“I've been having issues with the subwoofer volume when I have my devices connected, to find that it works just fine when my friend's iPhone is connected. Im confused as to what's going on. Why does the subwoofer volume not work with my own devices?”
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Hi Nini! I am very sorry to hear you are experiencing intermittent issues with the included wireless subwoofer. We would love the opportunity to gather additional information from you to better identify the cause of the issue and provide the correct troubleshooting steps. Please call us at 1-800-SAMSUNG (ask for Soundbars), available 8AM - 12AM EST, 7 days a week. We look forward to hearing from you! ^Tim
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