• A:Answer Yes! You are able to change the band on the Galaxy Watch Active2. Thank you for taking the time to ask this question. ^Kayla

  Answered 4 years ago by Samsung

  
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Q: QuestionCan it be connected to my iPhone 11 Pro?

Asked 4 years ago by Samar.

• A:Answer Hi Samar! Thank you for reaching out to us. We appreciate your interest in knowing if Galaxy Watch Active2 is compatible with iPhone11 Pro. Yes, this Watch Active2 is compatible with any iPhones (iPhone5 or later) that have iOS 9 and above. For your reference #, you may click this link about "Samsung Smart Watch and Phone Compatibility": https://www.samsung.com/us/support/answer/ANS00082502/. Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Reference #: 1144292811 Have a great day. Melardo

  Answered 4 years ago by Samsung

  
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Q: QuestionWhich of the Samsung Galaxy Smart Watches can I get the smaller size mm on?

Asked 4 years ago by Molly.

• A:Answer You can get the smaller size watches on the Galaxy Watch4 (40mm) & Galaxy Watch3 (41mm).

  I would recommend:

  • 

    Samsung - Galaxy Watch4 Aluminum Smartwatch 40mm LTE - Silver - (2021)

    User rating, 4.41 out of 5 stars with 466 reviews.

    (466)
  • 

    Samsung - Galaxy Watch3 Smartwatch 41mm Stainless BT - Mystic Bronze - (2020)

    User rating, 4.63 out of 5 stars with 1870 reviews.

    (1,870)

  Answered 4 years ago by ComputerGuyVerified Purchase

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Q: QuestionCan you talk to Alexa with this watch

Asked 4 years ago by Aubry.

This question was asked about the related product: Samsung - Galaxy Watch Active2 Smartwatch 40mm Aluminum - Aqua Black - (2019)

• A:Answer Great question, Aubry! You are not able to talk to Alexa using the Galaxy Watch Active2. This watch allows you to access Bixby and Google voice assistants. Thank you for taking the time to ask this question. ^Kayla

  Answered 4 years ago by Samsung

  
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Q: QuestionDoes this watch also come with the charger or do I have to buy one separately?

Asked 4 years ago by Army.

This question was asked about the related product: Samsung - Galaxy Watch Active2 Smartwatch 40mm Aluminum - Aqua Black - (2019)

• A:Answer It comes with a charger. It's a wireless charger, yoy set the watch down on it to charge. You won't have to plug anything into the watch

  Answered 4 years ago by RetroVerified Purchase

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Q: QuestionI have a few of questions, Does this watch have a timer? And how long does the battery last and does it ever disconnect/not receive notifications randomly? I have this issue with my current watch. Thanks!

Asked 4 years ago by ArmorOfFaith.

This question was asked about the related product: Samsung - Galaxy Watch Active2 Smartwatch 40mm Aluminum - Aqua Black - (2019)

• A:Answer I got this a few months ago. It does have a timer. Battery lasts a day and more if I don't have the brightness all the way up. It only looses connection to the phone if you are further then the Bluetooth will reach.

  Answered 4 years ago by RetroVerified Purchase

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Q: QuestionDoes this watch have fall detection?

Asked 4 years ago by Jeanette.

• A:Answer Great question, Jeanette! The Galaxy Watch Active2 does not have fall detection available. This feature can be found using the Galaxy Watch3. Thank you for asking this question. ^Kayla

  Answered 4 years ago by Samsung

  
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