“I bought two of these and turns out only one had the hardware bag. Since it took me about three or four months to arrange with people to help me get these under the washer and dryer I'm way past my return period. Any way to purchase just the hardware?”
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Hi JDThird. Thank you for reaching out regarding your Samsung - Washer/Dryer Laundry Pedestal with Storage Drawer. I am sorry to learn about the missing hardware bag. Regarding your concern, it would be best to speak to our Samsung Parts team to assist you. You can contact them at 800.627.4368 Mon - Fri 9:00 AM ~ 6:30 PM EST. I suggest you check this link for further assistance. http://www.samsungparts.com/CustomerService.aspx Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id 18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Thank you for being a valued customer of Samsung. Have a great day. Reference Ticket Number: 1144615882 ^Camille
Sorry, there was a problem. Please try again later.I would think that Best Buy would assist you with the request for missing hardware, but in the absence of that assistance, Samsung has the replacement parts available on their site: https://www.samsungparts.com/Products/Parts_and_Accessories/WE402NV/A3/Default.aspx
Sorry, there was a problem. Please try again later.Contact the store where you purchased it. I had the same concerned and I was told due to the length of time it takes to get them, the return timeframe was adjusted to the date of installment or actually received the product. The store should be able to tell you. Hope this helps.
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