A:Answer Hi there,
Without knowing the exact model of Soundbar you are referring too, as there has been a few HW-400 models, it is difficult to answer correctly. Please contact Samsung Customer Support with your full model number. Call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
LiveChat with an agent by clicking the ‘Support’ link on the Samsung website.
~Samsung Solutions