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Hi, we would be happy to help, but it would be best to contact us directly so that we can investigate further and provide you with an appropriate resolution. You can use the Ask form at https://kb-eu.sandisk.com/app/ask/ and there is also a phone number you can call available at https://www.sandisk.com/about/contact/customer-care.
Sorry, there was a problem. Please try again later.Both devices have to be in a Pairing mode to recognize each other, you'll see the object your trying to pair with on your Sanddisk, on the Bluetooth screen, then scroll down with the device your trying to pair with and click on that.... You should be paired....
Sorry, there was a problem. Please try again later.
