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Hi there Chirmore, Thanks for taking the opportunity to ask us your questions about the Samsung Galaxy A11. The advertised unlocked Galaxy A11 would not include a SIM card as it does not have an active cellular carrier to provide service to the device at the present moment. Samsung provides its customers access to all of their device information, like device manuals and software updates, on the Samsung website. Please reach out to BestBuy Customer Service at BestBuy support for further assistance: (1-888-BEST-BUY) (1-888-237-8289). Let us know if you have any additional questions for us by reaching out to Samsung Support. Thank you for being a loyal Samsung customer. - Debra
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