“Hi, I have a brand new sound bar and the remote just won’t work. I’ve tried everything online and on YouTube and resetting everything and the sound bar remote just won’t work. The TV remote is controlling the volume, but that’s it. Any ideas? Thank you.”
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Hi Remo! We appreciate your feedback regarding the issues you are experiencing with your remote. Please give us the opportunity to assist you by contacting Samsung Customer Support. At your earliest convenience, please reach out to Samsung Customer Support at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Solutions
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